As a Skydio Technical Support team member, you will work in a small group of high-performing ... drone flight reliability needs. * Owning post-deployment private Cloud configuration and ...
As a Skydio Technical Support team member, you will work in a small group of high-performing ... drone flight reliability needs. * Owning post-deployment private Cloud configuration and ...
Operate as pilot-in-command or supporting pilot during drone light shows. * Troubleshoot and resolve technical issues on-site to ensure smooth operations. Site Planning & Safety * Conduct site ...
Operate as pilot-in-command or supporting pilot during drone light shows. * Troubleshoot and resolve technical issues on-site to ensure smooth operations. Site Planning & Safety * Conduct site ...
Drone & Field Operations Specialist
Houston, TX · On-site
$70K - $95K/yr
Provide ongoing mentorship and technical support to certified partners, ensuring consistent service ... Current FAA Part 107 Remote Pilot Certificate (drone license) with clean operating record Technical ...
Quick apply
Drone & Field Operations Specialist
Houston, TX · On-site
$70K - $95K/yr
Provide ongoing mentorship and technical support to certified partners, ensuring consistent service ... Current FAA Part 107 Remote Pilot Certificate (drone license) with clean operating record Technical ...
Drone & Field Operations Specialist
Houston, TX · On-site
$70K - $95K/yr
Provide ongoing mentorship and technical support to certified partners, ensuring consistent service ... Current FAA Part 107 Remote Pilot Certificate (drone license) with clean operating record Technical ...
Quick apply
Drone & Field Operations Specialist
Houston, TX · On-site
$70K - $95K/yr
Provide ongoing mentorship and technical support to certified partners, ensuring consistent service ... Current FAA Part 107 Remote Pilot Certificate (drone license) with clean operating record Technical ...
Senior Drone Technician / Customer Success Manager DMR Technologies designs, manufactures, and ... Provide technical support via phone, email, and video. Train customers and internal employees.
Senior Drone Technician / Customer Success Manager DMR Technologies designs, manufactures, and ... Provide technical support via phone, email, and video. Train customers and internal employees.
Drone & Field Operations Specialist
Houston, TX · On-site
$70K - $95K/yr
Provide ongoing mentorship and technical support to certified partners, ensuring consistent service ... Current FAA Part 107 Remote Pilot Certificate (drone license) with clean operating record Technical ...
Quick apply
Drone & Field Operations Specialist
Houston, TX · On-site
$70K - $95K/yr
Provide ongoing mentorship and technical support to certified partners, ensuring consistent service ... Current FAA Part 107 Remote Pilot Certificate (drone license) with clean operating record Technical ...
Senior Technical Support Representative - Japan
San Mateo, CA · On-site
$100 - $125/hr
As a Technical Support Specialist, you will work in a small team of high‑performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio business and ...
Senior Technical Support Representative - Japan
San Mateo, CA · On-site
$100 - $125/hr
As a Technical Support Specialist, you will work in a small team of high‑performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio business and ...
Drone Pilot & Data Specialist
Amarillo, TX · On-site
$30K - $40K/yr
We need someone with strong technical aptitude, mechanical awareness, and meticulous attention to ... Set up RTK base stations, GNSS rovers, ground control points (GCPs), and field support equipment.
Quick apply
Drone Pilot & Data Specialist
Amarillo, TX · On-site
$30K - $40K/yr
We need someone with strong technical aptitude, mechanical awareness, and meticulous attention to ... Set up RTK base stations, GNSS rovers, ground control points (GCPs), and field support equipment.
Mission Support Specialist
Torrance, CA · On-site
$60 - $80/hr
What you will be doing As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical ...
Mission Support Specialist
Torrance, CA · On-site
$60 - $80/hr
What you will be doing As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical ...
Mission Support Specialist
Torrance, CA · On-site
$67K - $94K/yr
What you will be doing As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical ...
Mission Support Specialist
Torrance, CA · On-site
$67K - $94K/yr
What you will be doing As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical ...
Mission Support Specialist
Torrance, CA · On-site
$67K - $94K/yr
What you will be doing As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical ...
Mission Support Specialist
Torrance, CA · On-site
$67K - $94K/yr
What you will be doing As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical ...
