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Dispatcher Positions Jobs in Springfield, MA (NOW HIRING)

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

In this first-shift position, the responsible person will communicate with the customer to ... Maintains dispatching board to ensure maximum efficient capacity of technicians. * Manage on-call ...

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Dispatcher Positions information

See Springfield, MA salary details

$11

$21

$33

How much do dispatcher positions jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for dispatcher positions in Springfield, MA is $21.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.70 per hour, depending on experience, location, and employer.

What is the difference between Dispatcher Positions vs Truck Driver?

AspectDispatcher PositionsTruck Driver
Required CredentialsHigh school diploma, sometimes CDL or related certificationsCommercial Driver's License (CDL)
Work EnvironmentOffice setting, coordinating routes and schedulesDriving trucks, on the road
Employer & Industry UsageLogistics, transportation companies, delivery servicesTrucking companies, freight carriers
Common Search & ComparisonYesYes

Dispatcher positions primarily involve coordinating and scheduling transportation, often requiring office-based work and certifications like a CDL. Truck drivers focus on operating vehicles and delivering goods. Both roles are essential in the transportation industry but differ in responsibilities, work environment, and credentials.

What is a dispatcher position?

Dispatcher positions involve coordinating and managing the flow of information and resources, typically in fields like transportation, emergency services, or logistics. Dispatchers are responsible for receiving and transmitting messages, tracking vehicles or personnel, and ensuring that the right resources are sent to the correct locations efficiently and safely. They use communication systems such as radios, phones, and computer software to communicate instructions and updates. Dispatchers play a crucial role in maintaining smooth operations and quick responses, especially in time-sensitive situations.

What are the key skills and qualifications needed to thrive as a dispatcher?

To thrive as a Dispatcher, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and GPS tracking tools is commonly required. Excellent communication, problem-solving, and stress management abilities help you excel in fast-paced environments. These competencies ensure efficient coordination, quick response times, and reliable service delivery in critical situations.

What are some common challenges faced by dispatchers, and how can applicants prepare to handle them effectively?

Dispatchers often deal with high-pressure situations, such as coordinating emergency responses or managing multiple calls simultaneously. Common challenges include quickly prioritizing tasks, communicating clearly under stress, and maintaining accuracy when relaying critical information. Applicants can prepare by developing strong multitasking and organizational skills, familiarizing themselves with relevant software, and practicing calm, clear communication. Being adaptable and able to handle unexpected changes is also essential in this role.
What cities near Springfield, MA are hiring for Dispatcher Positions jobs? Cities near Springfield, MA with the most Dispatcher Positions job openings:
Dispatcher Positions jobs near you
Infographic showing various Dispatcher Positions job openings in Springfield, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,662 per year, or $22 per hour.

HVAC Dispatcher

Lane Valente Industries

South Windsor, CT • On-site

$18 - $24/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Job description

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.
CURRENT OPPORTUNITY: HVAC DISPATCHER
JOB TYPE: Full-time
JOB RESPONSIBILITIES:
In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
  • Primary responsibility is customer service.
  • Communicates with customers to determine their needs.
  • Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
  • Receives check-in call from the service technicians and informs workers of the next job to respond to.
  • Supports service technicians.
  • Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
  • Maintains dispatching board to ensure maximum efficient capacity of technicians.
  • Manage on-call schedule and notify technicians of their assigned weeks.
  • Notify answering service of the schedule and numbers to call in case of emergency.
  • Know and understand service work order module and service contract.
  • Active in all facets of dispatch.
  • Various reporting responsibilities as needed.

JOB REQUIREMENTS:
Requirements needed in order to be considered for this position:
  • Requires a high school diploma...additional education a plus.
  • Previous dispatching/customer service experience.
  • Experience and utilizing judgment to plan and accomplish goals.
  • Follow up and follow through with technicians and customers to help maintain good customer relationships.
  • Ideal candidates will have the following customer service-related skills:
    • A professional and courteous telephone manner.
    • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
    • Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:
  • Medical Insurance
  • Dental Insurance
  • Paid Vacations
  • 401(k) retirement plan with generous company match

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