Dmv Nv Jobs (NOW HIRING)

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary This position will be located in our Mesquite DMV Office within the Customer Services Division. Customer Services Representatives working at DMV provide support for driver licensing, ID cards, vehicle registration and titling, occupational licensing, and reinstatement processes, while ensuring compliance with all policies and regulations.

The Incumbent will perform in a trainee capacity and acquire the knowledge, skills and abilities required to perform at the Customer Services Representative 2 level. The appointee will be trained and/or required to carry out the following job duties: assisting customers, reviewing documentation, handling funds, researching policies, calculating fees, maintaining supplies, and supporting office opening and closing procedures. Technicians also process transactions for titles, registrations, and both noncommercial and commercial driver's licenses with accuracy and adherence to NRS/NAC requirements.

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies. Essential Qualifications PER EXECUTIVE ORDER 2026-001, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30, 2026. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/Executive-Orders/ One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education

Job Duties Serve as first line of contact to customers via telephone, online, or in person. Maintain data, records, and accounts. Enter, update, verify, and correct information.

Review forms, ensurecompletion of documents. Collect fees related to transactions. Determine customers' requests, assess document validity, and provide information about programs and services.

Explain and ensure compliance with federal and State laws, regulations, and policies and procedures. Process determination notices. Conduct interviews to elicit and record information.

Gather, research, make determinations, resolve issues, and communicate information. Review and approve applications and licensing requirements. Maintain confidential information.

Reconcile transactions. Administer tests and process transactions. Perform related duties as assigned.

Knowledge, Skills, and Abilities This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Knowledge of: Applicable federal and State laws, regulations, and agency policies and procedures.

Standard business practices; writing letters and reports; preparing informational materials. Skill in: Recordkeeping and interviewing techniques. Identifying fraudulent documents and verifying security features.

Identifying and correcting data discrepancies and omissions. Reviewing and evaluating information from various sources and responding to requests for information. Performing research, information retrieval, and report preparation.

Ability to: Maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds. Respond to and prioritize multiple phone calls and other requests or interruptions. Maintain confidential records.

Evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner. Recruiter Contact Information: Nora Juarez-Serrano - NJuarezSerrano@dmv.nv.gov The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.