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Eap Intake Counselor Jobs in Phoenix, AZ (NOW HIRING)

Apex Systems

Cloud Demand Manager

Chandler, AZ · On-site

Analyze intake requests and model their impact on capacity. * Maintain demand backlogs and ... EAP) with up to 8 free counseling sessions, a corporate discount savings program and other ...

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Eap Intake Counselor information

See Phoenix, AZ salary details

$13

$21

$31

How much do eap intake counselor jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for eap intake counselor in Phoenix, AZ is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.81 per hour, depending on experience, location, and employer.

What is an EAP Intake Counselor?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

How to become an EAP intake counselor?

To become an EAP intake counselor, candidates typically need a bachelor's degree in psychology, social work, or a related field, along with experience in counseling or mental health services. Certification or training in employee assistance programs and strong communication skills are also important for this role.

What is it like to be an EAP intake counselor?

An EAP intake counselor is responsible for assessing employee needs, providing initial support, and guiding individuals to appropriate mental health or wellness services. The role involves active listening, documentation, and often requires knowledge of counseling techniques and confidentiality protocols. Typically, the position is performed in an office or remote setting with regular working hours.

What are popular job titles related to Eap Intake Counselor jobs in Phoenix, AZ?

For Eap Intake Counselor jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Eap Intake Counselor jobs in Phoenix, AZ look for?

The top searched job categories for Eap Intake Counselor jobs in Phoenix, AZ are:

Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,407 per year, or $21.8 per hour.

Cloud Demand Manager

Chandler, AZ • On-site

Apex Systems
IT Services • 1 - 5K employees
Learn more about Apex Systemsexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Job#: 3046416
Job Description:
Cloud Demand Manager
Location: Chandler, Arizona (Hybrid)
Employment Type: Contract
Contract Duration: 11 Months
Role Overview
We are seeking a Cloud Demand Manager to oversee the end-to-end demand intake process for Internal Cloud Platform services. This role is responsible for the evaluation, normalization, and prioritization of service requests. You will be accountable for generating accurate demand forecasts and ensuring alignment between demand, platform capacity, funding models, and delivery constraints.
Key Responsibilities
  • Manage the demand intake process, including evaluation and prioritization.
  • Produce accurate demand forecasts for cloud platform services.
  • Align demand with platform capacity, funding models, and delivery constraints.
  • Own and maintain the demand management process, intake criteria, and reporting cadence.
  • Analyze intake requests and model their impact on capacity.
  • Maintain demand backlogs and integrate demand data into planning and governance workflows.
  • Collaborate with finance, governance, and platform teams to translate demand into actionable plans.
Required Qualifications
Experience: 4-5 years of experience managing demand intake, prioritization, or portfolio planning for shared technology services.
Skills:
  • Strong analytical skills with experience in modeling capacity constraints, utilization, and delivery trade-offs.
  • Familiarity with cloud or infrastructure consumption patterns.
  • Experience working with finance, governance, and platform teams.
  • Cloud Demand Management, Capacity Planning, and Financial Management skills are essential.
  • Familiarity with Agile tools such as Jira.

Preferred Qualifications
  • ITIL Demand or Financial Management certification.
  • 5-7+ years supporting infrastructure or cloud portfolio management.
  • Experience with capacity planning tools or service portfolio platforms.
  • Exposure to virtualization or platform capacity modeling.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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