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Ecommerce Analyst Remote Jobs in Ohio (NOW HIRING)

Doc\'s Diesel

Customer Experience Lead

Bryan, OH · On-site +1

$50K - $60K/yr

Experience with eCommerce and automotive or diesel parts is preferred. What You\'ll Do * Lead and ... Analyze data to identify trends and drive continuous improvement across all touchpoints. What You ...

Dupont

National Account Manager The Home Depot

Delaware, OH · Remote

$92K - $118K/yr

Builds strong relationships with The Home Depot merchandising, inventory, replenishment, eCommerce, ... High accountability, commercial curiosity, analytical thinking, and problem-solving ability

Hanson Inc.

Project Manager

Toledo, OH · On-site +1

... or eCommerce experiences * Comfort partnering with developers and other technical specialists ... Remote candidates must be based in the Eastern time zone and able to travel to Toledo approximately ...

Essilor

Senior Manager, Payroll (Tax)

Mason, OH · Remote

Ability to interpret complex regulations (e.g., multi-state taxation, remote work, supplemental ... Strong analytical capability to leverage data for insights, accuracy, and forecasting * Proven ...

ontrac

VP of Linehaul & Fleet Operations

New York, NY · On-site +1

$200K - $300K/yr

S. for premier e-commerce and product-supply businesses, including five of the largest retailers in ... Location: Remote - This position may be performed remotely in states where the company is ...

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All JobsEcommerce Analyst JobsEcommerce Analyst Remote JobsEcommerce Analyst Remote Jobs in Ohio

Ecommerce Analyst Remote information

What is an ecommerce analyst?

An Ecommerce Analyst (Remote) is a professional who analyzes data related to online sales, website performance, and customer behavior for e-commerce businesses, all while working remotely. They use various tools to track metrics like conversion rates, traffic sources, and sales trends to help companies optimize their online presence and increase revenue. Their insights guide decisions regarding marketing strategies, product listings, pricing, and user experience improvements. Remote Ecommerce Analysts collaborate with marketing, product, and IT teams via digital communication platforms, making it possible to perform their duties from anywhere with an internet connection.

How does an ecommerce analyst working remotely typically collaborate with cross-functional teams?

As a remote Ecommerce Analyst, you’ll frequently collaborate with marketing, IT, product, and sales teams through digital communication tools such as Slack, Zoom, and project management platforms. Regular virtual meetings and shared dashboards are used to discuss performance metrics, campaign results, and optimization strategies. Clear communication and proactive updates are key, as your analyses directly inform decision-making across departments. Building strong relationships remotely requires responsiveness, transparency, and a willingness to engage in collaborative problem-solving.

What are the key skills and qualifications needed to thrive as an ecommerce analyst in a remote setting, and why are they important?

To thrive as an Ecommerce Analyst (Remote), you need strong analytical skills, a background in business or data analysis, and familiarity with ecommerce metrics. Proficiency with tools like Google Analytics, Excel, SQL, and ecommerce platforms such as Shopify or Magento is typically required. Exceptional attention to detail, problem-solving abilities, and effective communication are essential soft skills for collaborating remotely and interpreting data for diverse stakeholders. These skills enable you to extract actionable insights, optimize sales strategies, and drive business growth in the competitive ecommerce landscape.

What is the difference between Ecommerce Analyst Remote vs Ecommerce Data Specialist?

AspectEcommerce Analyst RemoteEcommerce Data Specialist
Required CredentialsBachelor's in Business, Marketing, or related field; experience with analytics toolsBachelor's in Data Science, Statistics, or related; proficiency in data analysis software
Work EnvironmentRemote, collaborative with marketing and sales teamsRemote or on-site, focused on data management and analysis
Employer & Industry UsageRetail, e-commerce companies, online marketplaces

While both roles involve data analysis in e-commerce, the Ecommerce Analyst Remote focuses on interpreting sales and marketing data to optimize online performance, whereas the Ecommerce Data Specialist emphasizes managing and analyzing large datasets to support business decisions. Both roles are remote-friendly and require strong analytical skills, but their core focus differs slightly.

What are the most commonly searched types of Ecommerce Analyst jobs in Ohio? The most popular types of Ecommerce Analyst jobs in Ohio are:
What are popular job titles related to Ecommerce Analyst Remote jobs in Ohio? For Ecommerce Analyst Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ecommerce Analyst Remote jobs in Ohio look for? The top searched job categories for Ecommerce Analyst Remote jobs in Ohio are:
What cities in Ohio are hiring for Ecommerce Analyst Remote jobs? Cities in Ohio with the most Ecommerce Analyst Remote job openings:
Ecommerce Analyst Remote jobs near you
Infographic showing various Ecommerce Analyst Remote job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Experience Lead

Doc\'s Diesel

Bryan, OH • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Experience Lead
Full-time | Monday - Friday 8:00 am - 4:30 pm EST
Bryan, OH (On-site, Hybrid, or Remote) 


About Doc\'s Diesel

Doc\'s is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.


The Role

You\'ll own the full customer journey from order to delivery, leading a small but growing team and raising the bar on every touchpoint. This role is as hands-on as it is strategic: you\'ll pick up the phone and solve customer problems directly, while also building the AI-powered tools and workflows that let the team move faster without losing the personal touch. Experience with eCommerce and automotive or diesel parts is preferred.


What You\'ll Do


  • Lead and develop the customer experience team, setting clear goals and expectations
  • Serve as a direct point of contact for customers across phone, email, and social
  • Own the team\'s AI strategy, piloting and scaling tools that speed up response time and improve accuracy
  • Build and maintain AI-assisted workflows for ticket triage, drafting, and FAQ automation
  • Coach the team on using AI tools effectively while keeping responses personal and on-brand
  • Manage product returns and refunds, ensuring accuracy and same-day resolution when possible
  • Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the end-to-end experience.
  • Track customer trends, feedback, and KPIs, and share insights with leadership
  • Monitor and respond to customer reviews to protect and grow brand reputation
  • Manage virtual assistants (VAs) for consistent coverage and messaging
  • Optimize support platforms like Richpanel (or similar) for efficiency and scale
  • Handle complex or escalated issues with professionalism and a customer-first mindset
  • Support product knowledge initiatives, including understanding new launches and compatibility questions.
  • Analyze data to identify trends and drive continuous improvement across all touchpoints.


What You Bring

  • 2 to 5 years leading a customer service or customer experience team (eCommerce preferred)
  • Hands-on experience using AI tools in a customer service setting (AI chat assistants, automated ticket routing, AI-drafted responses)
  • Comfort evaluating, piloting, and driving team adoption of new AI/CX technology
  • Proven ability to coach and develop high-performing teams
  • Strong analytical mindset with experience using KPIs, dashboards, and reporting tools
  • Excellent written and verbal communication skills with a friendly, professional tone


Nice to Have

  • Experience or knowledge of automotive or diesel parts
  • Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom
  • Proficiency with Shopify, Amazon Seller Central, and Google Workspace


Core Values Alignment


  • Can Do Attitude
  • Extreme Ownership
  • Customer Focused
  • No B.S.
  • We > Me


What We Offer


  • Salary: $50,000–$60,000 per year
  • Insurance: Health, vision, dental, and life insurance - after 60 days of employment
  • Retirement: Simple IRA with 3% company match - after 60 days of employment
  • PTO: Vacation and sick time - after 60 days of employment
  • Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
  • Opportunities for professional growth and development


Doc\'s Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

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