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Dispatcher Operations Center Jobs (NOW HIRING)

Saint Luke's Hospital System

$17.25 - $21.25/hr

Saint Luke's Hospital in Kansas City, MO is seeking a Security Operations Center Coordinator to ... Monitors security cameras, answer phones, dispatch security officers via two-way radio * Complete ...

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How much do dispatcher operations center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatcher operations center in the United States is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Dispatcher Operations Center vs Dispatcher?

AspectDispatcher Operations CenterDispatcher
CredentialsTypically requires a high school diploma or equivalent; certifications like CDL or logistics training are commonUsually requires a high school diploma; certifications vary by industry
Work EnvironmentCentralized control room or operations center, often 24/7 shiftsField or office-based, coordinating with drivers or field personnel
Industry UsageUsed in transportation, logistics, emergency services, and fleet managementCommon in transportation, delivery services, emergency response, and service industries

The Dispatcher Operations Center typically refers to a centralized hub managing multiple dispatchers and operations, often with advanced communication systems. A Dispatcher usually refers to an individual worker responsible for coordinating deliveries or services. While both roles involve communication and coordination, the Operations Center is a broader, team-based environment, whereas a Dispatcher is an individual role within that environment.

Is a dispatcher a high stress job?

A dispatcher in an operations center often works in a fast-paced environment requiring quick decision-making and multitasking, which can contribute to high stress levels. The job involves coordinating responses, managing emergencies, and maintaining communication, making stress management and strong organizational skills important. However, stress levels can vary based on the industry, workload, and individual resilience.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher generally requires good communication skills, the ability to multitask, and familiarity with dispatch software or radio systems. Entry-level positions may be accessible with a high school diploma, but some employers prefer candidates with previous experience or relevant certifications. The hiring process can vary depending on the industry and company, but demonstrating reliability and problem-solving skills is important.

What is a dispatcher operations center?

A dispatcher operations center is a facility where dispatchers coordinate and manage the deployment of personnel, vehicles, or equipment for various industries such as transportation, emergency services, or logistics. It involves monitoring communication systems, using dispatch software, and ensuring timely response to service requests or emergencies. Strong organizational skills and knowledge of communication tools are essential for this role.

What cities are hiring for Dispatcher Operations Center jobs?

Cities with the most Dispatcher Operations Center job openings:

What are popular job titles related to Dispatcher Operations Center jobs?

For Dispatcher Operations Center jobs, the most frequently searched job titles are:

Public Safety Dispatcher - Emergency Operations Center - Night

York, PA • On-site

WellSpan Health
Hospitality Services • 10K+ employees
Learn more about WellSpan Healthexternal

Full-time

Re-posted 21 days ago

WellSpan Health rating

7.6

Company rating: 7.6 out of 10

Based on 307 frontline employees who took The Breakroom Quiz

Job description


General Summary
Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.
Responsibilities
Duties and Responsibilities
Essential Functions:
  • Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
  • Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
  • Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
  • Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
  • Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
  • Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
  • Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
  • Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
  • Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
  • Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
  • Adheres to privacy and confidentiality standards when handling sensitive information.
  • Follows all written standard operating procedures and immediately reports deviations to the Supervisor.

Common Expectations:
  • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Participates in projects, details, or assignments as assigned by the Vice President of Public Safety.

Required for All Jobs:
  • Performs other related duties as identified.
  • WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
  • WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Frequently
  • Reaching - Rarely
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Occasionally
  • Eye/Hand/Foot Coordination - Occasionally

Working Environment:
  • Occupational Hazards - Occasionally

Travel Requirements:
  • Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.

Qualifications
Qualifications
Minimum Education:
  • High School Diploma or GED Required

Work Experience:
  • 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred

Licenses:
  • Heartsaver CPR/AED within 90 days Required

Courses and Training:
  • FEMA IS-100 within 90 days Required

Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills.
  • Basic computer skills and Microsoft applications (Excel and Word).
  • Excellent interpersonal/communications skills.
  • Transcription skills.

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