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Job Description - Crisis Case Manager and Navigator
Job Title: Crisis Case Manager and Navigator
Program: Kaleidoscope Mobile Crisis Unit (MCAP)
Location: Hammond, Indiana
Employment Type: Full-time
Reports to: Chief Operating Officer
Collaborates With: Executive Team
Job Summary:
The Aliveness Project of Northwest Indiana is seeking a Crisis Case Manager and Navigator to provide rapid, community-based support to individuals experiencing behavioral health crises, including those involving suicidal ideation, substance use, or other acute distress. Using a harm reduction and trauma-informed approach, the Crisis Case Manager will help stabilize clients, coordinate linkage to services, and ensure continuity of care following crisis intervention.
This role bridges immediate crisis response with long-term support, emphasizing safety, recovery, and empowerment for individuals in crisis within our community.
Essential Duties and Responsibilities
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Respond as part of the Mobile Crisis Team to individuals experiencing mental health, substance use, or co-occurring crises in community, residential, or shelter settings.
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Conduct risk assessments for suicide, self-harm, or danger to others in collaboration with licensed clinicians.
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Provide on-site crisis stabilization, including de-escalation, harm reduction interventions, and safety planning tailored to the client's needs.
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Coordinate with law enforcement, hospitals, EMS, shelters, and behavioral health providers to ensure safe transport and effective linkage to ongoing services.
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Develop individualized crisis recovery and follow-up plans, ensuring clients are connected to outpatient treatment, case management, primary care, and supportive services.
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Conduct post-crisis follow-up within 24-72 hours to confirm client safety, assess ongoing needs, and ensure continuity of care.
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Maintain accurate, timely case documentation in the electronic health record (EHR) or client relationship management (CRM) software to ensure compliance with all agencies, state, and federal standards.
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Participate in multidisciplinary team meetings, case conferences, and quality improvement initiatives.
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Assist with data collection and program reporting to support compliance, evaluation, and funding deliverables.
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Support community education and outreach to increase awareness of crisis response services and promote harm reduction principles.
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Successful completion and understanding of all training programs, including but not limited to Mental Health First Aid, Crisis Intervention Team (CIT), and equivalent crisis training.
Job Description - Crisis Case Manager and Navigator
Job Requirements and Qualifications
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Bachelor's degree in Social Work, Psychology, Human Services, or a related field required. Master's degree preferred.
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Minimum two (2) years of experience in case management, crisis intervention, or behavioral health required. Experience with suicide prevention, harm reduction, or substance use programs strongly preferred.
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Mental Health First Aid, Crisis Intervention Team (CIT), or equivalent crisis training preferred.
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Valid driver's license, clean driving record, and reliable transportation required.
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Strong understanding of harm reduction, trauma-informed, and recovery-oriented models of care.
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Demonstrated ability to engage and de-escalate individuals in acute distress effectively.
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Competency in completing risk assessments, developing safety plans, and coordinating care.
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Proficiency in electronic documentation (EHR) and data management.
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Ability to work independently and collaboratively within a multidisciplinary team.
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Excellent communication, critical thinking, and interpersonal skills.
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Commitment to equity, inclusion, and serving diverse and marginalized populations.
Working Conditions:
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12-hour shift schedule required to ensure 24/7 coverage of the Mobile Crisis Unit.
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Shifts may include days, nights, weekends, and holidays on a rotating basis.
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Experience working with diverse communities and community-based organizations.
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Field-based work includes community response and collaboration with partner agencies.
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Exposure to emotionally intense situations and unpredictable environments may occur; safety protocols and team response models are always maintained.
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Must be able to sit, stand, and drive for extended periods, and respond to community locations as needed.
Salary and Benefits:
• $60-$65K Annually, based on experience
• Benefits:oHealth insurance• 70/30 (employer/employee) splitoPaid time off (PTO),
oMileage reimbursement
Professional development opportunities.
• Position is grant funded and will be reviewed annually based on funding