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Dss Support Jobs in Fort Mill, SC (NOW HIRING)

Passport Labs, Inc.

Support Analyst

Charlotte, NC · On-site

$55 - $75/hr

Support Analyst Full Time Hybrid, Charlotte, NC, US 2 days ago Requisition ID: 1053 Department ... A foundational understanding of PCI DSS compliance requirements About Us: Passport is the ...

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Passport, Inc.

Support Analyst

Charlotte, NC · On-site

$55 - $75/hr

Support Analyst Full Time Hybrid, Charlotte, NC, US 6 days ago Requisition ID: 1053 Department ... A foundational understanding of PCI DSS compliance requirements About Us Passport is the technology ...

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All JobsDss Support JobsDss Support Jobs in Fort Mill, SC

Dss Support information

See Fort Mill, SC salary details

$13

$34

$61

How much do dss support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for dss support in Fort Mill, SC is $34.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $39.28 per hour, depending on experience, location, and employer.

What is a DSS Support?

DSS Support roles refer to positions that provide assistance and technical support for Decision Support Systems (DSS) within an organization. These professionals help users interpret data, troubleshoot issues, and ensure that the DSS software and tools are functioning effectively. Their responsibilities often include training staff, maintaining system documentation, and collaborating with IT and business teams to improve decision-making processes. DSS Support is crucial for organizations that rely on data-driven insights to guide strategy and operations.

What are the key skills and qualifications needed to thrive as a DSS Support specialist?

To thrive as a DSS Support specialist, you need strong analytical skills, problem-solving abilities, and a background in information systems or computer science, often supported by relevant certifications or a degree. Familiarity with decision support systems (DSS), database management tools, and business intelligence software is typically required. Excellent communication, troubleshooting skills, and adaptability help you collaborate effectively with users and resolve technical issues efficiently. These skills ensure reliable system operation, informed decision-making, and optimal support for organizational goals.

What are some typical challenges faced by DSS Support staff, and how can they be addressed?

DSS Support staff often encounter challenges such as managing high caseloads, navigating complex regulations, and handling sensitive client situations. To address these, strong organizational skills and clear communication with both clients and colleagues are essential. Regular training and collaboration with experienced team members can help staff stay updated on policy changes and best practices, while peer support and supervision can provide guidance for difficult cases. These strategies help ensure effective service delivery and staff well-being.

What is the difference between Dss Support vs Help Desk Technician?

AspectDss SupportHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-CSR
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer service, troubleshooting, user support
Industry UsageIT, healthcare, financeIT, retail, telecommunications

While both roles involve technical support, Dss Support typically focuses on system and software troubleshooting within specific industries, often requiring certifications like ITIL. Help Desk Technicians primarily handle user inquiries and basic troubleshooting, often in customer-facing environments. Understanding these differences helps organizations assign the right support personnel for their needs.

Is working for DSS support a good job?

DSS Support roles typically involve providing technical assistance and troubleshooting for digital security systems, requiring strong problem-solving skills and knowledge of security protocols. The job can offer stable employment with opportunities for skill development and certifications, but workload and stress levels may vary depending on the organization and specific responsibilities.

What are popular job titles related to Dss Support jobs in Fort Mill, SC?

For Dss Support jobs in Fort Mill, SC, the most frequently searched job titles are:

What job categories do people searching Dss Support jobs in Fort Mill, SC look for?

The top searched job categories for Dss Support jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Dss Support jobs?

Cities near Fort Mill, SC with the most Dss Support job openings:

Dss Support jobs near you
Infographic showing various Dss Support job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,832 per year, or $34.5 per hour.

Payments Support Engineer L2/L3

Accord Technologies Inc.

Charlotte, NC • On-site

$134K/yr

Contractor

Re-posted 9 hours ago

Job description

Job ID # JR1028085
L2/L3 Payments Support Engineer - ACI/MTS (Payments, ACI, MTS, Base24, Baking Domain)
Location: Charlotte, NC (Need Onsite day 1, hybrid 3 days from office).
Duration: long term
Position type: W2 contract.

 
Mandatory skills:  ACI Base24 / MTS (Modular Transaction Switch) platforms, ACH, Wire, Card Payments, Real-Time Payments (RTP), Digital Wallet transactions,  Payments Support, ACI/MTS, Payments, ACI, MTS, Base24, Switching components, Baking Domain,maintain service levels and respond to critical issues,PCI-DSS, fraud alert handling, and audit support.
 
Job Description:

As part of our dedicated payment operations support team, we are seeking a highly skilled L2/L3 Payments Support Engineer with hands-on experience in ACI Base24 / MTS (Modular Transaction Switch) platforms. The role is critical to ensuring the resilience, integrity, and continuous availability of high-volume payment processing systems including ACH, Wire, Card Payments, Real-Time Payments (RTP), and Digital Wallet transactions. Candidate will collaborate with application support, infrastructure, and payment operations teams to maintain service levels and respond to critical issues, while working closely with vendors.

 
Responsibilities:
  • Level 2 Responsibilities:
    • Monitor transaction flows (ATM, POS, Online, RTP) and proactively resolve payment disruptions.
    • Handle incidents, service requests, and escalations within defined SLAs.
    • Coordinate with infrastructure teams for patch management, capacity issues, or system upgrades.
    • Support change control processes for deployments across non-prod and prod environments.
  • Level 3 Responsibilities:
    • Deep-dive analysis on production incidents involving Base24, MTS, or switching components.
    • Review and optimize transaction routing, message parsing (ISO 8583), and settlement interfaces.
    • Debug source code (if applicable) or configuration scripts and interface logs.
    • Drive problem management and post-incident reviews with full RCA documentation.
    • Liaise with ACI or third-party vendors for code-level fixes and updates.
    • Collaborate on compliance and security tasks including PCI-DSS, fraud alert handling, and audit support.
 
Requirements:
  • 7 to 9+ years in Payments Support, including L2/L3 roles within enterprise banking environments.
  • Base24 Classic / UP Framework.
  • Modular Transaction Switch (MTS).
  • ISO 8583 / XML / JSON payment messages.
  • Card processing systems (debit/credit, EMV, tokenization).
  • ACH, Wire, and RTP flows.
  • Middleware and interfaces (e.g., MQ, APIs, TCP/IP).
  • Unix/Linux administration.
  • Shell/PERL scripting.
  • SQL and relational databases.
  • Familiar with tools like Splunk, AppDynamics, ELK, Control-M, etc.