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Donations Associate Jobs in Scranton, PA (NOW HIRING)

The Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

$13/hr

Call Center Associate Job Locations US-PA-Wilkes-Barre Job ID 2026-15233 Category Customer Service ... They provide professional, courteous, and informative assistance regarding donations of goods and ...

Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

Responsibilities The Donor & Customer Communications Associate serves as the first point of contact ... They provide professional, courteous, and informative assistance regarding donations of goods and ...

J.Crew

Sales Associate

Moosic, PA · On-site

$13.50 - $15.52/hr

Job Summary As a Sales Associate, you embody our brand with personal style and passion, bringing ... matching donations See our full list of benefits here Note: availability of these benefits and ...

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Donations Associate information

What is the difference between Donations Associate vs Fundraising Coordinator?

AspectDonations AssociateFundraising Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeBachelor's degree often preferred; related experience valued
Work EnvironmentNonprofit offices, events, online platformsNonprofit organizations, event venues, community settings
Employer & Industry UsageUsed in nonprofit and charitable sectors for donation processingUsed for planning and executing fundraising campaigns
Common Search & Comparison IntentUnderstanding role responsibilities and requirementsLooking to differentiate roles in fundraising efforts

While both roles support nonprofit fundraising efforts, a Donations Associate primarily handles donation processing and donor data, whereas a Fundraising Coordinator plans and manages fundraising campaigns. The two roles often work together but focus on different aspects of the donation cycle.

What are the key skills and qualifications needed to thrive as a donations associate, and why are they important?

To thrive as a Donations Associate, you need strong organizational skills, attention to detail, and experience in customer service or retail environments, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory tracking software, and basic cash handling procedures is typically required. Outstanding interpersonal skills, teamwork, and a positive attitude help build rapport with donors and colleagues. These abilities ensure efficient donation processing, excellent donor experiences, and smooth store operations.

What are some common challenges donations associates face when managing incoming contributions?

Donations Associates often encounter challenges such as handling high volumes of incoming items, accurately sorting and categorizing donations, and ensuring quality standards are met. Additionally, coordinating with volunteers and team members to maintain an organized workflow can be demanding, especially during peak donation periods. Staying efficient while providing excellent donor service and adhering to organizational protocols is key to success in this role.

What does a donations associate do?

A Donations Associate is responsible for receiving, sorting, and processing donated items for an organization, such as a charity, thrift store, or nonprofit. They ensure donations meet quality standards, organize merchandise, and may assist with inventory management. Donations Associates often interact with donors, provide excellent customer service, and help maintain a clean and organized donation area. Their work supports the organization's mission by maximizing the value and impact of donated goods.
What are popular job titles related to Donations Associate jobs in Scranton, PA? For Donations Associate jobs in Scranton, PA, the most frequently searched job titles are:
What job categories do people searching Donations Associate jobs in Scranton, PA look for? The top searched job categories for Donations Associate jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Donations Associate jobs? Cities near Scranton, PA with the most Donations Associate job openings:
Donations Associate jobs near you
Infographic showing various Donations Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Associate

The Salvation Army

Wilkes Barre, PA • On-site

$13/hr

Other

Re-posted 16 days ago

Salvation Army rating

6.1

Company rating: 6.1 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

571st of 771 rated non-profit organizations

Job description

Call Center Associate

Job Locations US-PA-Wilkes-Barre

Job ID

2026-15233

Category

Customer Service

Compensation Min

USD $12.50/Hr.

Compensation Max

USD $13.00/Hr.

Type

Regular Full-Time

Overview

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors.

Responsibilities

The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.Duties and Responsibilities:

  • Respond to all communications in a courteous, professional, and timely manner.

  • Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.

  • Handle all inquiries and concerns calmly and respectfully.

  • Communicate effectively with donors regarding pickups or issues related to donated vehicles.

  • Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.

  • If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.

  • Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.

  • Assist donors by rescheduling pickups or resolving any issues that may arise.

  • Escalate complex issues to the Assistant Director or Director as needed.

  • Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork

Qualifications

Qualifications:

  • Good command of the English language, both verbal and written.

  • Strong attention to detail and proofreading skills.

  • Professional demeanor with strong interpersonal and customer service skills.

  • Working knowledge of computers & Microsoft products.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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