ZipRecruiter

Log In

1

Dispatch Supervisor Jobs in Milwaukee, WI (NOW HIRING)

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

Work effectively with dispatchers, EMTs, paramedics, and supervisors to ensure efficient communication and dispatching of ambulances. Qualifications: * Emergency Medical Dispatch (EMD) certification ...

Carepool

Dispatcher

Pewaukee, WI · On-site

Quickly learning our process of phone call support mixed with dispatch software * Speaking with supervisors or customers to resolve problems, requests for services or equipment * Preparing daily work ...

City of Waukesha

Dispatcher

Waukesha, WI · On-site

$56K - $67K/yr

Enters information in to the Computer Aided Dispatch (CAD) Computer system. Utilizes Phoenix ... Performs weekly tests of outdoor sirens and reports status of tests to supervisor. Monitors the ...

City of Waukesha, WI

Dispatcher

Waukesha, WI · On-site

$56K - $67K/yr

Enters information in to the Computer Aided Dispatch (CAD) Computer system. * Utilizes Phoenix ... Performs weekly tests of outdoor sirens and reports status of tests to supervisor. * Monitors the ...

mcts

GARAGE SHIFT SUPERVISOR

Milwaukee, WI

Works collaboratively with Operations, Dispatch, and other departments to ensure timely response to ... Supervises daily maintenance operations to ensure buses are safe, reliable, and available for ...

next page

Showing results 1-20

All JobsDispatch Supervisor JobsDispatch Supervisor Jobs in Milwaukee, WI

Dispatch Supervisor information

See Milwaukee, WI salary details

$29.6K

$62K

$102K

How much do dispatch supervisor jobs pay per year?

As of Sep 7, 2026, the average yearly pay for dispatch supervisor in Milwaukee, WI is $61,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,400.00 per year, depending on experience, location, and employer.

What is a dispatch supervisor?

Dispatch Supervisors are professionals responsible for overseeing and coordinating the activities of dispatchers who manage the scheduling and routing of vehicles, personnel, or shipments. They ensure that operations run smoothly, efficiently, and safely while maintaining effective communication between drivers, clients, and management. Dispatch Supervisors also handle any issues that arise during transport or delivery, monitor performance, and enforce company policies and procedures. Their work is essential in industries such as transportation, logistics, emergency services, and delivery operations.

What are the key skills and qualifications needed to thrive as a dispatch supervisor?

To thrive as a Dispatch Supervisor, you need strong organizational skills, experience in logistics or transportation, and often a background in supervisory roles or a related degree. Familiarity with dispatch management software, GPS tracking systems, and knowledge of regulatory compliance are typically required. Excellent communication, problem-solving, and leadership abilities help manage teams effectively and resolve issues as they arise. These skills ensure efficient operations, timely deliveries, and high team performance in a demanding environment.

What are some common challenges faced by dispatch supervisors and how are they typically addressed?

Dispatch Supervisors often face challenges related to managing high volumes of urgent requests, coordinating schedules, and handling unexpected changes such as vehicle breakdowns or staffing shortages. Effective communication, strong organizational skills, and the ability to make quick decisions under pressure are essential for overcoming these obstacles. Many organizations provide supervisors with advanced dispatch software and ongoing training to streamline operations and promote teamwork, ensuring the dispatch process remains efficient and responsive.

What is the difference between Dispatch Supervisor vs Dispatch Coordinator?

AspectDispatch SupervisorDispatch Coordinator
Required CredentialsHigh school diploma; experience in logistics or transportationHigh school diploma; experience in customer service or logistics
Work EnvironmentSupervises dispatch teams, manages operationsCoordinates dispatch activities, communicates with drivers and clients
Employer & Industry UsageLogistics, transportation, delivery servicesTransportation, courier services, freight companies

Dispatch Supervisors oversee dispatch teams and manage overall operations, requiring leadership skills and experience in logistics. Dispatch Coordinators focus on coordinating daily dispatch activities and communication, often with less supervisory responsibility. Both roles are essential in transportation industries but differ mainly in scope and level of responsibility.

How much does a dispatch supervisor earn?

A dispatch supervisor typically earns between $45,000 and $75,000 annually, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong organizational and communication skills.

What are the most commonly searched types of Dispatch Supervisor jobs in Milwaukee, WI?

The most popular types of Dispatch Supervisor jobs in Milwaukee, WI are:

What are popular job titles related to Dispatch Supervisor jobs in Milwaukee, WI?

For Dispatch Supervisor jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Dispatch Supervisor jobs in Milwaukee, WI look for?

The top searched job categories for Dispatch Supervisor jobs in Milwaukee, WI are:

Dispatch Supervisor jobs near you
Infographic showing various Dispatch Supervisor job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $61,960 per year, or $29.8 per hour.

