District Service Manager Jobs in Springfield, IL

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People| Excellence | Change | Integrity | Co-prosperity

Role & Responsibilities

You will be responsible for meeting/exceeding sales achievement rates for the district and leading a team in a manner that will build team morale and accomplish objectives. You will partner with Regional Manager and 3rd Party Labor teams and address issues on a daily basis such as red flag issues, representative fall out and program issues using solution driven communications. This opportunity will allow you the autonomy to cultivate positive customer relationships and educates sales team and consumers on Samsung product features, functionality, and benefits. You will be accountable for realizing the full potential of the Samsung brand and improving the customer experience in retail stores.

Driving for Results Responsibilities

• Responsible for meeting and exceeding all sales and operational KPIs
• Gathers and communicates market intelligence and insights to corporate partners.
• Analyzes reports and identifies opportunities to increase revenue and market share within assigned district
• Creates sales strategies to maximize Samsung market share within assigned district
• Partners with key internal and external stakeholders to develop sales programs designed to maximize sell-through of Samsung products.
• Manages the execution of National Go-To-Market strategies
• Holds team accountable to ensuring that Samsung products are merchandised flawlessly within retail locations

Skills and Attributes Customer Focus:

• Gains insight into customers’ needs and in turn builds and delivers solutions that meet and exceed customer expectations. Establishes and maintains effective customer relationships: Always putting the customer first

Business Insights:

• Keeps up with current and possible future policies, practices, and trends within the organization, with the competition, and in the marketplace

Directing Others:

• Establishes clear direction for team members through clear written and verbal communication. Sets aggressive yet attainable objectives. Distributes workload appropriately throughout team.

Business Acumen:

• Understands the meaning and implications of Key Performance Indicators: Uses business analysis to generate, evaluate, and act on strategic options and opportunities. Integrates quantitative and qualitative information to draw accurate conclusions

Creative Intelligence Responsibilities

• Provides feedback and recommendations on potential adjustments to sales strategies, tactics, and resources in response to sales trends and competitor activities.
• Influences development of training content and product messaging by sharing consumer and competitive insights with Training team
• Identifies opportunities to optimize work processes, systems, tools and resources for Field Sales team and recommends scalable solutions to Corporate.

Skills and Attributes Business Insights:

• Keeps up with current and possible future policies, practices, and trends within the organization, with the competition, and in the marketplace

Strategic Mindset:

• Creates competitive and breakthrough strategies that show a clear connection between vision and action. Articulates credible pictures and visions of possibilities that create sustainable value. Readily poses future scenarios and anticipates future trends and implications accurately

Situational Adaptability:

• Adapts personal, interpersonal, and leadership behavior with the understanding that different situations may call for different approaches. Picks up on situational cues and adjust in the moment: Observes situational and group dynamics and select best-fit approach

Decision Quality:

• Makes sound decisions even in the absence of complete information and considers all relevant factors. Relies on a mixture of analysis, experience, and judgement when making decisions

Plans and Aligns:

• Breaks down objectives into appropriate initiatives and actions and stages activities with relevant milestones and timelines. Focuses on highest priorities and sets aside less critical tasks

Resourcefulness:

• Orchestrates multiple activities simultaneously to accomplish a goal. Applies knowledge of internal structures, processes, and culture to resourcing efforts

Navigating Organizations Responsibilities

• Builds rapport with retail partners at the District/Director level in order to maximize sell- through of Samsung products
• Partners with Third Party Labor leaders to align on national strategies for training, skillset development, and succession planning
• Ensures alignment on key messaging and priorities with Carrier and National Retail account management teams
• Oversees execution of Net Promotor Score action planning process

Skills and Attributes Organizational Savvy:

• Anticipates landmines, plans approach accordingly, and is sensitive to how people and organizations function. Deals comfortably with organizational politics and knows who has power, respect, and influence. Influences up, down and across, the organization impacting business results by driving behavioral change

Balancing Stakeholders:

• Understands internal and external stakeholder requirements, expectations, and needs. Takes a proactive approach to shape and influence stakeholder expectations and can serve as a liaison between different stakeholder groups

Value Differences:

• Seeks to understand different perspectives/cultures and contributes to a work climate where differences are valued and supported

Executive Presence:

• Communicates with more senior leadership without undue tension and nervousness. Understands how senior leadership thinks and works and can determine the best way to get things done with them by talking their language and responding to their needs.

Building the Best Teams & Inspiring Others Responsibilities

• Recruits, hires, develops, and retain top Market Manager talent for District
• Trains, supervises, and provides guidance to each Market Manager and Field Sales Manager in District.
• Regularly conducts store visits to encourage, train, and motivate Market Managers, Field Sales Managers, and Samsung Experience Consultants.
• Oversees hiring process of Field Sales Managers and Samsung Experience Consultants in partnership with 3PL recruiting team.
• Partners with 3PL Human Resources team on all performance management concerns related to 3PL labor force.
• Monitors staffing levels within assigned Markets.
• Audits in-store sales rep schedules to ensure labor budget is spent according to budget and business needs.
• Develops effective succession plans that lead to internal promotions with minimal time to backfill
• Conducts performance appraisals and recommends salary changes for direct reports.

Skills and Attributes Building Effective Teams:

• Optimizes diverse talent, attracts top talent, develops talent, and values differences. Develops others through coaching, feedback, exposure, and stretch assignments. Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Creates a feeling of belonging and strong team morale: Shares wins and reward team efforts. Fosters open dialog and collaboration

Building/ Instill Trust:

• Shows consistency between words and actions: Is seen as direct and truthful. Follows through on commitments and keeps confidences

Leadership Agility:

• Develops a culture that promotes teamwork, participation, and empowerment. Proactively engages with diverse stakeholders to improve quality of decisions. Adept at accommodating assertive and accommodating styles as needed in particular situations

Collaboration:

• Works cooperatively with others across the organization to achieve shared objectives. Able to delegate and provide clear guidance on expectations. Credits others for contributions and accomplishments

Motivate and Inspire:

• Understands team, what motivates each member, and is able to find a combination of intrinsic and extrinsic motivators

Lead Change:

• Pulls together the right group of individuals with the right characteristics and sufficient power to drive change effort. Constructively resolves situations that do not have a clear solution or outcome. Creates compelling vision, establish/gain buy in, empower action by removing barriers, create short term wins

Minimum Qualifications

• High School Diploma or equivalent with 6-8 years of directly related experience, Prefer Bachelor Degree
• Prior experience in sales generation and marketing methodologies
• Demonstrated experience meeting and exceeding sales quotas
• Prior experience managing a team
• Excellent interpersonal skills
• Ability to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials
• Experience with Microsoft Standard Office Suite and extensive use of presentation software

Preferred Qualifications:

• Bachelor's Degree preferred and 6+ years of directly related experience
• Prior experience in the telecommunications industry preferred

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 6 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• and many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.