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EssentialFunctions

Our Trinity Health Culture:Knows, understands, incorporates &demonstratesour Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

Researches, collects & analyzes information.Identifiesopportunities,developssolutions, & leads through resolution.

Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus:

Utilizes multiple system applications to perform analysis, createreports& developeducational materials.

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures &abilityto readilyacquirenew knowledge.

Data Management & Analysis:

Research &compilesinformation to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define& demonstrateprogress,ROI& impacts.

Maintains a Working Knowledgeof applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelinesin order toensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (notinclusive of titles or advancement career progression)

TheAnalyst, VendorResource Supportplays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert andliaison,ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners.

Request for Proposal (RFP) Coordination & Vendor Selection

• Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders torepresentHR Shared Services in the RFP process.

• Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection.

• Support decision-making by offering tacticalexpertiseand clear comparisons of tradeoffs.

Implementation Leadership

• Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams.

• Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped.

• Develop end-user communications and training materials; support localized stakeholder engagement across the organization.

Post-Implementation Support

• Monitor and track escalations related to vendor performance and system functionality.

• Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.

• Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications.

Vendor Performance & Relationship Management

• Continuouslymonitorvendor adherence to Service Level Agreements (SLAs).

• Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.

• Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up.

• Act as the internal advocate for service quality and colleague experience in all vendor interactions.

Contract Assurance & Compliance

• Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.

• Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations.

Technical & Product Awareness

• Stay current on product capabilities, system features, and upcoming releases or enhancements.

• Ensure fullutilizationof vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies.

• Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience.

Data Analytics,Financial Tracking& Performance Measurement

• Identifiesdrivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scopework charges.

• Reviews vendor invoices for accuracy, contract alignment, and proper service categorization.

• Performs ROI assessments of vendor-delivered services, technologies, and enhancements.

• Partners with PDO, Vendor Management, Finance, and HRSS leadersidentifyelimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs.

• Tracks financial impacts tied to service-level performance (SLA bonuses/credits).

• Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics.

• Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures.

• Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes.

• Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualizevendorimpact on service delivery, compliance, and cost efficiency.

• Provides scenario planning and risk modeling to support decision-making.

• Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-makingregardingvendor partnerships.

• Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor's perspective.

• Ensure vendorsmaintainagreed-upon outcomes, including customer support and escalation handling.

• Monitor troubleshooting calls to ensure colleagues are fairly represented.

• Review website upkeep and agreed-upon costs.

• Managetheaddition of new services,scopeevaluation, andmini-implementationsfor new ministries.