Eapp Jobs in Springfield, VA (NOW HIRING)

• Update and maintain personnel security data and records within DISS, NBIS and internal systems (e.g., Security Control)
• Support clearance processing activities, including onboarding, reinvestigations, and terminations
• Assist with DISS reporting requirements and personnel record accuracy
• Provide eApp support, login assistance, password resets, and applicant guidance throughout the security questionnaire process.
• Assist client applicants with eApp submission requirements and provide guidance on completing security questionnaires in accordance with established procedures.

• Conduct employee briefings, debriefings, and indoctrinations
• Perform in-processing and out-processing for client personnel
• Support annual and initial security briefings in accordance with requirements
• Provide eligibility and status updates based on DISS or NBIS notifications
• Verify personnel eligibility, access, and clearance status utilizing DISS, NBIS, and other authorized systems.
• Assist clients with DISS, NBIS, and related personnel security system account access issues and escalation procedures.

• Submit and manage visit requests using DISS, and other required systems to include paper VARs
• Coordinate access requirements for client personnel as directed

• Follow established directives, regulations, and program requirements as directed by client FSOs or leads
• Assist Facilities and PMO/Compliance teams with documentation support as needed
• Maintain accurate personnel-related records across systems
• Receive, track, and resolve personnel security requests through the organization's ticketing and service management platform.

• Execute work in accordance with established workflows, SOPs, directives, and program requirements
• Escalate actions that require deeper review or specialist judgment to the PERSEC 2 coworkers or PERSEC 1 Lead as required
• Assist other pillars teams as needed
• Maintain accurate training records and briefing materials in internal systems

• Execute high-volume personnel transactions with speed and accuracy
• Maintain up-to-date and audit-ready personnel records in DISS
• Meet turnaround times for onboarding, visit requests, and briefings
• Support consistent, compliant personnel security operations

• Minimum one (1) year of administrative, help desk, customer service, personnel security, industrial security, or related experience.
• One (1) year or more of personnel security, industrial security, facility security, or related security experience.
• High School Diploma or General Educational Development (GED).
• Must be able to obtain and maintain a Secret Clearance.
• Strong organizational skills with the ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Demonstrated experience using a ticketing and service management platform (e.g., HaloPSA or similar) to manage service requests, document activities, communicate with clients through the system, and ensure timely and accurate resolution of issues.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and apply government security regulations, policies, and procedures.
• Must complete required CDSE/STEPP training within designated timeframes, including:
  • FSO Program Management for Possessing Facilities curriculum (within 6 months of employment)
  • Establishing an Insider Threat Program training
  • Insider Threat Awareness training
  • Personally Identifiable Information (PII) training
  • Cyber Awareness training
  • CUI Training

• Experience supporting Facility Security Officers (FSOs), Assistant Facility Security Officers (AFSOs), or industrial security programs.
• Familiarity with NISS, DISS, NBIS, eApp, and DCSA processes
• Current or previous eligibility for a U.S. Government security clearance.
• Bachelor’s degree in business administration, Criminal Justice, Security Management, or a related field.
• Background in analytics, business operations, compliance management, records management, or process improvement.
• Comfort utilizing AI tools such as ChatGPT or Claude to improve reporting, workflow design, SOP creation, onboarding processes, and operational efficiency.

• Personnel actions are processed accurately and within established turnaround times
• DISS and NBIS records and internal system data are current and audit-ready
• Briefings, visit requests, and onboarding activities are executed consistently per defined workflows
• Escalations are appropriate, routine work is handled independently, complex issues are surfaced promptly
• Thrives in a fast-paced, high-volume environment while meeting performance, compliance, and client service expectations.

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