E-COMMERCE COORDINATOR - GREENVALE, NY (coming soon)!
Join the launch of our new Greenvalestore as a Full-Time E-Commerce Coordinator and play a key role in delivering a fast, accurate, and exceptional online shopping experience. This role is instrumental in delivering an exceptional customer experience by ensuring accuracy, efficiency, and outstanding service for all online orders. (This position will train at a local store until our store opening in July).
The E-Commerce Coordinator will utilize handheld technology to manage online customer orders, oversee efficient order picking, and coordinate store pickups and deliveries. In addition, this individual will provide daily direction and support to E-Commerce clerks.
Please note: This position will train at a nearby store until the Greenvale location opens in July.
Responsibilities
Select and gather products for online customer orders efficiently, with a strong focus on quality and freshness
Initiate and complete the order selection process from receipt through fulfillment
Assemble online orders, process coupons and payments, and ensure timely delivery to customers' vehicles upon pickup
Scan and bag items while shopping in-store, adhering to all bagging and handling standards
Communicate substitutions or order exceptions to customers at pickup
Ensure customer expectations are met or exceeded regarding convenience, product variety, freshness, and cleanliness
Comply with all local, state, and federal regulations, food safety standards, and company policies
Store products in appropriate temperature-controlled zones
Review and follow special instructions included in customer order notes
Verify order accuracy and retrieve orders from staging locations for pickup
Provide a positive and welcoming customer experience that encourages repeat online shopping
Process transactions through the POS system
Follow established substitution guidelines for out-of-stock items
Maintain cleanliness and organization of staging areas and equipment
Report pricing, scanning, inventory location discrepancies, and temperature issues to the E-Commerce Supervisor
Adapt to new processes and meet or exceed productivity standards
Perform other duties as assigned
Requirements
Must be at least 18 years of age
High School Diploma or equivalent
Ability to work independently with minimal supervision
Previous experience in e-commerce, personal shopping, warehouse operations, stocking, or cashiering preferred
Ability to read shelf tags and follow written instructions
Basic math skills
Strong verbal and written communication skills
Open availability, including weekdays and weekends, based on store needs
Ability to speak, read, and understand English
Benefits
We offer a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), 50% off lunch, 25% off in-store shopping, and mo