Essential Duties and Responsibilities
Freight Brokerage & Load Management
· Post available company equipment on approved online load boards and brokerage platforms.
· Search for and secure profitable freight opportunities through approved broker networks.
· Negotiate freight rates with brokers and customers while maximizing profitability.
· Schedule and coordinate freight pickups and deliveries.
· Verify shipment details, equipment requirements, weight restrictions, and appointment times.
· Ensure all required carrier packets and broker setup documents are completed accurately.
· Maintain current knowledge of available freight lanes and market pricing.
Dispatch Operations
· Dispatch loads to company drivers based on availability, hours of service, equipment type, and geographic location.
· Monitor driver progress and provide operational support throughout transit.
· Communicate changes in schedules, delays, and customer requirements promptly.
· Coordinate equipment availability with Operations and Maintenance.
· Maintain accurate dispatch records within the Transportation Management System (TMS).
Customer & Broker Relations
· Serve as the primary contact for customers and freight brokers regarding:
o Shipment scheduling
o Load status updates
o Freight pricing
o Equipment availability
o Service concerns
o Documentation requirements
· Respond promptly to customer inquiries and resolve service issues professionally.
· Develop and maintain positive long-term relationships with customers and brokers.
· Communicate service delays proactively.
Documentation & Administrative Duties
· Prepare and distribute Bills of Lading (BOLs), rate confirmations, and shipping documentation.
· Submit completed BOLs and supporting paperwork daily to the Accounts Receivable department.
· Ensure accurate load documentation is maintained for invoicing and recordkeeping.
· Verify freight paperwork for completeness and accuracy.
Reporting & Data Management
· Maintain accurate customer, broker, pricing, and shipment databases.
· Update equipment availability boards daily.
· Maintain driver dispatch schedules.
· Prepare and submit weekly brokerage activity reports to the Director of Finance.
· Track brokerage revenue, margins, and freight activity.
· Maintain current pricing spreadsheets and customer information.
Operational Support
· Coordinate loading and unloading appointments.
· Monitor shipment progress and resolve operational issues.
· Assist Operations with route planning and equipment utilization.
· Support customer service initiatives and continuous operational improvement.
· Perform additional duties as assigned.