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Ecommerce Associate Jobs in Covington, KY (NOW HIRING)

Magnus Home Products

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E-Commerce Customer Service Associate

Erlanger, KY · On-site

$20 - $24/hr

Customer Service Associate Job Overview We are seeking a friendly and detail-oriented Customer Service Associate to join our e-commerce team. This role involves providing exceptional customer service ...

Kroger

e-COMMERCE SUPERVISOR-D7

Blue Ash, OH · On-site

Responsible for staffing the department and developing associates to achieve desire results ... Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of ...

SpartanNash

Retail Associate

Taylor Mill, KY

$14.50 - $16.75/hr

... e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

SpartanNash Company

Retail Associate

Taylor Mill, KY · On-site

$14.50 - $16.75/hr

... e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

Kroger

Online Grocery Pick-Up Clerk

Mason, OH · On-site

$14 - $16.75/hr

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. Meet/exceed customer expectations for ease of shopping ...

Kroger

Online Grocery Pick-Up Clerk

Union, KY · On-site

$13.75 - $16.25/hr

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. Meet/exceed customer expectations for ease of shopping ...

Kroger

Online Grocery Pick-Up Clerk

Florence, KY · On-site

$15 - $17.50/hr

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. Meet/exceed customer expectations for ease of shopping ...

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All JobsEcommerce Associate JobsEcommerce Associate Jobs in Covington, KY

Ecommerce Associate information

See Covington, KY salary details

$10

$19

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How much do ecommerce associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for ecommerce associate in Covington, KY is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.05 per hour, depending on experience, location, and employer.

What is an ecommerce associate?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

What are the key skills and qualifications needed to thrive as an ecommerce associate?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What are some common challenges ecommerce associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

Does ecommerce associate pay well?

Ecommerce associates typically earn hourly wages that are close to minimum wage or slightly above, with average salaries ranging from $12 to $20 per hour depending on experience, location, and company. Advancement opportunities and skill development in areas like inventory management or digital marketing can lead to higher pay over time.

Is e-commerce a stressful job?

E-commerce associates often face stress related to meeting sales targets, managing order fulfillment, and handling customer inquiries in a fast-paced environment. The role requires multitasking, attention to detail, and proficiency with tools like inventory management systems, which can contribute to work-related stress levels.

What are the most commonly searched types of Ecommerce jobs in Covington, KY?

The most popular types of Ecommerce jobs in Covington, KY are:

What are popular job titles related to Ecommerce Associate jobs in Covington, KY?

For Ecommerce Associate jobs in Covington, KY, the most frequently searched job titles are:

What job categories do people searching Ecommerce Associate jobs in Covington, KY look for?

The top searched job categories for Ecommerce Associate jobs in Covington, KY are:

What cities near Covington, KY are hiring for Ecommerce Associate jobs?

Cities near Covington, KY with the most Ecommerce Associate job openings:

Ecommerce Associate jobs near you
Infographic showing various Ecommerce Associate job openings in Covington, KY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,113 per year, or $19.3 per hour.

E-Commerce Customer Service Associate

Erlanger, KY • On-site

Magnus Home Products
Retail • 11 - 50 employees
Learn more about Magnus Home Productsexternal

$20 - $24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

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Job description

Customer Service Associate

 

Job Overview
We are seeking a friendly and detail-oriented Customer Service Associate to join our e-commerce team. This role involves providing exceptional customer service, assisting with product sales, and handling returns. The ideal candidate will have strong communication skills, experience with e-commerce, and a passion for helping customers find what they need. This is a full time position working out of our Erlanger, KY location. The hours for this position are 10 AM to 6:30 PM Monday thru Friday.

Job Description

Our company, located in Erlanger, KY, is seeking a Customer Service Associate to join our team.  We are an e-commerce company offering high quality home products to consumers. We offer 7 paid holidays per year, PTO, and competitive medical benefits.

JOB SCOPE

 The successful candidate will focus on all aspects of customer satisfaction. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

SPECIFIC RESPONSIBILITIES:

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Receive all parcel and freight returns.
  • File claims with parcel and freight carriers for damaged goods

MISC

·       Work under minimal supervision. 

·       Meet regularly with the management team to identify or ascertain problems or challenges.

·       Efficiently contribute in reaching department’s objectives and company goals through the use of established processes and procedures.

·       Demonstrated experience and success working in a fast-paced environment with tight deadlines. 

·       Strategic planning/thinking skills, coupled with analytical and execution skills.

·       Out-of-the-box thinker, decisive; experienced in and capable of leading change.

·       Good trouble shooting skills.

·       Good organizational and administrative skills. Detail oriented.

·       Exceptional oral and written communication skills to communicate effectively with customers and team members.

·       Excellent team player.

·       Perform other duties as necessary.


Job Requirements

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

·       2 + years experience in customer service 

·       Extensive e-commerce background

·       Background in the kitchen and bath sanitary ware industry a bonus

·       Ability to translate your skills and experience to other employees through training and mentoring

·       Computer skills: Word and Excel

·       Bachelor's Degree in Business or a related field or related industrial experience a bonus

Company Description

Magnus Home Products is a direct to consumer e-commerce company. www.magnushomeproducts.com .

We specialize in high end products for the bathroom and kitchen. We offer a combination of directly imported and USA based supplier partners to provide our customers the best products at competitive prices.

Our team boasts an average of over 10 years experience in the kitchen and bathroom industry, allowing us to provide our customers an exceptional buying experience.