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Dispatch Operator Jobs in Massachusetts (NOW HIRING)

Cowan Systems

Dispatch Manager

Uxbridge, MA · On-site

Today, Cowan's state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating ... The Dispatch Manager is responsible for the successful execution of customer freight delivery and ...

MV Transportation

Dispatcher

Foxboro, MA · On-site

Participates in analysis and review of operating performance. * Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

MV Transportation

Dispatcher

Foxboro, MA · On-site

Participates in analysis and review of operating performance. * Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

MV Transportation

Dispatcher

Foxboro, MA

Participates in analysis and review of operating performance. * Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

MV Transportation

Dispatcher

Foxboro, MA · On-site

Participates in analysis and review of operating performance. * Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

Town of Oxford

Part Time Dispatcher

Oxford, MA · On-site

$26.52/hr

Dispatch personnel will receive information, alerts, and requests from a variety of sources in the ... They must follow the rules, regulations, and operating procedures of the Communications Center.

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Dispatch Operator information

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How much do dispatch operator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dispatch operator in Massachusetts is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.37 per hour, depending on experience, location, and employer.

How much does a dispatch operator earn?

The average salary for a dispatch operator typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Some roles may offer additional benefits such as shift differentials or overtime pay, especially in 24/7 operations like transportation or emergency services.

What are some common challenges dispatch operators face when coordinating with field teams?

Dispatch Operators often encounter challenges such as managing multiple requests simultaneously, prioritizing urgent situations, and maintaining clear communication with field personnel. They must adapt quickly to changes in schedules, unexpected incidents, or resource shortages while ensuring accurate and timely information is relayed. Effective Dispatch Operators utilize strong organizational and problem-solving skills to resolve conflicts and keep operations running smoothly, often collaborating closely with team leads and drivers to address real-time issues.

What does a dispatch operator do?

A Dispatch Operator is responsible for coordinating and managing the movement of vehicles, personnel, or goods for an organization. They communicate with drivers or field staff, assign tasks or routes, and respond to emergencies or changes in plans. Dispatch Operators use specialized software and communication systems to monitor activities and ensure efficient, safe, and timely operations. Their role is critical in industries like transportation, emergency services, and logistics.

What is the difference between Dispatch Operator vs Warehouse Associate?

AspectDispatch OperatorWarehouse Associate
CredentialsHigh school diploma, sometimes certifications in logistics or safetyHigh school diploma or equivalent, no specific certifications required
Work EnvironmentLogistics centers, transportation hubs, dispatch officesWarehouses, distribution centers, storage facilities
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, manufacturing, distribution companies
Common Search & ComparisonOften compared for roles in logistics and transportationCompared for warehouse and inventory roles

The Dispatch Operator primarily manages communication and coordination for transportation and delivery, often working in dispatch offices. Warehouse Associates focus on handling inventory, stocking, and order fulfillment within warehouse settings. While both roles are essential in logistics, Dispatch Operators concentrate on routing and scheduling, whereas Warehouse Associates handle physical goods. Understanding these differences helps job seekers find the right role in the logistics industry.

Is it hard to get hired as a dispatch operator?

Getting hired as a dispatch operator can vary depending on the industry and location, but generally requires good communication skills, familiarity with dispatch software, and sometimes a relevant certification or experience. Entry-level positions may be easier to obtain, while more advanced roles may require additional training or experience. Employers often look for reliability and the ability to handle stressful situations efficiently.

What are the key skills and qualifications needed to thrive as a dispatch operator?

To thrive as a Dispatch Operator, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and two-way radio communication is typically required. Excellent communication, problem-solving, and stress management are essential soft skills for effectively coordinating with teams and handling emergencies. These skills ensure timely and accurate information flow, enabling efficient operations and safety in fast-paced environments.

What cities in Massachusetts are hiring for Dispatch Operator jobs?

Cities in Massachusetts with the most Dispatch Operator job openings:

Dispatch Operator jobs near you
Infographic showing various Dispatch Operator job openings in Massachusetts as of August 2026, with employment types broken down into 53% Full Time, 45% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,718 per year, or $20.1 per hour.

Dispatch Supervisor (Communications Supervisor) - BRTA

Keolis North America, Inc.

Pittsfield, MA • On-site

$26.16 - $29.05/hr

Full-time

Re-posted 8 days ago

Job description

Dispatch Supervisor (Communications Supervisor) - BRTA
Hourly Wage Range: $26.16 - $29.05
Knowledge and Experience:
  • Minimum 3 years prior dispatch experience in fast-paced environment
  • Transit environment experience preferred
  • Union environment experience desired
  • High School Diploma or equivalent required.
  • Intermediate computer experience, to include Microsoft Office Suite.

Skills:
  • High level of attention to detail.
  • Effective communication skills, both written and oral.
  • Excellent Customer Service skills
  • Strong organizational planning skills.
  • Strong practical skills.
  • Ability to work without direct supervision.
  • Ability to read, write and speak English.
  • Basic math skills with strong analysis and problem-solving skills.
  • Ability to work in a union environment.
  • Ability to work flexible schedules that may include nights, weekends, and holidays.

Key Accountabilities:
Operations Management
  • Supervise day-to-day transit service operations
  • Monitor service in real-time and adjust resources to address delays, disruptions, or emergencies
  • Ensure adherence to schedules, routes, and service standards
  • Coordinate with dispatch, field supervision, and control center teams
  • Issues corrective action and disciplinary records to staff as required
  • Other duties as assigned

Operations Monitoring & Coordination
  • Monitor fixed-route service using CAD/AVL systems, radio, and other communication tools.
  • Track vehicle adherence to schedules, headways, and service standards.
  • Communicate with operators to provide instructions, updates, and route adjustments.
  • Coordinate service changes in response to delays, detours, traffic congestion, or service disruptions.

Radio Communications
  • Serve as the central point of contact for all radio communications with transit operators.
  • Maintain clear, professional, and concise communication under normal and high-pressure conditions.
  • Enforce proper radio protocol and communications discipline.

Incident Management
  • Receive, assess, and respond to incidents including accidents, mechanical failures, passenger disturbances, and emergencies.
  • Dispatch field supervisors, maintenance, and emergency responders as needed.
  • Provide real-time guidance to operators during incidents.
  • Document all incidents accurately and in accordance with agency policies.

Customer Service Support
  • Relay critical service updates impacting passengers (delays, detours, service outages).
  • Support customer service teams with real-time operational information.

Data Entry & Reporting
  • Maintain logs of communications, incidents, and service interruptions.
  • Enter operational data into transit management systems.
  • Generate reports and summaries for operations leadership.

Compliance & Safety
  • Adhere to all safety regulations, agency policies, and operating procedures.
  • Support emergency preparedness and response protocols.
  • Monitor operator compliance with safety and operational standards.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.
All roles may entail, to varying extents, the following physical demands:
  • Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
  • Exposure to both extreme heat and cold;
  • Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:
  • Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
  • Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
  • Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
  • Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:
  • Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
  • Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
  • Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
  • EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodation to qualified applicants.
  • Work authorization: "Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position"
  • Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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