$14.75 - $19.50/hr
It is important that our Docucare Associate does these 4 things well: * Excelling in customer-facing service delivery role * Maintaining intermediate knowledge of all Xerox equipment and client IT ...
$14.75 - $19.50/hr
It is important that our Docucare Associate does these 4 things well: * Excelling in customer-facing service delivery role * Maintaining intermediate knowledge of all Xerox equipment and client IT ...
Docucare Associate information
What is a Docucare associate?
Docucare Associates are professionals responsible for managing, organizing, and maintaining healthcare documentation within medical facilities. They ensure the accuracy and confidentiality of patient records, assist with electronic health record systems, and support clinical staff with document-related tasks. Their role is crucial in helping healthcare organizations comply with legal requirements and provide quality patient care by keeping information organized and accessible.
What skills and qualifications are needed to thrive as a Docucare associate?
To thrive as a Docucare Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with document management systems, office software (such as Microsoft Office Suite), and sometimes experience with electronic health records (EHRs) is typically required. Excellent communication, time management, and teamwork abilities help ensure efficient workflow and client satisfaction. These skills are crucial for maintaining accurate documentation, supporting compliance, and contributing to smooth office operations.
What are common challenges Docucare associates face when managing patient records, and how can they be overcome?
Docucare Associates often encounter challenges such as maintaining accuracy while handling large volumes of patient records and ensuring timely updates to support clinical workflows. To overcome these, it's important to develop strong attention to detail, utilize electronic health record (EHR) systems efficiently, and communicate proactively with clinical staff to clarify any information discrepancies. Regular training on data privacy protocols and system updates also helps minimize errors and enhances overall efficiency in the role.
What are popular job titles related to Docucare Associate jobs in Virginia?
For Docucare Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Docucare Associate jobs in Virginia look for?
The top searched job categories for Docucare Associate jobs in Virginia are:
What cities in Virginia are hiring for Docucare Associate jobs?
Cities in Virginia with the most Docucare Associate job openings:
$14.75 - $19.50/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 26 days ago
Xerox rating
7.3
Based on 130 frontline employees who took The Breakroom Quiz
105th of 161 rated electronics manufacturers
Job description
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Job Summary:
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
This DCA role works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:
- Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
- Supporting the achievement of productivity improvements
- Contributing to service transformation and business growth and further profitable service revenue
Primary Responsibilities:
- Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Promotes knowledge sharing and acts as a mentor/coach
- Educates and trains client groups on equipment usage and functions.
- Maintains clean and tidy devices and safe work environment
- Logs of all activities including on-site parts inventory and replenishment of consumables
- Ensures SLA is achieved, and customer requirements are met and exceeded
- Commits to maintaining skill set through personal development and training.
Skills and Qualifications:
- Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective.
- Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
- Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
- Identifies problems in straightforward situations and makes sound decisions using standard procedures
- Eager to learn technologies surrounding print production and finishing equipment.
- Must be able to stand for long periods of time, walk, bend, and reach.
It is important that our Docucare Associate does these 4 things well:
- Excelling in customer-facing service delivery role
- Maintaining intermediate knowledge of all Xerox equipment and client IT environment
- Demonstrates a proactive approach to work with initiative and drive
- Exhibits good technical and/or electrical aptitude
Additional Benefits:
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
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About Xerox
Sourced by ZipRecruiter
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Norwalk, CT, US
Year founded
1906