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Dispatch Operator Jobs in Massachusetts (NOW HIRING)

Cowan Systems

Dispatch Manager

Uxbridge, MA · On-site

Today, Cowan's state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating ... The Dispatch Manager is responsible for the successful execution of customer freight delivery and ...

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Dispatch Operator information

See Massachusetts salary details

$13

$20

$28

How much do dispatch operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for dispatch operator in Massachusetts is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.37 per hour, depending on experience, location, and employer.

What are some common challenges Dispatch Operators face when coordinating with field teams?

Dispatch Operators often encounter challenges such as managing multiple requests simultaneously, prioritizing urgent situations, and maintaining clear communication with field personnel. They must adapt quickly to changes in schedules, unexpected incidents, or resource shortages while ensuring accurate and timely information is relayed. Effective Dispatch Operators utilize strong organizational and problem-solving skills to resolve conflicts and keep operations running smoothly, often collaborating closely with team leads and drivers to address real-time issues.

What does a Dispatch Operator do?

A Dispatch Operator is responsible for coordinating and managing the movement of vehicles, personnel, or goods for an organization. They communicate with drivers or field staff, assign tasks or routes, and respond to emergencies or changes in plans. Dispatch Operators use specialized software and communication systems to monitor activities and ensure efficient, safe, and timely operations. Their role is critical in industries like transportation, emergency services, and logistics.

What is the highest paid dispatcher?

The highest paid dispatchers are often experienced professionals in specialized industries such as airline, emergency services, or freight transportation, with salaries reaching over $70,000 annually. Factors influencing pay include industry, location, certifications, and years of experience, with some top earners working in large companies or in roles requiring advanced skills and certifications. Generally, dispatchers with advanced training and in high-demand sectors tend to earn the highest salaries.

What is the difference between Dispatch Operator vs Warehouse Associate?

AspectDispatch OperatorWarehouse Associate
CredentialsHigh school diploma, sometimes certifications in logistics or safetyHigh school diploma or equivalent, no specific certifications required
Work EnvironmentLogistics centers, transportation hubs, dispatch officesWarehouses, distribution centers, storage facilities
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, manufacturing, distribution companies
Common Search & ComparisonOften compared for roles in logistics and transportationCompared for warehouse and inventory roles

The Dispatch Operator primarily manages communication and coordination for transportation and delivery, often working in dispatch offices. Warehouse Associates focus on handling inventory, stocking, and order fulfillment within warehouse settings. While both roles are essential in logistics, Dispatch Operators concentrate on routing and scheduling, whereas Warehouse Associates handle physical goods. Understanding these differences helps job seekers find the right role in the logistics industry.

What is a dispatch operator?

A dispatch operator is responsible for coordinating the movement of vehicles, equipment, or personnel by receiving and relaying information via radio, phone, or computer systems. They often work in transportation, logistics, or emergency services, ensuring timely and efficient operations. Strong communication skills and familiarity with dispatch software are typically required for the role.

What are the key skills and qualifications needed to thrive as a Dispatch Operator, and why are they important?

To thrive as a Dispatch Operator, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is typically required. Excellent communication, problem-solving, and stress management are essential soft skills for effectively coordinating with teams and handling emergencies. These skills ensure timely and accurate information flow, enabling efficient operations and safety in fast-paced environments.

How much does a dispatcher earn?

The average salary for a dispatcher varies by industry and experience but typically ranges from $35,000 to $55,000 per year. Experienced dispatchers, especially those with specialized skills or certifications, can earn higher salaries, and some may receive shift differentials or overtime pay depending on the work environment.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, familiarity with dispatch software, and sometimes a relevant certification or experience. Entry-level positions are often available, but competition can be moderate to high depending on the region and employer requirements.
What cities in Massachusetts are hiring for Dispatch Operator jobs? Cities in Massachusetts with the most Dispatch Operator job openings:
Dispatch Operator jobs near you
Infographic showing various Dispatch Operator job openings in Massachusetts as of July 2026, with employment types broken down into 90% Full Time, 6% Part Time, 3% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,718 per year, or $20.1 per hour.
Security Officer Dispatch Operator

Security Officer Dispatch Operator

Allied Universal

Framingham, MA • On-site

$21.50/hr

Other

Retirement

Posted 6 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,539 frontline employees who took The Breakroom Quiz

78th of 116 rated security

Job description

Security Officer Dispatch Operator
Job Locations US-MA-Framingham
Category (Portal Searching) Security Officer Level Workdays Available Monday, Wednesday, Thursday Shifts Available Afternoon Business Unit AUS
Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Operator in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch professional in a busy retail location, where you will support security-related operations through clear communication, incident coordination, and attentive monitoring. This role offers the chance to stay engaged, assist teams across the location, and deliver outstanding customer service while reflecting Allied Universal's values of agility, reliability, innovation, teamwork, and integrity.

Position Type: Part Time

Pay Rate: $21.50 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PM

What You'll Do:

    Provide customer service to clients, visitors, and/or staff by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities.
  • Monitor alarms, cameras, radios, phones, and/or other communication systems to receive reports, document activity, and relay information to on-site personnel in a calm, problem-solving manner.
  • Coordinate dispatch support for incidents, service requests, and/or critical situations by prioritizing calls, communicating updates, and helping direct the appropriate response within the location.
  • Conduct regular and random patrols around the business and perimeter as needed, noting unusual activity and reporting security-related concerns according to site policies.
  • Complete detailed logs, incident reports, and shift documentation, and communicate important information during shift changes to help support consistent operations.

Minimum Requirements:

  • CPR and First Aid certification is preferred.
  • CPR certification is preferred.
  • Comfort using a computer or tablet is preferred.
  • Customer service experience is preferred.
  • Ability to lift up to 20 lbs is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID
2026-1636758

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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