Dispatch Operations Manager Jobs in Wichita, KS (NOW HIRING)

What you will be doing as a Security Communications Officer:

In this role, you can expect to be a key player in our Security Operations Center, handling calls, dispatching, camera monitoring, and various administrative functions. You'll need to stay calm and efficient during emergencies, work flexible hours including weekends and holidays, and assist with security team operations such as access controls, alarm monitoring, and key administration. Join us and play a crucial part in maintaining our security operations smoothly and effectively.

Your responsibilities may include (but are not limited to):

• Call Management: Receive and assign requests from employees, contractors, customers, guests, and the public
• Emergency Dispatch: Dispatch Security, Fire, Emergency Medical Services, law enforcement, and other resources
• Coordination: Coordinate daily activities with onsite Security and Fire personnel
• System Utilization: Use Computer Aided Dispatching and Report Management Systems to dispatch and document incidents
• Information Handling: Transmit and retrieve information through security data networks
• Facility Monitoring: Monitor facilities using access control, video management, and radio systems
• Access Control: Issue keys and electronic access controls through approval systems
• Training Support: Assist and train new communications officers as needed

What you need to be successful:

• A high school diploma, an equivalent certificate, or a bronze level WorkKeys certification is required

• A Bachelor’s degree in Criminal Justice, Security Management or related degree is helpful

• Up to 8 years customer service-related experience is helpful

• Successfully complete all training and obtain all required permits, licenses, and certifications for the site, including but not limited to a municipality Security Guard permit

• Successful passing of the communications officer training as defined by Textron Aviation Security is required

•  Ability to possess a government clearance at any time during your employment if needed

• Ability to establish and maintain effective working relationships with employees, contractors, and the public is needed

• Skillset that allows you to multitask in a fast-paced environment and work well under pressure (in emergency and non-emergency scenarios) is needed

Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.

•  401K company match additional annual contribution equal to 4% of eligible compensation

•  Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester

•  Flight training bonus program for earning pilot certifications

•  Fertility and adoption assistance, along with discounted childcare and planning

•  Free financial consultations and guidance

•  Access to the Textron Aviation Plane Wellness and Pharmacy

•  Explore more benefits here

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

We’re Here to Support You:

We understand the hiring process can be overwhelming which is why our team is committed to assisting you at each stage. If you have questions, visit the Career & Learning Center located in Wichita, Kansas, where you’ll find answers and additional resources as you explore your career opportunities with us.