ZipRecruiter

Log In

1

Dispatch Operator Jobs in Massachusetts (NOW HIRING)

Town of Oxford

Part Time Dispatcher

Oxford, MA · On-site

$26.52/hr

Dispatch personnel will receive information, alerts, and requests from a variety of sources in the ... They must follow the rules, regulations, and operating procedures of the Communications Center.

Empire Auto Parts

PT Dispatcher

Taunton, MA · On-site

... multi-shop operators, and dealer-operated body shops across more than 25 states throughout the ... Proficiency with dispatch or route management software (e.g., Samsara, Verizon Connect ...

Keolis Transit America

Dispatcher NRTA

Nantucket, MA · On-site

$30.35/hr

At least 2 years' radio and/or window dispatch experience in a fast-paced environment * Transit ... Assign operators in the event of operator absences, increased service volumes in order to minimize ...

Transdev

Dispatcher

Roxbury, MA

$31.70/hr

... operator emergency situations & escalated calls. * Manage department reports and other communication tools. * Support employees and drivers with internal and external requests. * Assist Dispatch ...

Transdev

Dispatcher

Roxbury, MA · On-site

$31.70/hr

... operator emergency situations & escalated calls. * Manage department reports and other communication tools. * Support employees and drivers with internal and external requests. * Assist Dispatch ...

CATALDO AMBULANCE SERVICE

Dispatcher - EMS

Malden, MA · On-site

$25 - $32/hr

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator ... Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ...

Keolis North America, Inc.

Dispatcher NRTA

Nantucket, MA · On-site

$30.35/hr

At least 2 years' radio and/or window dispatch experience in a fast-paced environment * Transit ... Assign operators in the event of operator absences, increased service volumes in order to minimize ...

Constellis

Security Operations Center Operator

Boston, MA · On-site

$28/hr

The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather ... Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of ...

previous pagenext page

Showing results 21-40

All JobsDispatch Operator JobsDispatch Operator Jobs in Massachusetts

Dispatch Operator information

See Massachusetts salary details

$13

$20

$28

How much do dispatch operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for dispatch operator in Massachusetts is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.37 per hour, depending on experience, location, and employer.

What does a dispatch operator do?

A Dispatch Operator is responsible for coordinating and managing the movement of vehicles, personnel, or goods for an organization. They communicate with drivers or field staff, assign tasks or routes, and respond to emergencies or changes in plans. Dispatch Operators use specialized software and communication systems to monitor activities and ensure efficient, safe, and timely operations. Their role is critical in industries like transportation, emergency services, and logistics.

What are the key skills and qualifications needed to thrive as a dispatch operator?

To thrive as a Dispatch Operator, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is typically required. Excellent communication, problem-solving, and stress management are essential soft skills for effectively coordinating with teams and handling emergencies. These skills ensure timely and accurate information flow, enabling efficient operations and safety in fast-paced environments.

What are some common challenges dispatch operators face when coordinating with field teams?

Dispatch Operators often encounter challenges such as managing multiple requests simultaneously, prioritizing urgent situations, and maintaining clear communication with field personnel. They must adapt quickly to changes in schedules, unexpected incidents, or resource shortages while ensuring accurate and timely information is relayed. Effective Dispatch Operators utilize strong organizational and problem-solving skills to resolve conflicts and keep operations running smoothly, often collaborating closely with team leads and drivers to address real-time issues.

What is the difference between Dispatch Operator vs Warehouse Associate?

AspectDispatch OperatorWarehouse Associate
CredentialsHigh school diploma, sometimes certifications in logistics or safetyHigh school diploma or equivalent, no specific certifications required
Work EnvironmentLogistics centers, transportation hubs, dispatch officesWarehouses, distribution centers, storage facilities
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, manufacturing, distribution companies
Common Search & ComparisonOften compared for roles in logistics and transportationCompared for warehouse and inventory roles

The Dispatch Operator primarily manages communication and coordination for transportation and delivery, often working in dispatch offices. Warehouse Associates focus on handling inventory, stocking, and order fulfillment within warehouse settings. While both roles are essential in logistics, Dispatch Operators concentrate on routing and scheduling, whereas Warehouse Associates handle physical goods. Understanding these differences helps job seekers find the right role in the logistics industry.

