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Ed Tech Customer Success Jobs in California (NOW HIRING)

World Wide Technology Holding, LLC

At World Wide Technology, we work together to make a new world happen. Our important work benefits ... As a Customer Success Manager within WWT, you will be working with Fortune 500 customers across all ...

Descope

Customer Success Manager

Los Altos, CA · On-site

Customer Success Manager Los Altos, CA (HQ) About Descope Descope is a developer-first identity ... Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement ...

Zensors

Customer Success Lead

San Francisco, CA · On-site

Customer Success Manager Zensors YC-S21, is a fast-growing tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We're specifically ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Build trusted relationships with business, IT, and automation stakeholders. * Drive customer onboarding, adoption, and long-term success. * Conduct regular business reviews (QBRs). * Value ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle ... The Customer Success Manager is expected to consistently provide excellent customer service to ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ... Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ... Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement ...

Juicebox

Customer Success Manager

San Francisco, CA · On-site

$300/day

About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI ... Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus ...

Juicebox, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $230K/yr

About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI ... Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Built for how government really works, SimpliGov combines modern tech with a human touch: no-code ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Built for how government really works, SimpliGov combines modern tech with a human touch: no-code ...

SimpliGov

Customer Success Manager

Sacramento, CA · On-site

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Built for how government really works, SimpliGov combines modern tech with a human touch: no-code ...

Ctnd

Customer Success Manager

San Diego, CA · On-site

$70K - $150K/yr

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success ... Work with the most talented team in giving tech * Competitive salary, equity, and benefits package

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All JobsEd Tech Customer Success JobsEd Tech Customer Success Jobs in California

Ed Tech Customer Success information

What is an Ed Tech Customer Success?

An Ed Tech Customer Success role involves helping educational institutions and educators successfully use educational technology products or services. Professionals in this role act as a bridge between the company and its clients, ensuring that users are supported, trained, and able to maximize the value of the ed tech solutions provided. They often handle onboarding, address customer concerns, provide product guidance, and gather feedback to inform product improvements. The overall goal is to ensure customer satisfaction, retention, and long-term success with the company's offerings.

What are the key skills and qualifications needed to thrive as an Ed Tech Customer Success professional?

To thrive as an Ed Tech Customer Success professional, you need a solid understanding of educational technology, customer relationship management, and often a background in education or SaaS environments. Familiarity with CRM platforms like Salesforce, learning management systems (LMS), and tools such as Zendesk or Intercom is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building strong client relationships and addressing user concerns. These competencies ensure customer satisfaction, drive product adoption, and contribute to long-term client retention in the competitive Ed Tech industry.

How does an Ed Tech Customer Success professional typically collaborate with educators and product teams to ensure successful technology adoption?

Ed Tech Customer Success professionals regularly act as a bridge between educators using the platform and the internal product teams. They gather feedback from teachers and administrators about their experiences, challenges, and needs, and then communicate these insights to the product team to inform improvements and new features. This collaboration often involves leading training sessions, troubleshooting issues, and creating resources to maximize engagement and satisfaction. Successful professionals in this role are proactive communicators who excel at building long-term relationships and advocating for customer needs within their organization.

What is the difference between Ed Tech Customer Success vs Ed Tech Support Specialist?

AspectEd Tech Customer SuccessEd Tech Support Specialist
Required CredentialsTypically a bachelor's degree, experience in customer success or account managementOften a high school diploma or associate degree, technical troubleshooting skills
Work EnvironmentClient-facing, proactive engagement, relationship managementTechnical troubleshooting, reactive support, help desk environment
Employer & Industry UsageEd tech companies, SaaS providers, educational institutionsEd tech companies, software vendors, educational institutions

Ed Tech Customer Success focuses on building long-term relationships, onboarding, and ensuring client satisfaction. In contrast, Ed Tech Support Specialists handle technical issues and provide reactive troubleshooting. Both roles are vital in the ed tech industry but differ in their focus and daily tasks.

What cities in California are hiring for Ed Tech Customer Success jobs?

Cities in California with the most Ed Tech Customer Success job openings:

Ed Tech Customer Success jobs near you
Infographic showing various Ed Tech Customer Success job openings in California as of September 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 80% In-person, and 20% Remote job distribution.

Customer Success Manager

San Francisco, CA • On-site

Australia-Employment
See more jobs at Australia-Employmentexternal

$120K - $165K/yr

Other

Medical, Dental, Retirement

Posted 25 days ago

Job description

Customer Success Manager

$120000 - $165000 per year | San Francisco, CA | On-Site | Permanent

Our client in San Francisco is looking to hire a Customer Success Manager! This is an in office job up to $165k salaryA bit about us:

We are looking for an experienced Customer Success Manager to join our fast-paced Tech Services team. This role is integral to our company's success and growth, acting as the critical liaison between our clients and our services. The ideal candidate is a strategic thinker, data-driven, and has a proven track record in driving customer retention and growth. As a Customer Success Manager, you'll be responsible for understanding customer outcomes through ongoing collection and analysis of data and feedback. You'll be driving the success and growth of our customers by understanding their business needs and helping them succeed.

Why join us?
  • salary up to $165k
  • bonus offerings (20%)
  • Medical insurance
  • dental insurance
  • 401k
  • child care support
  • paid maternity leave/paternity leave
Job Details
  • Minimum 3-10 years of experience in customer success SaaS position
  • experience working closely and presenting to c-level
  • passion for data/technology/Ai
  • experienced with Salesforce and Hubspot

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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