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Accuro Group

Amazon Connect Consultant

Seattle, WA · On-site

AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CI/CD, Docker Data analysis, Data Migration, JSON, LEX Best Regards Sushil Singh| Lead Technical Recruiter Email: sushil ...

Improvado

Middle+ Marketing Data Analyst

OH · Remote

$70K - $110K/yr

Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve ... This role also involves managing data transformations in dbt and working with complex, multi-source ...

Improvado

$70K - $110K/yr

Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve ... This role also involves managing data transformations in dbt and working with complex, multi-source ...

Starfish

Data Analyst/Data Scientist

Huntsville, AL · On-site

Experience with containerization and deployment technologies such as Docker and Kubernetes. * Knowledge of cloud-based data and analytics architectures. * Experience working within Agile software ...

Lazard Ltd

Data Analyst, Quantitative Research

Boston, MA · On-site

$100 - $125/hr

The Advantage Quantitative Equity team is hiring a Data Analyst to take ownership of the quality ... Familiarity with containers and orchestration (e.g., Docker, Kubernetes) and CI/CD practices What ...

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Amazon Connect Consultant

Seattle, WA • On-site

Accuro Group
51 - 200 employees
Learn more about Accuro Groupexternal

Other

Re-posted 29 days ago

Job description

Role: Amazon Connect Consultant

Location: Seattle, WA

Experience: 10+ years

Job description

  • As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution.
  • Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens,
  • CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and maintenance of Amazon Connect.
  • Serve as the technology consultant to determine which services are used and how they connect those services.
  • Must be able to lead the process and develop interconnectivity between services in Amazon Connect.
  • Serve as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON.
  • At least 2 years of enterprise experience building applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly)
  • At least 2 years of enterprise experience with Telephony and VOIP (Voice Over IP)
  • At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC)
  • Modern DevOps tools and techniques including GitHub, CI/CD, and Docker Designs software solutions, algorithms, and cloud architectures needed to satisfy product features and functionality defined by product owner and other stakeholders in a production environment
  • Having 6 to 8 years of total experience At least 3 years of enterprise experience of Amazon Connect platform with Technical Architecture,
  • Design and Development skills Advance understanding of Amazon Connect (Customer, Agent, Admin & Supervisor)
  • Must be able to lead the process and develop interconnectivity between services in Amazon Connect Services including, but not limited to:
  • Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis .
  • Must have Skills Amazon Connect, AWS services, cloud-based contact center solutions,
  • Configuring a virtual contact center, Amazon Kinesis and Amazon EventBridge , AWS CloudFormation and AWS Cloud Development Kit (CDK) ,
  • AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CI/CD, Docker Data analysis, Data Migration, JSON, LEX

Best Regards

Sushil Singh| Lead Technical Recruiter

Email: sushil.s@accurogroup.com

direct: +1-919 364 0997 Ext: 162