Dispatch Operations Supervisor

Midwest Heating and Cooling

Mukwonago, WI • On-site

Full-time

Posted 6 days ago

Key responsibilities

  • Oversee daily dispatching for Residential and Commercial Service and ensure technicians are matched appropriately to jobs.

  • Ensure service technicians are properly debriefed, jobs are documented, and follow-up or sales opportunities are identified.

  • Monitor and improve customer communication throughout the service process and address delays or issues proactively.

Job description

Dispatch Operations Supervisor Position Summary

The Dispatch Operations Supervisor is responsible for overseeing the daily dispatch and service experience for both Residential and Commercial Service.

The primary responsibility of this position is to ensure the right technician is sent to the right job at the right time, while maintaining a high level of communication with technicians and customers throughout the day.

This position will also own the continued improvement and implementation of the technology and processes used to manage service operations. The goal is not simply to operate the tools we have, but to continually find ways to use them better to improve efficiency, technician productivity, revenue opportunities, and the customer experience.

Key ResponsibilitiesDispatch Oversight
  • Oversee daily dispatching for Residential and Commercial Service.
  • Ensure technicians are matched appropriately to jobs based on skill set, experience, location, job type, equipment, opportunity, and availability by utilizing Dispatch Pro.
  • Monitor the service board throughout the day and make adjustments as conditions change.
  • Ensure available technician capacity is utilized effectively.
  • Identify scheduling or dispatch problems before they negatively impact technicians or customers.
  • Hold the dispatch process accountable to established company expectations and procedures.
Technician Debriefing
  • Ensure service technicians are properly debriefed following calls.
  • Verify jobs are complete and properly documented before technicians move on.
  • Identify additional work, sales opportunities, follow-up needs, or customer concerns during debriefing.
  • Help ensure technicians are prepared and properly positioned for their next call.
Customer Experience
  • Monitor the customer experience throughout the service process.
  • Ensure customers receive appropriate appointment confirmations, technician notifications, and arrival information.
  • Proactively communicate with customers when technicians are running ahead of or behind schedule.
  • Identify service delays or issues and address them before they become customer complaints.
  • Ensure customers receive consistent communication from booking through completion of the service call.
Technology & Process Optimization

Own the operational use and continued improvement of the tools used to manage Service, including but not limited to:

  • ServiceTitan Dispatch Pro
  • ServiceTitan Field Pro
  • ServiceTitan Scheduling Pro
  • Other ServiceTitan tools and automations
  • Avoca
  • Chiirp
  • AI and automation tools adopted by Midwest

This position will be expected to:

  • Understand how each platform works and how it should be used within Midwest's operation.
  • Identify features or capabilities that Midwest is not fully utilizing.
  • Implement new workflows, automations, and processes that improve efficiency.
  • Monitor whether technology and automated decisions are producing the intended results.
  • Identify problems with configurations, workflows, job types, technician settings, or processes that may negatively affect results.
  • Work with managers and vendors to improve system configuration and utilization.
  • Continually look for opportunities to eliminate unnecessary manual work.
  • Test new processes and measure whether they actually improve results before making them standard practice.
Continuous Improvement
  • Regularly review dispatch, scheduling, debriefing, and customer communication processes.
  • Identify bottlenecks, repetitive tasks, and opportunities for automation.
  • Develop and implement improvements to service workflows.
  • Track the results of process changes and adjust when necessary.
  • Help create standardized processes that allow Midwest to operate more efficiently as the company grows.
  • Serve as the internal point person for improving the tools and technology used within Service Operations.
Key Measures of Success

Success in this role should ultimately be measured by improvements in areas such as:

  • Technician utilization
  • Proper technician-to-job matching
  • Service capacity utilization
  • Customer communication
  • On-time arrival performance
  • Technician productivity
  • Lead and opportunity generation
  • Debrief compliance
  • Customer satisfaction
  • Reduction in manual dispatching and administrative work
  • Utilization and effectiveness of ServiceTitan Pro products and other technology
  • Continued improvement of Service operational processes
What We Are Looking For

The right person for this position should:

  • Be highly organized and comfortable managing a constantly changing service board.
  • Be able to make decisions quickly without losing attention to detail.
  • Understand both the technician and customer side of the service experience.
  • Be comfortable holding people accountable.
  • Be naturally curious about technology and automation.
  • Enjoy figuring out how systems work and how they can work better.
  • Be willing to challenge existing processes when there is a better way.
  • Be able to learn new software quickly.
  • Think beyond today's workload and continually look for ways to improve how Midwest operates.
Overall Purpose of the Role

This position owns the connection between people, process, and technology within Service Operations.

The expectation is not simply to keep the dispatch board moving. The expectation is to continually improve how Midwest schedules, dispatches, communicates with customers, debriefs technicians, and utilizes technology so that our service operation becomes more efficient, more consistent, and easier to scale.

Powered by JazzHR

lZiRtItyTd