ZipRecruiter

Log In

1

Dispatch Operations Manager Jobs in Washington, DC

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Monitor dispatch, technician utilization, job completion, and field capacity throughout the day.

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Monitor dispatch, technician utilization, job completion, and field capacity throughout the day.

Keolis Transit America

Operations Manager

Leesburg, VA · On-site

$90K - $100K/hr

Ability to manage cost control and financial/budget experience * Strong written and oral ... Coordinates the scheduling for operators, dispatchers and supervisors in the operations department

Fairfax County

Chief Transit Operations

Fairfax, VA

$80K - $141K/yr

Experience managing dispatch operations Ability to prepare budgets, projections, and cost analyses Experience supervising staff in a transportation or logistics environment Ability to establish and ...

Fairfax County, VA

Chief Transit Operations

Fairfax, VA · On-site

$80K - $141K/yr

Experience managing dispatch operations * Ability to prepare budgets, projections, and cost analyses * Experience supervising staff in a transportation or logistics environment * Ability to establish ...

Transdev

Operations Supervisor

Capitol Heights, MD · On-site

$56K - $64K/yr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

Transdev

Operations Supervisor

Springfield, VA · On-site

$27.02 - $31.83/hr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

Transdev

Operations Supervisor

Capitol Heights, MD · On-site

$56K - $64K/yr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

Transdev

Operations Supervisor

Capitol Heights, MD · On-site

$56K - $64K/yr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

Transdev

Operations Supervisor

Springfield, VA · On-site

$27.02 - $31.83/hr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

previous pagenext page

Showing results 21-40

All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Washington, DC

Dispatch Operations Manager information

See Washington, DC salary details

$34K

$71.4K

$117.4K

How much do dispatch operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for dispatch operations manager in Washington, DC is $71,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $81,100.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Washington, DC?

For Dispatch Operations Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Washington, DC look for?

The top searched job categories for Dispatch Operations Manager jobs in Washington, DC are:

Dispatch Operations Manager jobs near you

Operations Manager

Sila Services

Beltsville, MD • On-site

$100K - $130K/yr

Full-time

Posted 8 days ago

Job description

Operations Manager
Sila Heating & Air Conditioning | Beltsville, MD
Lead the Field. Develop the Team. Drive the Operation Forward.
Great home service operations don't happen from behind a desk.
At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and plumbing field operations in Beltsville. This is a highly visible, hands-on leadership role for someone who knows how to keep technicians productive, develop frontline leaders, solve operational problems quickly, and turn performance data into action.
You'll oversee the daily performance of our HVAC Service, HVAC Installation, and Plumbing teams, making sure the right people, equipment, materials, and schedules are aligned before the first truck rolls.
You'll be in the shop, on job sites, reviewing the dispatch board, coaching leaders, analyzing KPIs, and addressing issues before they become customer problems or missed revenue opportunities.
If you're a field-focused operations leader who thrives on accountability, developing people, and improving performance, this is an opportunity to make a measurable impact on a growing home services business.
What You'll Own
Field Operations
  • Ensure HVAC and plumbing teams are staffed, scheduled, equipped, and ready to perform each day.
  • Monitor dispatch, technician utilization, job completion, and field capacity throughout the day.
  • Resolve field escalations quickly before they affect customers or revenue.
  • Review callbacks, incomplete jobs, and operational issues to identify and address root causes.
  • Ensure installation crews have the equipment, materials, and job information needed to complete work efficiently.
Leadership & Team Development
  • Lead, coach, and develop department leaders, senior technicians, and installation leads.
  • Hold regular 1:1s focused on performance, development, and removing operational barriers.
  • Conduct ride-alongs, jobsite visits, and field audits to improve technician performance.
  • Partner with leadership and HR on hiring, onboarding, development, and performance management.
  • Build a culture of accountability, technical excellence, safety, and pride in doing the job right.
Performance & Quality
  • Drive improvement across key field metrics including labor efficiency, callbacks, first-call resolution, job completion, average ticket, and technician utilization.
  • Use performance data to identify specific problems and implement corrective action.
  • Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.
  • Improve job-costing accuracy by ensuring labor, materials, and technician time are captured correctly.
  • Lead callback and quality reviews with a focus on preventing repeat issues.
Safety & Operational Excellence
  • Maintain a proactive safety culture across HVAC and plumbing operations.
  • Ensure teams follow company policies, OSHA requirements, and trade-specific regulations.
  • Oversee vehicle and equipment readiness and address issues that could impact field capacity.
  • Support budgeting, headcount planning, and capacity forecasting with field-level insight.
  • Serve as a trusted operational partner to the General Manager or Associate Vice President.
What We're Looking For
  • Proven field operations leadership experience in HVAC, plumbing, home services, or a comparable skilled-trades environment.
  • Track record of developing frontline leaders and improving technician performance.
  • Strong understanding of field KPIs, labor efficiency, callbacks, utilization, and profitability.
  • Experience using ServiceTitan or a comparable field-service platform.
  • Strong leadership presence with a willingness to spend significant time in the field.
  • Clear communicator who can coach, hold people accountable, and make decisions with urgency.
  • Working knowledge of safety and OSHA requirements.
  • Bachelor's degree preferred, but strong field leadership experience carries more weight.
What Success Looks Like
Success means the operation runs effectively without constant intervention from the General Manager.
Technicians are productive. Install crews are prepared. Callbacks decline. Jobs are completed on time. Field leaders know their numbers and understand what is expected of them. Problems are addressed quickly, and the same operational issues don't continue repeating.
Most importantly, you'll build stronger leaders and stronger field teams while helping Sila consistently deliver the level of service our customers expect.
Ready to Lead from the Field?
If you know how to turn a group of talented HVAC and plumbing professionals into a high-performing operation-and you'd rather be where the work happens than managing from behind a desk-we want to talk to you.
Apply today and help lead field operations at Sila Heating & Air Conditioning in Beltsville, MD.
#MNGR1
$100,000 - $130,000 a year
plus bonuses
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply