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Ebsco Remote Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Senior Product Marketing Manager, Archives

$97.30K - $139K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Senior Product Marketing Manager, Archives

$97.30K - $139K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Section Editor - Urology (DynaMed)

Ipswich, MA · On-site +1

$113.46K - $162.08K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Clinical/Medical Editor II

Ipswich, MA · On-site +1

$68.07K - $97.24K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Section Editor - Urology (DynaMed)

Ipswich, MA · On-site +1

$113.46K - $162.08K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Clinical/Medical Editor II, Critical Care

$68.07K - $97.24K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Clinical/Medical Editor II

Ipswich, MA · On-site +1

$68.07K - $97.24K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO

Clinical/Medical Editor II, Critical Care

$68.07K - $97.24K/yr

Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward ...

EBSCO Industries Inc

Senior Software Engineer

Birmingham, AL · Remote

$114.80K - $151.40K/yr

... others for real-time remote monitoring. We take pride in developing deep user understanding ... As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a ...

Platform9 Systems

Engineering Intern

San Jose, CA · Remote

$30 - $40/hr

... EBSCO, Juniper Networks, and Rackspace, Platform9 is the proven path to achieving true vendor ... other remote locations within the US. Visa Sponsorship : Platform9 will sponsor the H1 costs for ...

EBSCO

Paralegal

Atlanta, GA · On-site +1

$75K - $95K/yr

Flexible work arrangements (remote, hybrid, or in-office options available). * The opportunity to work at the center of the clean energy transition in a growing company with a collaborative, mission ...

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How much do ebsco remote jobs pay per hour?

As of May 30, 2026, the average hourly pay for ebsco remote in the United States is $32.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.77 and $34.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an EBSCO Remote employee, and why are they important?

To thrive as an EBSCO Remote employee, strong research, data management, and digital literacy skills are essential, often supported by a relevant degree or professional experience in library science, information technology, or a related field. Familiarity with EBSCO's databases, content management systems, and virtual collaboration tools is typically required. Excellent communication, time management, and self-motivation are vital soft skills for succeeding in a remote work environment. These skills ensure productivity, seamless teamwork, and effective support for EBSCO's digital information services from any location.

What are some common challenges faced by employees working remotely at EBSCO, and how does the company support overcoming them?

Remote employees at EBSCO may face challenges such as staying connected with colleagues, managing time effectively, and maintaining work-life balance. To support remote staff, EBSCO provides robust digital collaboration tools, regular virtual team meetings, and access to resources for remote work best practices. Managers are trained to foster communication and engagement, ensuring that remote employees feel integrated and supported. Additionally, EBSCO encourages regular check-ins and offers professional development opportunities to help remote workers advance in their roles.

What is an EBSCO Remote job?

An EBSCO Remote job refers to a position with EBSCO Information Services that allows employees to work from a location outside of the company's physical offices, typically from home. These roles can include positions in technology, customer support, sales, and other departments. Remote employees use digital communication tools to collaborate with their teams and complete their work. EBSCO supports flexible work arrangements to attract talent from diverse locations and to provide a better work-life balance.

What is the difference between Ebsco Remote vs Ebsco Library Technician?

AspectEbsco RemoteEbsco Library Technician
Required CredentialsTypically requires a degree in library science or related fieldUsually requires a high school diploma or associate degree in library technology
Work EnvironmentRemote, home-based positionOn-site in libraries or educational institutions
Employer & Industry UsageUsed by Ebsco for remote content management and customer supportEmployed by libraries or institutions to manage collections and assist users

In summary, Ebsco Remote roles focus on remote content management and support, often requiring a library science degree, while Ebsco Library Technicians work on-site assisting with library operations, typically with a high school diploma or associate degree. Both roles serve the library industry but differ mainly in work environment and required credentials.

Technical Support Representative

EBSCO

On-site, Remote

$37.06K - $52.94K/yr

Full-time

Posted 10 days ago

Job description

 EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.Your Opportunity

The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across the entire suite of EBSCO products
  • Perform problem determination/problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.

About You
  • 2 Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart

  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)
Pay RangeUSD $37,055.00 - USD $52,935.00 /Yr.Employment Type: FULL_TIME

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