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Patient Services Associate

Texas A&M University Health Science Center

Department: Clinical Affairs

Proposed Minimum Salary: Commensurate

Job Location: Dallas, Texas

Job Type: Staff

Job Description:

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents, and lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care, and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research, and team-based health care delivery.

The College of Dentistry is looking for a Patient Services Associate I to serve in the department of Clinical Affairs. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment, and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

Salary range: $19.56/hour

Work Schedule/Location: Located in Dallas, Texas, this is an on-site role with a typical schedule of Monday – Friday 8am to 5pm

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume

Qualifications:

Required Education and Experience:

• High school diploma or equivalent combination of education and experience
• Two years of related experience in a general office setting

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications
• Knowledge of standard office protocol and the use of standard office equipment
• Knowledge of the use of a multi-line phone system

Preferred Education and Experience:

• Some college credit hours
• More than two years of related experience in a general office setting
• Cashier experience
• Bilingual in a language (Spanish/English)

Responsibilities:

• Patient Service Associate - Provides customer service to patients (both scheduling appointments and arriving to appointments) and maintains patient records and statistics in accordance with established procedures. Greets and checks in patients, assisting them with their questions and needs. Verifies patients' insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.
• Financial - Collects payments for services and documents payments in electronic medical records. Handles patient's financial accounts. Balances monies received and creates a report for designated personnel.
• Treatment Code Data Entry - Assists Clinic Coordinator with entering treatment codes, assists in processing patient refunds and assists in collection of PHI.

Why Texas A&M University?

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.