Job Summary:
Nisga'a Tek, LLC is committed to high-quality service to those who defend us. The IT Tier 2 Support Technician will serve as a IMO & ISO Representative, providing support and coordination for IT processes and resources within the organization.
Responsibilities:
• Monitors conventional & web applications; assesses knowledge management needs; identifies & obtains required resources; provides oversight, planning coordination w/ Garrison IT requirements; initiates & forwards Requests for Services to the NEC; acts as liaison to the NEC for repair of IT equipment; monitors all common-user C4/IT baseline services; coordinates backup & archive services.
• The person supports the commander/director/chief for coordination service. It includes advice, planning, & coordination of all IM/IT requirements (business & mission) for their organization.
• The IMO representative assists commander/ director/chief in effectively managing the organization’s IM/IT processes & resources that enable the organization’s business & mission processes.
Qualifications:
Required:
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Associate’s degree from an accredited college or university + Substitute w/ 3+ years of experience
• IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE/SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Cert. Mac Tech.
• Experience providing customer support (tier 1 & tier 2 help-desk support). The IMO task is to provide requests for service to DOIM.
• Ensure installed IT products are supported by the vendor for security patches to address publicly known security vulnerabilities.
• Secret Clearance
Company:
Nisga’a Tek is honored to provide services to those who are committed to our national defense, security, and mission. Founded in 2007, the company is headquartered in Chantilly, USA, with a team of 51-200 employees. The company is currently Growth Stage.