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Ed Tech Customer Success Jobs in Minnesota (NOW HIRING)

Hoxhunt

Associate Customer Success Manager

Minneapolis, MN · On-site

$90K - $95K/yr

As our Associate Customer Success Manager, you will play a critical role in scaling our operations ... A strong interest in technology and the confidence to master new technical tools quickly * A ...

Hoxhunt

Associate Customer Success Manager

Minneapolis, MN · On-site

$90K - $95K/yr

As our Associate Customer Success Manager, you will play a critical role in scaling our operations ... A strong interest in technology and the confidence to master new technical tools quickly * A ...

Vontier

Lead Customer Success Manager

Saint Paul, MN · On-site

$96K - $124K/yr

At Invenco by GVR, we are redefining the future of fuel retail and convenience technology through ... Develop and execute customer success plans for assigned strategic accounts, identifying risks ...

Hoxhunt

Customer Success Manager, SMB

Minneapolis, MN · On-site

$100K - $112K/yr

As our Customer Success Manager, you will play a critical role in scaling our operations and ... A strong interest in technology and the confidence to master new technical tools quickly * A ...

MHC

Customer Success Manager, Payments

Burnsville, MN · Remote

Tools and tech stack: Salesforce, Gong, Teamworks, Excel Education and Qualifications: * Bachelor's degree in business or other related focus * 5+ years of experience in Customer Success, Account ...

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Ed Tech Customer Success information

What is an Ed Tech Customer Success?

An Ed Tech Customer Success role involves helping educational institutions and educators successfully use educational technology products or services. Professionals in this role act as a bridge between the company and its clients, ensuring that users are supported, trained, and able to maximize the value of the ed tech solutions provided. They often handle onboarding, address customer concerns, provide product guidance, and gather feedback to inform product improvements. The overall goal is to ensure customer satisfaction, retention, and long-term success with the company's offerings.

What are the key skills and qualifications needed to thrive as an Ed Tech Customer Success professional?

To thrive as an Ed Tech Customer Success professional, you need a solid understanding of educational technology, customer relationship management, and often a background in education or SaaS environments. Familiarity with CRM platforms like Salesforce, learning management systems (LMS), and tools such as Zendesk or Intercom is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building strong client relationships and addressing user concerns. These competencies ensure customer satisfaction, drive product adoption, and contribute to long-term client retention in the competitive Ed Tech industry.

How does an Ed Tech Customer Success professional typically collaborate with educators and product teams to ensure successful technology adoption?

Ed Tech Customer Success professionals regularly act as a bridge between educators using the platform and the internal product teams. They gather feedback from teachers and administrators about their experiences, challenges, and needs, and then communicate these insights to the product team to inform improvements and new features. This collaboration often involves leading training sessions, troubleshooting issues, and creating resources to maximize engagement and satisfaction. Successful professionals in this role are proactive communicators who excel at building long-term relationships and advocating for customer needs within their organization.

What is the difference between Ed Tech Customer Success vs Ed Tech Support Specialist?

AspectEd Tech Customer SuccessEd Tech Support Specialist
Required CredentialsTypically a bachelor's degree, experience in customer success or account managementOften a high school diploma or associate degree, technical troubleshooting skills
Work EnvironmentClient-facing, proactive engagement, relationship managementTechnical troubleshooting, reactive support, help desk environment
Employer & Industry UsageEd tech companies, SaaS providers, educational institutionsEd tech companies, software vendors, educational institutions

Ed Tech Customer Success focuses on building long-term relationships, onboarding, and ensuring client satisfaction. In contrast, Ed Tech Support Specialists handle technical issues and provide reactive troubleshooting. Both roles are vital in the ed tech industry but differ in their focus and daily tasks.

What cities in Minnesota are hiring for Ed Tech Customer Success jobs?

Cities in Minnesota with the most Ed Tech Customer Success job openings:

Ed Tech Customer Success jobs near you
Infographic showing various Ed Tech Customer Success job openings in Minnesota as of August 2026, with employment types broken down into 3% Internship, 75% Full Time, 16% Part Time, 3% Contract, and 3% Nights. Highlights an 95% In-person, and 5% Remote job distribution.

Associate Customer Success Manager

Minneapolis, MN • On-site

Hoxhunt
See more jobs at Hoxhuntexternal

$90K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
About this role
At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with proactive touchpoints, you will drive product adoption, customer satisfaction, and long-term retention in a fast-paced, high-growth environment.
What you'll do
  • Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes
  • Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights
  • Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform
  • Identify and execute on upselling and cross-selling opportunities to grow account ARR
  • Continuously improve and develop our scaled customer success processes to elevate the customer experience
  • Collaborate closely with a shared pool of Customer Success Managers to collectively address customer needs and ensure seamless support
What we're looking for
  • 1 year of professional experience preferably in customer success, account management, sales, or project management.
  • A deep fascination with data and the proven ability to use data to support your decisions and define necessary actions
  • Excellent prioritization skills and a disciplined approach to managing project timelines while always putting the customer first
  • A strong interest in technology and the confidence to master new technical tools quickly
  • A passionate, solution-oriented mindset with the courage to improve and develop processes when needed
Bonus points if you also:
  • Bring proven experience and results in upselling and cross-selling
  • Have previous experience onboarding or training customers at scale
  • Bring background experience from the cybersecurity industry or early-stage SaaS startups
What success looks like
  • In your first 3 months you will: Master the Hoxhunt platform, understand our scaled SMB customer journey, begin managing digital touchpoints within the pooled account model, and build strong relationships with your Customer Success team members.
  • By month 6 you will: Confidently manage proactive and reactive customer engagements, utilize data to define necessary actions for account health, successfully drive adoption and retention metrics, and actively identify opportunities for process improvements and account expansion.
Who you'll work with
At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.
You will join a dynamic and highly collaborative US Customer Success team based in our Minneapolis hub. You will work closely with a shared pool of CSMs, Sales, and Support teams to collectively ensure our SMB customers thrive. Your colleagues are passionate, data-driven, and embody a succeed together mindset, where we actively support each other and celebrate shared wins.
What you can expect from us
  • Compensation: Base salary range of $70,000 to $75,000 USD, with variable pay bringing the total on-target earnings to $90,000 to $95,000 USD
    • You may notice varying salary ranges for roles with similar titles across Hoxhunt; this is because each range is grounded in our role leveling and reflects the seniority, scope, and impact expectations required for that specific role and team, and we operate with a low hierarchy.
  • Working ways: We work in a flexible, hybrid work setting. Most roles include regular in-office time, typically two to three days per week.
  • High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
  • Authentic trust and autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.
  • A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.
  • The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you will get to collaborate from our wonderful office in Minneapolis!

Recruitment Process
Our recruitment process is as follows:
  1. Initial virtual interview with Talent Acquisition (30 min, remote)
  2. Virtual interview with the Hiring Manager (45 min, remote)
  3. Final panel interview at our office in Edina, MN (1 hour, onsite)
  4. Offer
  5. References & Background Check
About Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

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