... Generative AI, transformative technologies, and creative design. We can enhance customer ... Work you'll do As a Dynamics 365 Technical Senior Consultant, you will: * Lead a technical ...
... Generative AI, transformative technologies, and creative design. We can enhance customer ... Work you'll do As a Dynamics 365 Technical Senior Consultant, you will: * Lead a technical ...
As technology and AI continue to reshape the consulting landscape, we are looking for individuals ... Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations ...
As technology and AI continue to reshape the consulting landscape, we are looking for individuals ... Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations ...
... Generative AI, transformative technologies, and creative design. We can enhance customer ... Work you'll do As a Dynamics 365 Technical Senior Consultant, you will: * Lead a technical ...
... Generative AI, transformative technologies, and creative design. We can enhance customer ... Work you'll do As a Dynamics 365 Technical Senior Consultant, you will: * Lead a technical ...
Microsoft D365 ERP (F&O) + AI/Copilot Functional Consultant, Manager
Atlanta, GA · On-site
$99K - $232K/yr
This role requires significant experience in Dynamics 365 F&O, business analysis, and configuring and setting up D365 F&O as per business requirements. Responsibilities - Facilitate the ...
Microsoft D365 ERP (F&O) + AI/Copilot Functional Consultant, Manager
Atlanta, GA · On-site
$99K - $232K/yr
This role requires significant experience in Dynamics 365 F&O, business analysis, and configuring and setting up D365 F&O as per business requirements. Responsibilities - Facilitate the ...
Microsoft D365 ERP (F&O) AI/Copilot Functional Consultant - Senior Associate
Atlanta, GA · On-site
$77K - $202K/yr
Responsibilities - Utilize Dynamics 365 Applications to craft impactful solutions - Interpret client needs and provide guidance on D365 business cases - Oversee project tasks to achieve timely and ...
Microsoft D365 ERP (F&O) AI/Copilot Functional Consultant - Senior Associate
Atlanta, GA · On-site
$77K - $202K/yr
Responsibilities - Utilize Dynamics 365 Applications to craft impactful solutions - Interpret client needs and provide guidance on D365 business cases - Oversee project tasks to achieve timely and ...
Microsoft D365 ERP OR AI/CoPilot Functional Solution Architect - Senior Manager
Atlanta, GA · On-site
$124K - $280K/yr
... Dynamics 365 Finance, Dynamics 365 Fundamentals (ERP) CRM: Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Fundamentals (CRM) - Demonstrates in-depth ability to working with ...
Microsoft D365 ERP OR AI/CoPilot Functional Solution Architect - Senior Manager
Atlanta, GA · On-site
$124K - $280K/yr
... Dynamics 365 Finance, Dynamics 365 Fundamentals (ERP) CRM: Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Fundamentals (CRM) - Demonstrates in-depth ability to working with ...
R2's expertise in AI and ML enables clients to leverage the power of data to make data-driven ... Responsibilities: • • Experience in implementing AX 2012, Dynamics 365 F&O • Technical ...
R2's expertise in AI and ML enables clients to leverage the power of data to make data-driven ... Responsibilities: • • Experience in implementing AX 2012, Dynamics 365 F&O • Technical ...
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with ...
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with ...
R2's expertise in AI and ML enables clients to leverage the power of data to make data-driven ... Responsibilities: • • Experience in implementing AX 2012, Dynamics 365 F&O • Technical ...
R2's expertise in AI and ML enables clients to leverage the power of data to make data-driven ... Responsibilities: • • Experience in implementing AX 2012, Dynamics 365 F&O • Technical ...
Identify opportunities to embed AI, machine learning, and intelligent automation capabilities within Microsoft Dynamics 365, Power Platform, and adjacent technologies to reduce manual effort, improve ...
Identify opportunities to embed AI, machine learning, and intelligent automation capabilities within Microsoft Dynamics 365, Power Platform, and adjacent technologies to reduce manual effort, improve ...