Is it hard to be hired as a dispatch operator?

Getting hired as a dispatch operator can vary depending on the employer and location, but generally requires good communication skills, the ability to multitask, and familiarity with dispatch software or radio systems. Some positions may also require a high school diploma or equivalent and background checks. Competition can be moderate, and relevant experience or certifications can improve chances of employment.

Is it worth it to become a dispatch operator?

A dispatch operator manages communication and coordination for transportation or logistics companies, often working in a fast-paced environment. The role can offer steady employment, opportunities for advancement, and requires skills in communication, organization, and sometimes familiarity with dispatch software. Compensation varies by industry and location but generally provides a reliable income with potential for overtime or shift work.

What cities in Massachusetts are hiring for Dispatch Operator jobs?

Cities in Massachusetts with the most Dispatch Operator job openings:

Dispatch Operator jobs near you
Infographic showing various Dispatch Operator job openings in Massachusetts as of August 2026, with employment types broken down into 41% Full Time, 54% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,718 per year, or $20.1 per hour.

Dispatch & Billing Coordinator

Peabody, MA • On-site

Mr. Handyman of South Essex County
Construction • 1 - 10 employees
Learn more about Mr. Handyman of South Essex Countyexternal

$20 - $23/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Dispatch & Billing Coordinator

Are you organized, detail-oriented, and great with people? Do you enjoy a fast-paced environment where priorities can change quickly?

Mr. Handyman of South Essex County is growing, and we’re looking for a Dispatch & Billing Coordinator to help keep our daily operations running smoothly.

This position is the hub between our customers, Service Professionals, and office team. You’ll coordinate daily schedules, monitor jobs, handle billing, and communicate with customers to make sure every job stays on track.

This is a busy, fast-paced position where priorities can change quickly. We’re looking for someone who enjoys staying busy, can shift gears and reprioritize on the fly, and maintains accuracy and professionalism when the pace picks up.

What You’ll Do

  • Dispatch & Scheduling: Coordinate and monitor daily schedules for our Service Professionals, adjust schedules as needed, and keep jobs moving efficiently.
  • Customer Communication: Handle incoming and outgoing calls and communicate with customers throughout the scheduling and service process.
  • Job Coordination: Stay in communication with Service Professionals to monitor job progress, timing, and completion.
  • Billing: Review completed work, verify job details, prepare and process invoices, and handle customer payments.
  • Problem Solving: Address scheduling changes, customer concerns, and unexpected issues quickly and professionally.
  • Customer Experience: Provide the friendly, dependable service our customers have come to expect from Mr. Handyman.

What We’re Looking For

The right person is:

  • Highly organized and detail-oriented
  • Comfortable working with numbers and billing
  • A strong communicator in person and on the phone
  • Able to multitask and manage changing priorities
  • Calm and professional under pressure
  • A problem solver who takes initiative
  • Comfortable working independently with minimal supervision
  • Computer savvy and comfortable learning new software

Job Requirements

  • Full-time, in-office position in Peabody, MA
  • Monday: 7:30 AM–4:00 PM
  • Tuesday–Friday: 8:00 AM–4:30 PM
  • Reliable transportation to our Peabody office
  • Strong written and verbal communication skills
  • Comfortable with Microsoft Office, including Excel

Preferred, but not required: Experience with scheduling, dispatching, billing, ServiceTitan, or similar software.

Pay & Benefits

$20–$23 per hour, based on experience and qualifications.

We offer:

  • Medical and dental insurance
  • Retirement plan
  • Paid vacation and sick time
  • 7 paid holidays after 90 days
  • Company-branded apparel
  • Optional employee-paid Aflac benefits
  • A supportive, professional work environment

Ready to Join Our Team?

We are actively interviewing and would love to meet you!

If you’re organized, dependable, comfortable juggling multiple priorities, and looking for a position where you can make a real difference every day, apply today.

This position is offered by the independently owned and operated Mr. Handyman franchise. The franchise owner is the sole employer and is responsible for all employment decisions, including wages, benefits, and working conditions. This job description describes the general nature and level of work expected and is not intended to be an exhaustive list of all duties and responsibilities.


Apply