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Driver Support Manager Jobs in Texas (NOW HIRING)

City of Temple

Service Delivery Support Manager

Temple, TX · On-site

$63K/yr

Summary Service Delivery Support Manager is responsible for the administrative oversite, management ... Valid driver's license Thank you for your interest in the position. Please note only those selected ...

Loomis

SafePoint Support Administrator

Houston, TX · On-site

... managers, vice presidents, and corporate executives started out in the branches as driver/guards ... This position reports to the SafePoint Support Manager and provides workflow instructions as ...

Sevita Health

Direct Support Supervisor

Paris, TX · On-site

Current driver's license with 1 year driving history without restrictions Site Location: Paris, TX ... Provide support to individuals receiving services including: assistance with daily activities such ...

Sevita Health

Direct Support Supervisor

Lewisville, TX · On-site

Current driver's license with 1 year driving history without restrictions Site Location: Lewisville ... Provide support to individuals receiving services including: assistance with daily activities such ...

Empower

Permanency Support Supervisor

Dallas, TX · On-site

$49K/yr

... case management, and reunification services. EMPOWER will fully engage the community to help ... Must possess a valid driver's license. Must meet agency underwriting standards while driving agency ...

Sevita Health

Direct Support Supervisor

Paris, TX · On-site

Current driver's license with 1 year driving history without restrictions Site Location: Paris, TX ... Provide support to individuals receiving services including: assistance with daily activities such ...

Sevita

Direct Support Supervisor

Paris, TX · On-site

Current driver's license with 1 year driving history without restrictions Site Location: Paris, TX ... Provide support to individuals receiving services including: assistance with daily activities such ...

Sevita Health

Direct Support Supervisor

Paris, TX · On-site

Current driver's license with 1 year driving history without restrictions Site Location: Paris, TX ... Provide support to individuals receiving services including: assistance with daily activities such ...

Sevita

Direct Support Supervisor

Paris, TX · On-site

Current driver's license with 1 year driving history without restrictions Site Location: Paris, TX ... Provide support to individuals receiving services including: assistance with daily activities such ...

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Service Delivery Support Manager

Temple, TX • On-site

City of Temple
501 - 1,000 employees
Learn more about City of Templeexternal

$63K/yr

Full-time

Re-posted yesterday

City Of Temple (Texas) rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Ready to Start Your Career with the City of Temple?
Summary
Service Delivery Support Manager is responsible for the administrative oversite, management and direct supervision of the Utility Service Coordinators and day-to-day support for operations of the Distribution and Collection Divisions. This leadership role also coordinates workflow between the Distribution, Collection, Utility Billing Office, Purchasing, POD and other departments or agencies as needed.
Essential Duties and Responsibilities
  • Provides direct supervision and oversight of Utility Service Coordinators operations, recommends policy, plans and manages activities of employees to maximize effectiveness and efficiency of operations utilizing all available resources
  • Assists in the selection, hiring and training of Utility Service Coordinators along with processing hiring paperwork for all Distribution and Collection staff
  • Plans, manages, and evaluates the performance of divisional personnel, providing regular performance reviews, corrective training, counseling, and disciplinary action when appropriate
  • Resolves problems and miscommunications between employees in a fair and unbiased manner, ensuring minimal disruption of the mission
  • Maintains all personnel records and payroll information to include processing of all forms for the distribution and collection sections and maintains all division files
  • Manages and assists with dispatch operations, including answering phones, handling requests for maintenance, emergency response, entry of work orders for utility services, maintaining and filing work orders daily
  • Manages water and sewer tap quotes process from the time that the quote is requested until the work order is entered for installation, this includes using Formsite Program and MyGovernmentOnline
  • Oversees and schedules events for Distribution and Collection staff, including training Utility Service Coordinators in Cityworks and operation procedures
  • Understands city ordinances, state regulations and standard operating procedures concerning dispatch services
  • Responds to citizen complaints with patience and tact; relays information to resolve problems in a timely fashion
  • Manages the development and distribution of community notifications related to Utility developments and repairs within the Distribution and Collection systems
  • Compiles operational data and prepares monthly reports to brief department directors and external agencies on Distribution and Collection activities
  • Prepares cost-control projections, equipment cost analyses, and budget recommendations, briefing department leadership on all division financial matters
  • Prepares purchase orders, obtains vendor quotes, and manages office supply inventory in compliance with city purchasing policies and departments
  • Oversees daily administrative tasks, including routing city mail distributions and scheduling classroom or conference room calendars
  • Oversees 24-7-365 phone answering and emergency response coordination
  • Follows City policies, procedures, and safety guidelines
  • Performs other duties as assigned

Minimum Qualifications
  • Combination of education and experience equivalent to a Bachelor's degree in Business Administration or a related field
  • Three (3) years of experience in professional-level administration, analytics, and project management, preferably in municipal government
  • Two (2) years of supervisory or management experience

Certifications and Licenses
  • Valid driver's license

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.

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