ZipRecruiter

Log In

1

Ecommerce Customer Service Jobs in Tennessee (NOW HIRING)

Something Inked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Description Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative ...

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative will assist ...

Mars

Customer Manager, eCommerce

Franklin, TN · On-site

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do. Reporting to the eCommerce Sales ...

Posted today

Odeko

Director, E-commerce

Nashville, TN

Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save ... We are looking for a Director of Ecommerce to serve as the end-to-end business leader for our ~$40 ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

Title : Ecommerce Manager Reports To: Director of Marketing Location: Waynesboro, TN or Bellingham ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Seeking Health

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

Title: Ecommerce Manager Reports To: Director of Marketing Location: Waynesboro, TN or Bellingham ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

Seeking Health LLC

Ecommerce Manager - TN

Waynesboro, TN · On-site

$70K - $90K/yr

Title: Ecommerce Manager Reports To: Director of Marketing Location: Waynesboro, TN or Bellingham ... Customer Service on site-related issues. Be the bridge between business needs and technical ...

next page

Showing results 1-20

All JobsEcommerce Customer Service JobsEcommerce Customer Service Jobs in Tennessee

Ecommerce Customer Service information

See Tennessee salary details

$8

$17

$24

How much do ecommerce customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for ecommerce customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an ecommerce customer service?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are the key skills and qualifications needed to thrive in ecommerce customer service, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are some common challenges faced by ecommerce customer service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

Is ecommerce a good career?

Ecommerce customer service is a viable career option with opportunities for growth in online retail companies. It involves skills such as communication, problem-solving, and familiarity with customer management tools, and often offers flexible schedules and remote work options. The field can provide stable employment and the chance to develop industry-specific expertise.

What is the role of customer service in e-commerce?

Ecommerce customer service involves assisting customers with inquiries, order issues, returns, and product information to ensure a positive shopping experience. Customer service representatives use tools like live chat, email, and phone support to resolve problems quickly and maintain customer satisfaction, which is essential for repeat business and brand loyalty.

What are popular job titles related to Ecommerce Customer Service jobs in Tennessee?

For Ecommerce Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service jobs in Tennessee look for?

The top searched job categories for Ecommerce Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Ecommerce Customer Service jobs?

Cities in Tennessee with the most Ecommerce Customer Service job openings:

Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service Rep - eCommerce

Nashville, TN • On-site

SomethingInked
Marketing • 51 - 200 employees
Learn more about SomethingInkedexternal

$15.50 - $21/hr

Other

Posted 16 days ago

Job description

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

  • Replying to customer message inquiries for our clients' online stores
  • Online order management specifically in regards to refunds, exchanges, and order edits
  • Group emailing order updates
  • Staying aware of new product launches and inventory statuses
  • Representing the company and our clients' companies in a kind, professional, and timely manner
  • Work with internal teams to accomplish customer service goals via eCommerce
  • Work with clients to manage brand reputations
  • Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

  • Typing, spelling, grammar, and a positive attitude!
  • Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
  • Can work in a fast-paced environment
  • Detail oriented
  • Self motivated and can work independently and with a team

Preferred but not required:

  • Experience using Zendesk or similar customer service software
  • Experience using Shopify or similar ecommerce software
  • Experience using Shipstation or a similar shipping/fulfillment software

Apply