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Ecommerce Associate Jobs in Toronto, ON (NOW HIRING)

Smythe

eCommerce Associate

Toronto, ON · On-site

We are seeking a detail-oriented and operationally excellent eCommerce Associate to support the day-to-day execution of SMYTHE's digital channel. Reporting to the Head of eCommerce, this role is the ...

Mine & Yours

Join the Mine & Yours Team

Toronto, ON

E-Commerce Associate - Toronto & Vancouver * Retail Stylist - Toronto & Vancouver About Us Since 2013, Mine & Yours has been leading Canada's luxury resale movement. We're a recognized destination ...

Walmart

(CAN) Senior Counsel

Mississauga, ON · On-site

Strong experience advising on advertising, marketing, consumer protection, ecommerce and/or ... positive associate and customer experience for all. Creates a discipline and focus around ...

Walmart

Senior Analyst, Marketplace

Mississauga, ON

CA$74K - CA$101K/yr

All developments that come from these eCommerce wide projects will be designed to improve customer ... Walmart will accommodate the disability-related needs of applicants and associates as required by ...

Harry Rosen, Inc.

Logistics Associate

Toronto, ON

CA$18.50 - CA$19.19/hr

Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates * Reply to OMNI Customer service emails * Ship re-balancing request * Manage all in-transit, shipping, E ...

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Ecommerce Associate information

See Toronto, ON salary details

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How much do ecommerce associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for ecommerce associate in Toronto, ON is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.54 and $19.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ecommerce Associate, and why are they important?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What are Ecommerce Associates?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

Does e-commerce pay well?

Ecommerce associates typically earn hourly wages that vary by experience, location, and company, with median pay around minimum wage to $15 per hour in many regions. Experienced or specialized roles, such as those involving inventory management or customer service, can pay higher. Overall, pay is generally moderate and often supplemented with bonuses or commissions in some companies.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

What are some common challenges Ecommerce Associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

What does an e-commerce associate do?

An e-commerce associate manages online product listings, processes orders, handles customer inquiries, and ensures the smooth operation of an online store. They often use e-commerce platforms like Shopify or Amazon Seller Central and may assist with inventory management and order fulfillment.

Will AI replace e-commerce?

Ecommerce associates support online sales by managing product listings, customer service, and order processing. While AI tools can automate tasks like chat support and inventory management, human oversight remains essential for complex customer interactions and decision-making. AI is expected to augment rather than fully replace ecommerce roles.

What does an ecommerce employee do?

An ecommerce associate manages online product listings, processes orders, handles customer inquiries, and ensures the smooth operation of online sales platforms. They often use tools like inventory management systems and may analyze sales data to improve performance. Strong communication skills and familiarity with e-commerce platforms are important for this role.
What are the most commonly searched types of Ecommerce jobs in Toronto, ON? The most popular types of Ecommerce jobs in Toronto, ON are:
What job categories do people searching Ecommerce Associate jobs in Toronto, ON look for? The top searched job categories for Ecommerce Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Ecommerce Associate jobs? Cities near Toronto, ON with the most Ecommerce Associate job openings:
Ecommerce Associate jobs near you
Infographic showing various Ecommerce Associate job openings in Toronto, ON as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,158 per year, or $16.9 per hour.

eCommerce Associate

Smythe

Toronto, ON • On-site

Full-time

Re-posted 13 days ago

Job description

The Role:

We are seeking a detail-oriented and operationally excellent eCommerce Associate to support the day-to-day execution of SMYTHE's digital channel. Reporting to the Head of eCommerce, this role is the operational backbone of the ecommerce business - responsible for site execution, product data management, order operations, and systems monitoring. You are a hands-on doer who takes ownership of the details that keep the site running smoothly, accurately, and on-brand.

You Will:


Product Data & Site Content

  • Upload, enrich, and maintain product information in Shopify, including copy, metafields, imagery, swatches, and supporting content.
  • Manage the product data flow from NetSuite to Shopify via Celigo - ensuring all required fields are completed, workflows are triggered correctly, and discrepancies are flagged and resolved.
  • Support updates to product and inventory data flows in partnership with technical partners, including pricing field updates and new metafield additions.
  • Develop and maintain product copy by consolidating inputs from Marketing, Buying, and Creative into a single source of truth.
  • Feed return and customer feedback insights into product copy updates, including sizing and fit callouts.


Shopify Site Execution & Merchandising

  • Execute end-to-end product launches in Shopify, including homepage placement, collection assignment, and activation of live products.
  • Manage and optimize on-site search and discovery, including configuration updates for new product drops, email campaigns, and monitoring of zero-result search queries.
  • Implement and QA homepage modules, lookbook pages, and seasonal landing page updates in partnership with Marketing.
  • Align product sort order for New Arrivals and PLPs in collaboration with the Ecommerce Manager and Buying team.
  • Perform regular site QA to identify and resolve product, content, and functionality issues.
  • Manage pre-order inventory setup when replenishment stock is allocated to the US warehouse.
  • Perform first-level troubleshooting of Shopify apps and platform issues, escalating as needed.


Orders, Returns, Refunds & Chargebacks

  • Process refunds related to shipment issues, shortages, damages, and lost or stolen parcels.
  • Manage and dispute ecommerce chargebacks, maintaining accurate records and documentation.
  • Process and coordinate returns related to damaged items, including order updates and resolution follow-through.
  • Sort and manage damaged returned ecommerce products for dry cleaning, repairs, or damaged stock allocation.
  • Maintain and update the centralized returns tracker on a biweekly cadence.
  • Support retail stores with order issues, shipping configuration changes, and related operational requests.


Systems & Integration Monitoring

  • Monitor integration workflows daily and resolve routine errors, escalating complex issues to the Ecommerce Manager or technical partners.
  • Perform manual order and inventory corrections in NetSuite when automation failures occur, including RMAs, Item Receipts, and Credit Memos.
  • Validate third-party integrations to ensure accurate order and data ingestion across systems.
  • Execute testing and validation for system changes and new integration rollouts, following protocols set by the Ecommerce Manager.


Pricing & Promotional Execution

  • Execute promotional pricing updates during sale periods using Shopify bulk editing tools.
  • Ensure pricing logic integrity - including final sale flags and restriction rules - is applied accurately and on schedule.
  • Support the implementation and maintenance of the product tagging framework to improve reporting accuracy and order segmentation.

You Have:

  • 1-3 years of ecommerce experience, ideally within fashion, apparel, or luxury retail.
  • Proficiency with Shopify or Shopify Plus, including product management, collections, metafields, and the Shopify admin - Shopify certification is a strong asset.
  • Experience with NetSuite ERP and Celigo for order and inventory data management, including manual RMA and credit memo creation.
  • Familiarity with ecommerce integrations and third-party platform workflows.
  • Strong attention to detail and organizational skills, with the ability to manage multiple concurrent tasks and deadlines without errors.
  • Comfort working within operational systems and a clear instinct for when to resolve issues independently versus escalate.
  • Experience with on-site search and merchandising tools is an asset.
  • Strong written communication skills with an eye for brand-consistent copy and product content.
  • A self-starter mindset - you take ownership of the details that keep the business running.

You'll love working here because:

  • You'll work with a fun, hard-working, collaborative team with a strong entrepreneurial spirit.
  • Our product is designed to embolden the people who wear it, and that includes our team
  • We offer a comprehensive health and dental benefit plan funded by SMYTHE

Apply