Identify opportunities to embed AI, machine learning, and intelligent automation capabilities within Microsoft Dynamics 365, Power Platform, and adjacent technologies to reduce manual effort, improve ...
Identify opportunities to embed AI, machine learning, and intelligent automation capabilities within Microsoft Dynamics 365, Power Platform, and adjacent technologies to reduce manual effort, improve ...
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager
Atlanta, GA · On-site
$124K - $280K/yr
The Opportunity As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and ...
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager
Atlanta, GA · On-site
$124K - $280K/yr
The Opportunity As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and ...
D365 CRM or Copilot/AI Technical Lead - Manager
Atlanta, GA · On-site
$99K - $232K/yr
Responsibilities - Lead the design and execution of Microsoft Dynamics 365 solutions - Supervise and mentor team members to enhance their skills - Deliver exceptional quality work that aligns with ...
D365 CRM or Copilot/AI Technical Lead - Manager
Atlanta, GA · On-site
$99K - $232K/yr
Responsibilities - Lead the design and execution of Microsoft Dynamics 365 solutions - Supervise and mentor team members to enhance their skills - Deliver exceptional quality work that aligns with ...
Establish and enforce governance standards including DLP policies and responsible AI guardrails ... Manage connectors, APIs, and integrations across Microsoft 365, Dynamics 365, and external systems
Establish and enforce governance standards including DLP policies and responsible AI guardrails ... Manage connectors, APIs, and integrations across Microsoft 365, Dynamics 365, and external systems
D365 CRM or Copilot/AI Technical Lead - Manager
Atlanta, GA · On-site
$99K - $232K/yr
Responsibilities - Lead the design and execution of Microsoft Dynamics 365 solutions - Supervise and mentor team members to enhance their skills - Deliver exceptional quality work that aligns with ...
D365 CRM or Copilot/AI Technical Lead - Manager
Atlanta, GA · On-site
$99K - $232K/yr
Responsibilities - Lead the design and execution of Microsoft Dynamics 365 solutions - Supervise and mentor team members to enhance their skills - Deliver exceptional quality work that aligns with ...
Data Engineer
Atlanta, GA · On-site +1
$110K - $132K/yr
Support data migration and integration efforts related to Dynamics 365 and other enterprise ... Exposure to or interest in AI-assisted development, automation, metadata-driven frameworks, or ...
Data Engineer
Atlanta, GA · On-site +1
$110K - $132K/yr
Support data migration and integration efforts related to Dynamics 365 and other enterprise ... Exposure to or interest in AI-assisted development, automation, metadata-driven frameworks, or ...
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager
Atlanta, GA · On-site
$99K - $232K/yr
The Opportunity As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE or F&O Technical Architects and clients to deliver quality product implementations.
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager
Atlanta, GA · On-site
$99K - $232K/yr
The Opportunity As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE or F&O Technical Architects and clients to deliver quality product implementations.
Establish and enforce governance standards including DLP policies and responsible AI guardrails ... Manage connectors, APIs, and integrations across Microsoft 365, Dynamics 365, and external systems
Establish and enforce governance standards including DLP policies and responsible AI guardrails ... Manage connectors, APIs, and integrations across Microsoft 365, Dynamics 365, and external systems
... of AI-powered automation. You'll leverage Microsoft Dynamics 365 F&O to drive supply chain excellence while bringing deep finance and accounting knowledge to optimize end-to-end business processes.
... of AI-powered automation. You'll leverage Microsoft Dynamics 365 F&O to drive supply chain excellence while bringing deep finance and accounting knowledge to optimize end-to-end business processes.
Senior Financial Analyst
Roswell, GA · On-site
$80K - $100K/yr
Pull and tie together data from Microsoft Dynamics 365, SAP, Power BI, and syndicated sources like SPINS and Circana/Unify+. * Champion AI and automation across finance. Identify repetitive processes ...