Mission Support Specialist
Torrance, CA · On-site
$57K - $80K/yr
As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical bridge between our ...
Mission Support Specialist
Torrance, CA · On-site
$57K - $80K/yr
As a Mission Support Specialist at Neros, your mission is to ensure the reliability, performance, and mission readiness of Neros drone systems. You will serve as the technical bridge between our ...
Field Support Engineer
Mahwah, NJ · On-site +1
$100K - $130K/yr
... drone operations to ensure system readiness before every event * Serve as lead engineer during live demonstrations and customer engagements, providing real-time technical support to business ...
Field Support Engineer
Mahwah, NJ · On-site +1
$100K - $130K/yr
... drone operations to ensure system readiness before every event * Serve as lead engineer during live demonstrations and customer engagements, providing real-time technical support to business ...
Drone Pilot
Seattle, WA · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Drone Pilot
Seattle, WA · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
U.S. Military drone or UAV Operator/Maintainer
Rockville, MD · On-site
$110K/yr
Provide direct technical support for tactical communications and networking equipment, such as ... Ability to instruct others in drone operations/maintenance. * Willingness to travel extensively to ...
U.S. Military drone or UAV Operator/Maintainer
Rockville, MD · On-site
$110K/yr
Provide direct technical support for tactical communications and networking equipment, such as ... Ability to instruct others in drone operations/maintenance. * Willingness to travel extensively to ...
Application Engineer, Drone Technology
Framingham, MA · On-site
$112K - $168K/yr
Build Way principles) Who we are looking for This role provides technical customer support and integration services for Re:Build's family of drone platforms. The Applications Engineer serves as a ...
Application Engineer, Drone Technology
Framingham, MA · On-site
$112K - $168K/yr
Build Way principles) Who we are looking for This role provides technical customer support and integration services for Re:Build's family of drone platforms. The Applications Engineer serves as a ...
Drone Pilot
Dallas, TX · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Drone Pilot
Dallas, TX · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Drone Pilot
New York, NY · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Drone Pilot
New York, NY · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Quick apply
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Drone Pilot
Seattle, WA · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Quick apply
Drone Pilot
Seattle, WA · On-site
Strong technical knowledge of drone systems and software (e.g., mapping and modeling software ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Drone Technical Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
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Drone Platform Integration & Network Support Engineer
Remote
Full-time
Medical, Retirement, PTO
Re-posted 25 days ago
Job description
About the role:
As a Skydio Technical Support team member, you will work in a small group of high-performing subject matter experts who provide UAS system and Cloud operational best practices advice and deep feature diagnostics to Skydio commercial, national security, state & local government and educational customers. You'll combine your relevant enterprise application integration and infrastructure/WiFi/Cellular network operations experience to optimize system performance and keep Skydio engineering and marketing teams plugged into the customer experience.
We are seeking candidates with the deep platform expertise to support complex point-to-point communications links, maintain and troubleshoot private Cloud configuration issues, and support 3rd party REST-based integrations with the Skydio Cloud. A successful candidate will have deep knowledge in infrastructure, WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and Ubuntu/AWS-based private Cloud configuration. You'll work both remotely and occasionally at customer sites.
Location: Remote United States
How you'll make an impact:
- Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs.
- Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy.
- Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud-Cloud integration, desktop performance, and data flow issues.
- Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
- Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
- Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
- Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
What makes you a good fit:
- 4+ years experience configuring, troubleshooting and supporting enterprise-level public/private Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in both civilian and/or military settings.
- State/local government and/or military UAS operations and flight experience is a plus.
- Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus
- Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
- Motivated self-starter with proven interpersonal and written communication skills.
- Solid technical troubleshooting and problem-solving skills and escalation issue management.
- Strong desire and ability to independently learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
- Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus.
- Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required.
- Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification.
- High sense of and ability to "own the problem" while collaborating with others.
- Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman.
- Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers..
- Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
- Be able to travel up to 20% of the time.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $103,000 - $145,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
*Compensation for certain positions may vary based on the position's location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
About Skydio
Sourced by ZipRecruiter
Industry
Aerospace product and parts manufacturing
Company size
51 - 200 Employees
Headquarters location
Redwood City, CA, US
Year founded
2009