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This position provides leadership for the University's Bursar functions, ensuring financial stewardship, revenue integrity, compliance with Commonwealth of Virginia regulations, federal requirements, internal controls, and best practices in higher education financial administration. The Bursar plays a key role in safeguarding university revenues while supporting operational excellence, customer service, and student-centered financial services.

As a Level 2 Virginia public higher education institution, Norfolk State University requires this position to ensure compliance with applicable university policies, Commonwealth Accounting Policies and Procedures (CAPP), Department of Accounts (DOA) regulations, Treasury requirements, audit controls, and applicable financial reporting obligations.

Job Duties:

Bursar Operations Leadership:

• Direct and oversee all Bursar Office operations, including:
• Student billing and tuition assessment
• Cashiering and payment processing
• Student receivables management
• Refund disbursements
• Delinquent account collections
• Payment plans
• Account reconciliation
• Revenue tracking and cash accountability Develop strategic improvements to enhance efficiency, automation, and service delivery.
• Ensure accurate and timely financial processing.

Student Financial Account Administration:

• Oversee maintenance of student financial accounts.
• Ensure accurate tuition, fee, housing, and miscellaneous charge assessments.
• Lead account reconciliation between student accounts and university general ledger systems.
• Oversee billing cycles, refunds, account adjustments, and waivers.
• Manage receivables and aging reports.

Cashiering & Revenue Management:

• Oversee cashiering operations for all university payment collections.
• Ensure secure handling of:
• Cash
• Checks
• Electronic payments
• Credit card transactions
• Online payment systems
• Maintain strong internal controls related to cash handling and deposit management.
• Ensure timely deposits in accordance with Treasury and university standards.
• Reconcile daily revenue activity.

Compliance, Internal Controls & Risk Management:

• Establish and maintain strong internal controls for Bursar operations.
• Ensure compliance with:
• Commonwealth of Virginia CAPP Manual
• Department of Accounts (DOA) regulations
• State Treasury requirements
• PCI-DSS standards
• Federal Title IV regulations
• GASB reporting requirements
• University fiscal policies
• Lead fraud prevention controls and financial risk mitigation.
• Support audit readiness and financial accountability.

Collections & Receivables Oversight:

• Oversee delinquent student account recovery processes.
• Manage internal and external collection activities.
• Ensure compliant receivable write-off and recovery procedures.
• Monitor bad debt trends.
• Recommend collection strategies to improve institutional cash flow.

Systems & Financial Technology Oversight:

• Lead optimization of financial systems supporting Bursar functions.
• Oversee integration and workflow improvements within:
• Colleague Student Finance
• Financial ERP systems
• Payment gateways
• Electronic refund platforms
• Cashiering software
• Improve reporting accuracy, automation, and data integrity.

Leadership & Staff Management:

• Supervise and develop Bursar Office personnel.
• Build a culture of accountability, compliance, and customer service.
• Conduct performance management, coaching, and succession planning.
• Ensure cross-training and operational continuity.

Strategic Financial Collaboration:

• Collaborate with:
• Financial Aid
• Registrar
• Controller's Office
• Budget Office
• Procurement
• Treasury
• Student Affairs
• Information Technology
• External auditors

Salary: 90,000-115,000

Minimum Qualifications:

• Bachelor's degree in: Accounting, Finance, Business Administration, Higher Education Administration, Public Administration or Related field
• Experience
• Minimum 5-7 years progressive experience in: higher education Bursar operations, Student Accounts, Cashiering, Receivables management, Revenue operations.
• Minimum 3 years supervisory/management experience.
• Direct Grants Management Experience
• Experience with Fixed Asset Management including inventory
• Experience managing financial compliance and audit processes.
• Demonstrated ability to manage professional staff and fiscal unit.
• Knowledge of generally accepted accounting principles.
• Ability to interpret GAAP, OMB Uniform Guidance, and Grant and Contract Agreements.
• Ability to work independently, possess effective oral and written communication skills, and lead, instruct, and supervise staff.
• Ability to analyze and interpret financial regulations and prepare financial reports and statements as required by the various reporting agencies.
• Pays attention to detail and is proficient with technology used in the financial operation.
• Ability to interpret federal, state, and local tax laws and regulations
• Ability to effectively communicate orally and in writing

Preferred Qualifications:

• Master's degree. Experience in Virginia Public Higher Education.
• Experience at a Level 2 institution or complex public entity.
• Knowledge of: Banner Student Finance, Cardinal, eVA, Commonwealth financial procedures, Treasury systems, PCI compliance and CPA, CGFM, MBA, or related credential preferred.

Knowledge, Skills, and Abilities:

Strong knowledge of:

• Bursar operations
• Student financial services
• Cash handling controls
• Revenue reconciliation
• Receivables administration
• Higher education accounting
• Internal controls
• Audit readiness
• Fiscal compliance
• Treasury management
• Payment systems
• ERP platforms

Ability to:

• Lead complex financial operations
• Interpret regulations and financial policy
• Improve systems and workflows
• Analyze financial data
• Manage competing priorities
• Lead teams effectively
• Communicate with executives, students, faculty, and external stakeholders
• Exercise sound fiscal judgment and confidentiality
• PERFORMANCE EXPECTATIONS / KEY METRICS
• Success in this role may be measured by:
• Revenue reconciliation accuracy
• Reduction in aged receivables
• Timeliness of deposits
• Audit findings reduction
• Student refund processing efficiency
• Customer service response times
• PCI and compliance adherence
• Billing accuracy
• Process automation improvements
• Staff development outcomes

WORKING CONDITIONS: Office-based environment. Extended computer use. May require occasional evening or peak registration support. Ability to manage multiple deadlines and regulatory priorities.

SPECIAL REQUIREMENTS: Background investigation required. Must comply with all university fiscal and confidentiality requirements. Must maintain high ethical and fiduciary standards. Must be eligible to work in the United States.

Special Instructions:

You will be provided with confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Candidates may show interest by submitting via online, the following:
1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).
Application and/or resume for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or resumes will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or resume. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resume. RMS provides a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name: Office of Human Resources

Phone: 757-823-8160

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathwaysfor Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Contact Pathways