Ecommerce Order Fulfillment Jobs (NOW HIRING)

Wayne Tile is seeking to fill an exciting, start-up style role with a highly organized and proactive E-Commerce Logistics & Order Fulfillment employee to assist our fastest growing division in e-commerce operations across multiple platforms. Current platforms include Wayfair, Tilefy, Lowes, Wayne Tile, Maline (TBD). This role is responsible for overseeing daily sample shipments (100+ per day), managing LTL freight for larger orders, maintaining inventory and packing standards, and ensuring smooth coordination across brands and channels.

Daily Fulfillment Oversight: Timely and accurate packing and shipping of tile orders daily through Wayfair, Tilefy, Wayne Tile, and Maline (TBD).

LTL Freight Management: Coordinate LTL (Less Than Truckload) shipping for larger e-commerce orders. Communicate with freight carriers, schedule pickups, and ensure timely deliveries that are generated from Tilefy, Wayfair, and Wayne Tile's A&D Division.

Packing & Shipping Standards: Develop and enforce best practices for packing procedures. Ensure all packages meet carrier standards and brand presentation expectations.

Inventory Management: Monitor and maintain adequate stock levels of all e-commerce samples and packaging supplies across all platforms and brands—Material Bank, Wayne Tile, Tilefy, Lowes, and Maline.

Supply Ordering: Manage procurement and reordering of shipping and packaging supplies, primarily from Uline, to ensure uninterrupted operations.

Cross-Brand Coordination: Collaborate with internal teams (sales, marketing, and warehouse) to ensure branding consistency and efficient fulfillment across all e-commerce channels.

Data & Reporting: Track and analyze shipping metrics (on-time rates, damages, returns) and make recommendations to improve efficiency and customer experience.

Performs other related duties as assigned by management.

Qualifications:

• Warehouse experience a plus
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proven leadership and business acumen skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Competencies:

• Analytical -- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Written Communication-- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Planning/Organizing-- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism-- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality-- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Physical Demands and Work Environment:

• Continually required to stand
• Occasionally required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity