The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution. Sr BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution. Sr BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution Sr. BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution. Sr BCs provide strategic guidance to DSP owners throughout their ...
This role's primary focus is supporting DSP operations across the broader Americas delivery network ... to our program's evolution. Sr BCs provide strategic guidance to DSP owners throughout their ...
Dsp Program information
What are the key skills and qualifications needed to thrive as a Direct Support Professional (DSP), and why are they important?
To thrive as a Direct Support Professional (DSP), you need a high school diploma or equivalent, knowledge of caregiving practices, and familiarity with the needs of individuals with disabilities. Experience with documentation systems, basic medical equipment, and CPR/First Aid certification is often required. Patience, strong interpersonal communication, and empathy are essential soft skills for building trust and rapport with clients. These skills ensure DSPs provide safe, effective, and compassionate support that enhances clients’ independence and quality of life.
What are DSP programs?
DSP programs, or Direct Support Professional programs, are structured initiatives or training courses designed to prepare individuals to work as Direct Support Professionals. DSPs provide care and support to people with intellectual or developmental disabilities, assisting them with daily living tasks, community involvement, and personal growth. These programs typically cover topics such as communication, safety, documentation, and person-centered support. By completing a DSP program, individuals gain the necessary skills and credentials to provide effective, compassionate care in a variety of settings.
What are some common challenges faced by DSP Program staff, and how can they be addressed?
DSP Program staff often encounter challenges such as managing diverse client needs, handling behavioral crises, and maintaining clear communication with both clients and team members. To address these challenges, it's important to receive ongoing training, regularly participate in team meetings, and follow established care protocols. Building strong relationships with clients and collaborating closely with supervisors and colleagues can also help ensure a supportive and effective work environment.
What is the difference between Dsp Program vs Dsp Technician?
| Aspect | Dsp Program | Dsp Technician |
|---|---|---|
| Credentials | Typically requires a degree in electronics, computer science, or related fields; certifications in DSP or embedded systems are common | Usually requires technical certifications or associate degrees in electronics or related fields |
| Work Environment | Involves designing, developing, and programming digital signal processing systems, often in labs or office settings | Focuses on installing, maintaining, and troubleshooting DSP hardware and software, often on-site or in technical support settings |
| Industry Usage | Used in telecommunications, audio processing, and embedded systems development | Commonly employed in manufacturing, maintenance, and technical support within similar industries |
The Dsp Program role is more focused on development and programming of DSP systems, requiring higher-level technical skills and education. In contrast, the Dsp Technician primarily handles installation, troubleshooting, and maintenance tasks. Both roles are essential in the DSP industry but differ in responsibilities and required qualifications.
What cities in Tennessee are hiring for Dsp Program jobs? Cities in Tennessee with the most Dsp Program job openings:
Amazon rating
7.4
Based on 6,828 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
The Americas Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. Equal parts advisor and operating partner, Amazon's team of Business Coaches assist our DSP business owners as they build and grow successful last mile package delivery businesses. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.
The DSP Shared Services team (DSS) is the backbone of the Americas DSP organization and it is their workstreams that enable the scale of the program
This Account Manager, DSP Shared Services will be responsible for providing support on a day to day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.
The DSS Account Manager role will be expected to support direct inquiries from DSP program teams as well as DSPs.
These support request help keep the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet concerns. DSS was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation.
They will be able to learn quickly and become subject-matter experts in a number of different fields.
Key job responsibilities
-Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.
-Conducting DSP training (in person and virtual) across several product types.
-Support DSP intake process, solving simple and complex issues from a variety of topics.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Communicating with customers through various channels and responding promptly to inquiries.
-Maintain customer records by updating account information within Salesforce.
-Developing long-term solutions using field experience and data-driven assumptions
A day in the life
As an Account Manager, DSP Shared Services, you will be responsible for specific tasks or workstreams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work
You'll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams.
About the team
At Amazon Last Mile, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US