Senior Financial Analyst
Roswell, GA · On-site
$80K - $100K/yr
Pull and tie together data from Microsoft Dynamics 365, SAP, Power BI, and syndicated sources like SPINS and Circana/Unify+. * Champion AI and automation across finance. Identify repetitive processes ...
Dynamics 365 Ai information
See Decatur, GA salary details
$21K - $32.9K
2% of jobs
$32.9K - $44.9K
0% of jobs
$44.9K - $56.8K
1% of jobs
$56.8K - $68.7K
0% of jobs
$68.7K - $80.7K
2% of jobs
$80.7K - $92.6K
7% of jobs
$97.4K is the 25th percentile. Wages below this are outliers.
$92.6K - $104.6K
31% of jobs
The median wage is $106.7K / yr.
$104.6K - $116.5K
35% of jobs
$116.5K - $128.4K
13% of jobs
$128.4K - $140.4K
3% of jobs
$140.4K - $152.3K
5% of jobs
$21K
$107.5K
$152.3K
How much do dynamics 365 ai jobs pay per year?
What are the key skills and qualifications needed to thrive as a Dynamics 365 AI specialist, and why are they important?
What is the difference between Dynamics 365 Ai vs Dynamics 365 Customer Service Agent?
| Aspect | Dynamics 365 Ai | Dynamics 365 Customer Service Agent |
|---|---|---|
| Primary Role | Leverages AI and machine learning to automate and enhance business processes | Provides direct customer support and resolves service inquiries |
| Required Skills | AI tools, data analysis, programming basics | Customer communication, problem-solving, CRM usage |
| Work Environment | Data-driven, technical, often in IT or analytics teams | Customer service centers, support teams |
| Certifications | AI, data analysis, Microsoft certifications | Customer service, CRM certifications |
While Dynamics 365 Ai focuses on implementing AI solutions to improve business operations, Dynamics 365 Customer Service Agent handles direct customer interactions. Both roles require familiarity with Microsoft tools, but their core functions differ significantly, with AI roles being more technical and support roles more customer-focused.
What are some common challenges faced by professionals working with Dynamics 365 AI, and how can they be addressed?
What is Dynamics 365 AI?
Does Dynamics 365 have AI?

Full-time
Re-posted 17 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Microsoft Dynamics Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Dynamics 365 Technical Senior Consultant, you will:
- Lead a technical workstream within multidisciplinary projects, designing and delivering scalable solutions across Microsoft Dynamics 365 and Power Platform.
- Configure, customize, and extend Dynamics 365 capabilities across Sales, Customer Service, Field Service, and Contact Center
- Support solution architecture, custom development, integrations, data migration, testing, deployment, and technical documentation, with a focus on secure, maintainable, and user-centered solutions.
- Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases.
- Collaborate with business stakeholders, functional leads, architects, developers, and onshore/offshore delivery teams to translate requirements into solutions, communicate technical decisions and trade-offs, support project delivery, and mentor junior team members.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 6+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
- Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
- Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
- 3+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
- Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
- 3+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
- Bachelor's degree or equivalent number of years of experience.
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
- Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
- Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
- Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
- Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Microsoft Dynamics Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Dynamics 365 Technical Senior Consultant, you will:
- Lead a technical workstream within multidisciplinary projects, designing and delivering scalable solutions across Microsoft Dynamics 365 and Power Platform.
- Configure, customize, and extend Dynamics 365 capabilities across Sales, Customer Service, Field Service, and Contact Center
- Support solution architecture, custom development, integrations, data migration, testing, deployment, and technical documentation, with a focus on secure, maintainable, and user-centered solutions.
- Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases.
- Collaborate with business stakeholders, functional leads, architects, developers, and onshore/offshore delivery teams to translate requirements into solutions, communicate technical decisions and trade-offs, support project delivery, and mentor junior team members.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 6+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
- Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
- Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
- 3+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
- Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
- 3+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
- Bachelor's degree or equivalent number of years of experience.
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
- Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
- Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
- Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
- Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US