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Edc Jobs in Arizona (NOW HIRING)

Position Summary FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet ...

Position Summary FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet ...

Position Summary FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet ...

Position Summary FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet ...

Position Summary FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet ...

Position Summary FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet ...

We are hiring a onsite Business Analyst based in Phoenix, USA, with strong hands-on experience in Informatica Data Quality (IDQ), Informatica Data Catalog (EDC), SQL, and Power BI. The ideal ...

Document all patient interactions, adverse events (AEs/SAEs), and maintain compliance with EHR/EDC systems . * Establish and maintain strong working relationships with sponsors, CROs, monitors, and ...

Document all patient interactions, adverse events (AEs/SAEs), and maintain compliance with EHR/EDC systems . * Establish and maintain strong working relationships with sponsors, CROs, monitors, and ...

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Edc information

See Arizona salary details

$14

$23

$32

How much do edc jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for edc in Arizona is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by EDC (Electronic Data Capture) professionals in clinical research, and how can they be managed?

Professionals working with Electronic Data Capture (EDC) systems in clinical research often encounter challenges such as ensuring data accuracy, maintaining regulatory compliance, and managing system updates. These challenges can be managed by staying up-to-date with industry regulations, participating in ongoing training, and collaborating closely with clinical teams to streamline data entry processes. Regular communication with IT and data management teams is also crucial to address technical issues promptly and ensure smooth workflows.

What are the key skills and qualifications needed to thrive as an EDC (Electronic Data Capture) Specialist, and why are they important?

To thrive as an EDC Specialist, you need a solid understanding of clinical data management, data integrity principles, and experience with electronic data capture in clinical trials, often supported by a degree in life sciences or related fields. Familiarity with EDC systems like Medidata Rave or Oracle InForm, and certifications such as CDISC or GCP, are typically required. Attention to detail, problem-solving, and strong communication skills help you effectively collaborate with clinical teams and ensure high-quality data collection. These skills are crucial for accurate, compliant data management, which underpins the success of clinical research projects.

What are EDCs?

EDC stands for 'Everyday Carry.' In the context of jobs, an EDC typically refers to the essential tools, gadgets, or items that someone carries daily to be prepared for work or emergencies. This can include multitools, flashlights, pocket knives, pens, and other items tailored to the individual's profession or needs. People in security, law enforcement, medical fields, or even office environments often have different EDC items. The concept emphasizes practicality, preparedness, and efficiency in daily tasks.
What are popular job titles related to Edc jobs in Arizona? For Edc jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Edc jobs? Cities in Arizona with the most Edc job openings:
Infographic showing various Edc job openings in Arizona as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,720 per year, or $23.4 per hour.

Customer Support Specialist (EDC)

FlexTG

Mesa, AZ

Full-time

Posted 27 days ago


Job description

Description

About FlexTG
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own.
 
Position Summary
 FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC) to join our team. In this role, you’ll be responsible for ensuring accurate and reliable fleet data collection and reporting across enterprise customer environments.

You will play a key role in supporting onboarding, troubleshooting, and ongoing data operations while delivering a seamless customer experience. This is a great opportunity for someone who enjoys working with data, solving technical issues, and operating in a fast-paced, tech-driven environment.
 
Key Responsibilities
  • Fleet Reporting & Data Management
    • Manage and maintain accurate fleet reporting for assigned customer accounts
    • Monitor device connectivity to ensure consistent and reliable data collection
    • Identify reporting discrepancies and take appropriate action to resolve them
  • Troubleshooting & Diagnostics
    • Perform structured troubleshooting to resolve data collection and reporting issues
    • Follow established workflows to diagnose and fix connectivity problems
    • Escalate complex or recurring issues to senior or cross-functional teams as needed
  • Customer Support & Onboarding
    • Lead onboarding calls for new and existing customers
    • Provide guidance on reporting behavior, device status, and best practices
    • Support onboarding for standard customer environments
  • Documentation & Continuous Improvement
    • Document customer interactions, reporting trends, and issue resolutions
    • Identify recurring issues and escalate patterns or opportunities for improvement
    • Contribute feedback to improve processes and workflow efficiency
  • Cross-Functional Collaboration
    • Partner with Sales, CRM teams, and internal stakeholders to ensure a seamless customer experience
    • Support ongoing reporting needs and internal communication across teams
 
Minimum Qualifications
  • High School Diploma or equivalent
  • Prior experience in customer support, service, or operations
  • Experience with basic troubleshooting and structured problem-solving
  • Strong written and verbal communication skills
  • High attention to detail with the ability to manage a steady workload
  • Ability to work independently and follow processes through to resolution
  • Strong technical aptitude and comfort working with data and system
 
Preferred Qualifications
  • Experience supporting customer accounts with multiple locations or moderate complexity
  • Strong Excel skills (data handling, reporting, and analysis)
  • 1+ year of customer service or call center experience
  • Experience working in a hybrid environment
  • Experience with systems such as Printanista, E-Automate, ServiceNow, or similar platforms
  • Interest in expanding troubleshooting skills and technical responsibilities
 
What Success Looks Like
  • You manage your workload independently with minimal direction
  • You quickly learn new tools and navigate multiple systems confidently
  • You approach troubleshooting logically and follow issues through to resolution
  • You adapt to changing priorities and customer environments
  • You communicate clearly and professionally with customers and internal teams
 
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
 
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment.  The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
 
#CustomerOperationsSpecialist #SystemsSupportSpecialist