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Easy Tech Associate Jobs in Madison, IN (NOW HIRING)

groteindustries

Quality - Quality Technician

Madison, IN

$16.50 - $22.25/hr

From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been ... Associate's degree in Engineering, Quality, or a related field, or equivalent experience, is ...

Grote Industries

Quality - Quality Technician

Madison, IN · On-site

$16.50 - $22.25/hr

From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been ... Associate's degree in Engineering, Quality, or a related field, or equivalent experience, is ...

All JobsEasy Tech Associate JobsEasy Tech Associate Jobs in Madison, IN

Easy Tech Associate information

See Madison, IN salary details

$10

$19

$31

How much do easy tech associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for easy tech associate in Madison, IN is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.74 per hour, depending on experience, location, and employer.

What is an Easy Tech Associate?

Easy Tech Associates are retail employees, typically at Staples stores, who specialize in providing technology support and services to customers. Their responsibilities include assisting customers with computer and technology purchases, performing basic tech repairs, troubleshooting issues, and offering advice on tech products. Easy Tech Associates are expected to have strong customer service skills and a good understanding of current technology trends and products. They help ensure customers have a positive experience when dealing with tech-related needs in the store.

What are the key skills and qualifications needed to thrive as an Easy Tech Associate, and why are they important?

To thrive as an Easy Tech Associate, you need a solid understanding of consumer electronics, basic troubleshooting skills, and often a high school diploma or equivalent. Familiarity with point-of-sale systems, device setup software, and common operating systems is typically required. Outstanding customer service, patience, and effective communication help you address customer concerns and explain technical solutions clearly. These abilities ensure customers receive efficient tech support and positive experiences, driving store success and repeat business.

What are some common challenges Easy Tech Associates face when assisting customers, and how can they best handle these situations?

Easy Tech Associates often encounter customers who are frustrated or confused about their technology issues. The key challenge is to communicate technical solutions in an easy-to-understand way while maintaining patience and professionalism. Associates can best handle these situations by actively listening to the customer's concerns, asking clarifying questions, and breaking down solutions into manageable steps. Building strong customer rapport and staying up to date with the latest tech products also helps ensure positive interactions and effective problem-solving.

What is the difference between Easy Tech Associate vs Help Desk Technician?

AspectEasy Tech AssociateHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often requires similar certifications, sometimes more advanced
Work EnvironmentRetail stores, tech support centers, on-site customer supportCorporate IT departments, remote or on-site support
Job ResponsibilitiesAssist customers with hardware/software issues, basic troubleshootingDiagnose and resolve technical issues, escalate complex problems

Easy Tech Associates and Help Desk Technicians share similar certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in the setting and scope: Easy Tech Associates often work directly with retail or on-site customers, while Help Desk Technicians typically support internal company users, often in corporate IT environments.

Which easy tech associate job is easy to get?

Entry-level tech associate positions that require minimal experience, such as retail tech support or basic customer service roles, tend to be easier to obtain. These jobs often prioritize basic technical knowledge, good communication skills, and a willingness to learn, with some roles offering on-the-job training and certifications like CompTIA A+ to improve chances of hiring.

What cities near Madison, IN are hiring for Easy Tech Associate jobs?

Cities near Madison, IN with the most Easy Tech Associate job openings:

Easy Tech Associate jobs near you
Infographic showing various Easy Tech Associate job openings in Madison, IN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,424 per year, or $19.9 per hour.

Systems Support Specialist I (Onsite)

groteindustries

Madison, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Business Title:                           System Support Specialist I

Reports to:                                Global Infrastructure & Operations Manager

Leadership Scope:                     Individual Contributor

Location:                                      Madison, Indiana 100% On-site

Company Info:               With a heritage of nearly 120 years, we aren’t just a company; we are a brand of trust.  But more than anything, we are a collection of individuals who, together, give Grote Industries a decisive competitive advantage. At Grote, our shared vision is clear – to meet the needs of the customers we serve. We accomplish that mission every day by following a set of core values that makes us who we are.

                                    Innovation has been the hallmark of Grote Industries from the start. From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been leading the way in advanced vehicle system solutions from early in the last century right up to today. With these innovations, Grote has helped millions of people throughout North America and the world benefit from the innovation and design excellence of Grote products.

Position Summary:        The Systems Support Specialist I performs various actions related to Client Services and Infrastructure end user computing system support, including monitoring and updating software, researching new technologies and methodologies, and modernizing and implementing enterprise level hardware and software solutions.

Position Duties:              - Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, printers, RF handheld devices, monitors, software applications, smart phones and peripheral devices.

                                        - Includes installing, diagnosing, repairing, maintaining, upgrading and disposing of computer systems hardware, software, and peripheral devices according to company standards.

                                        - Keeps current on new technologies, trends, industry best practices, and latest solutions to hardware and software malfunctions, cyber security and networking and communicates solutions and/or trains and guides co-workers. 

                                       - Assists in the preparation of equipment replacement and software upgrades or installations.

                                        - Ability to interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems.

                                    - Ability to provide general networking and cyber security troubleshooting, diagnosing and issue resolution.

                                     - Strong communication, both written and verbal, and interpersonal skills

                                     - Maintains Service Desk and Client Services activity through appropriate use and updates to Incident and Change management processes and solution.

                                     - Orders hardware/software as needed.

                                     - General understanding of network types (WAN, LAN, Wireless), design concepts and best practices.

Requirements:               Associate degree or bachelor’s degree (A.S., B.A. or B.S.) from college or university in Computer Science, Information Technology, Information Systems or Services. Minimum of three years related experience and/or training; or equivalent combination of education and experience. Familiarity with PC hardware/software, and networking concepts. Knowledge of RF equipment and printing environments. Microsoft O365, Windows environment

Location:                        Madison, Indiana 100% On-site

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