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Dispatch Operator Jobs in Massachusetts (NOW HIRING)

CATALDO AMBULANCE SERVICE

Dispatcher - EMS

Malden, MA · On-site

$25 - $32/hr

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator ... Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ...

New

Constellis

Security Operations Center Operator

Boston, MA · On-site

$28/hr

The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather ... Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of ...

Merrimack College

On-Call Dispatcher

North Andover, MA · On-site

$25.04 - $30.72/hr

The Merrimack College Police Department seek an On-Call Dispatcher to provide clerical and technical support to the department by monitoring and operating various radio frequencies, dispatching ...

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Showing results 21-40

All JobsDispatch Operator JobsDispatch Operator Jobs in Massachusetts

Dispatch Operator information

See Massachusetts salary details

$13

$20

$28

How much do dispatch operator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dispatch operator in Massachusetts is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.37 per hour, depending on experience, location, and employer.

What does a dispatch operator do?

A Dispatch Operator is responsible for coordinating and managing the movement of vehicles, personnel, or goods for an organization. They communicate with drivers or field staff, assign tasks or routes, and respond to emergencies or changes in plans. Dispatch Operators use specialized software and communication systems to monitor activities and ensure efficient, safe, and timely operations. Their role is critical in industries like transportation, emergency services, and logistics.

What are the key skills and qualifications needed to thrive as a dispatch operator?

To thrive as a Dispatch Operator, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is typically required. Excellent communication, problem-solving, and stress management are essential soft skills for effectively coordinating with teams and handling emergencies. These skills ensure timely and accurate information flow, enabling efficient operations and safety in fast-paced environments.

What are some common challenges dispatch operators face when coordinating with field teams?

Dispatch Operators often encounter challenges such as managing multiple requests simultaneously, prioritizing urgent situations, and maintaining clear communication with field personnel. They must adapt quickly to changes in schedules, unexpected incidents, or resource shortages while ensuring accurate and timely information is relayed. Effective Dispatch Operators utilize strong organizational and problem-solving skills to resolve conflicts and keep operations running smoothly, often collaborating closely with team leads and drivers to address real-time issues.

What is the difference between Dispatch Operator vs Warehouse Associate?

AspectDispatch OperatorWarehouse Associate
CredentialsHigh school diploma, sometimes certifications in logistics or safetyHigh school diploma or equivalent, no specific certifications required
Work EnvironmentLogistics centers, transportation hubs, dispatch officesWarehouses, distribution centers, storage facilities
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, manufacturing, distribution companies
Common Search & ComparisonOften compared for roles in logistics and transportationCompared for warehouse and inventory roles

The Dispatch Operator primarily manages communication and coordination for transportation and delivery, often working in dispatch offices. Warehouse Associates focus on handling inventory, stocking, and order fulfillment within warehouse settings. While both roles are essential in logistics, Dispatch Operators concentrate on routing and scheduling, whereas Warehouse Associates handle physical goods. Understanding these differences helps job seekers find the right role in the logistics industry.

How much does a dispatch operator earn?

The average salary for a dispatch operator typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Some roles may offer additional benefits such as shift differentials or overtime pay, especially in 24/7 operations like transportation or emergency services.

Is it hard to get hired as a dispatch operator?

Getting hired as a dispatch operator can vary depending on the industry and location, but generally requires good communication skills, familiarity with dispatch software, and sometimes a relevant certification or experience. Entry-level positions may be easier to obtain, while more advanced roles may require additional training or experience. Employers often look for reliability and the ability to handle stressful situations efficiently.

What cities in Massachusetts are hiring for Dispatch Operator jobs?

Cities in Massachusetts with the most Dispatch Operator job openings:

Dispatch Operator jobs near you
Infographic showing various Dispatch Operator job openings in Massachusetts as of August 2026, with employment types broken down into 53% Full Time, 45% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,718 per year, or $20.1 per hour.

Dispatch Receptionist/Accounting Clerk

IICRC

Lawrence, MA • On-site

$22/hr

Other

Re-posted 11 days ago

Job description

Join Our Franchise as a Dispatch Receptionist/Accounting Clerk

Do you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Dispatch Receptionist/Accounting Clerk. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities
  • Provide excellent customer service
  • Receive general phone calls and greet visitors
  • Receive and dispatch lead calls and job referrals
  • Perform detailed and accurate data entry, including analyzing dispatch reports
  • Maintain accurate records in QuickBooks
  • Create financial reports and perform analysis
  • Maintain tax, insurance, and compliance requirements
  • Maintain vendors, resources, and subcontractors
  • Complete accounts payable activities
  • Complete accounts receivable activities
  • Perform general administration duties
  • Assist other departments, as needed
Qualifications
  • 2+ year(s) of administrative or office-related experience and business experience
  • Working knowledge of current business software technologies is required
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Customer service experience, quality assurance, and scheduling a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Minimum of HSD/GED, Associate's/Bachelor's degree preferred
  • Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. Compensation: $22.00 per hour

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