Benefits:- Competitive salary
- Flexible schedule
- Training & development
Front Desk Concierge /ย Bather PTย
Job description
As a Front Desk Concierge at Salty Dawg Pet Salon + Bakery, you will be the first point of contact for our clients, both in person and over the phone. Your role is crucial in creating a welcoming and efficient environment, ensuring that clients' appointments are scheduled appropriately, and providing excellent customer service.
The Dog Bather is responsible for delivering high-quality bathing and hygiene services for our furry clients at Salty Dawg Pet Salon. This role focuses on ensuring each dog is bathed safely and comfortably while maintaining the highest standards of cleanliness and care. The Dog Bather works with staff and clients to create a calm, clean, and welcoming environment for pets.
Responsibilities:
ยท Great clients and their pets warmly as they arrive at the salon.
ยท Assist clients with check-in and check-out procedures, ensuring accurate record-keeping.
ยท Answer phone calls and respond to emails in a professional and friendly manner.
ยท Schedule grooming appointments, taking into account groomer availability and client preferences.
ยท Provide clients with information about our grooming services, pricing, and any special offers.
ยท Maintain cleanliness and organization at the front desk area.
ยท Handle client inquiries, concerns, or complaints with patience and empathy.
ยท Collaborate with the grooming team to ensure smooth workflow and timely service.
ยท Update and maintain client records, ensuring accuracy and confidentiality.
ยท Assist in managing grooming schedules to optimize efficiency and minimize wait times.
ยท Promote and upsell salon services, retail products, and add-on options to clients when appropriate
โขPerform daily dog bathing and hygiene services, ensuring each dog is handled with care and attention to their comfort.
โข
Follow established protocols to maintain optimal pet care during bathing services.
โขCommunicate with clients to understand each dog's specific hygiene needs and provide recommendations for services as necessary.
โขEnsure all bathing equipment and products meet safety and quality standards.
โขWork closely with the grooming team to follow client preferences and special care instructions.
- Maintain cleanliness and organization of the bathing areas, ensuring a sanitary and welcoming environment for pets.โข
Stay informed on best practices in pet hygiene and bathing techniques.
โขAssist in training new bathers on proper bathing techniques and hygiene standards.
โขMonitor dogs' health and comfort during and after bathing, reporting any concerns to pet owners and management.
โขAssisting with marketing initiatives
Skills and Qualifications:
โขExperience in animal care: Previous experience working with dogs, especially in a grooming or similar setting, is often preferred.
โขComfort and confidence with dogs: Ability to handle dogs of various sizes, breeds, and temperaments calmly and safely.
โขGrooming knowledge: Understanding of basic grooming techniques, including bathing, drying, brushing, and nail trimming.
โขStrong communication skills: Ability to communicate effectively with pet owners and colleagues.
โขAttention to detail: Ensuring thoroughness in all grooming tasks and paying attention to detail in all aspects of the job.
โขPhysical stamina: Dog bathers need to be able to stand for extended periods and handle the physical demands of working with animals.
โขPositive attitude and passion for animals: A genuine love for dogs and a positive, friendly demeanor are essential for creating a welcoming environment.
Physical Demands:
โขLifting: Dog bathers must be able to lift and carry dogs of different sizes and weights. This can involve lifting dogs up to 50 pounds independently and potentially assisting with heavier dogs.
โขStanding: The job requires prolonged standing, often for the duration of the workday.
โขBending and Stooping: Dog bathers need to bend, stoop, and crouch to wash and dry dogs, especially smaller breeds.
โขReaching: They need to reach for grooming tools, wash basins, and other supplies.
โขManual Dexterity: Handling tools, drying equipment, and working with dogs requires good hand-eye coordination and dexterity.
โขEndurance: The job demands stamina to handle multiple dogs throughout the day.
Work Environment:
โขWet Environment: Dog bathers work in a wet environment with water and cleaning solutions.
โขNoise: The grooming environment can be noisy due to water, dryers, and dog barking.
โขPet Hair: Dog bathers are exposed to pet hair, which can be a nuisance.
โขPotential Hazards: There is a risk of exposure to animal bites, scratches, and slips or falls in a wet environment.
If you are a proactive individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply. Join us in providing outstanding support to our valued customers and contribute to our team's success.
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: No more than 30 per week
Benefits:
ยท Flexible schedule
ยท On-the-job training