Dispatch Operations Manager Jobs in Portland, OR

We are hiring a 911 Emergency Communications Dispatch Supervisor!  Qualified candidates please apply by June 10th, 2026. 

This position is a working supervisor in addition augmenting 911 emergency call taking and dispatch functions for police, fire and medical. Supervisors direct and supervise call taker and dispatch staff. Supervision includes but is not limited to assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management including evaluating work performance, coaching, mentoring and implementing corrective action for performance and conduct issues.

Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any Call Taker or Dispatcher's work performed on a Supervisor's shift. Incumbents provide technical assistance to staff, training and major job reassignment. Incumbents work under the general supervision of the 911 Operations Manager, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures and applicable laws and regulations.

• Must be at least 18 years or older.
• Must be able to legally work in the United States
• Education
  • High school diploma or equivalent
• Ability to work all days, hours and overtime
• Experience
  • Internal candidates must have successful completion of the probationary period of 911 Dispatcher position plus two years of experience at CRESA.
    • At least two years of experience as a Supervisor, Acting Supervisor, Lead or Acting Watch Commander within CRESA preferred.
  • External candidates need at least three years' experience in a supervisor or lead position in a 911 call taking, police dispatch and fire dispatch public safety communication center that is comparable to CRESA.
  • At least two years of experience as a Certified Training Officer within a 911 communications center preferred.
  • Proficiency with the Washington State laws and regulations, equipment and programs utilized by CRESA is preferred.
  • Active in a committee, project or role that includes the ability to demonstrate strong decision making skills, excellent interpersonal communication and conflict resolution.
  • Demonstrate ability to coach, mentor, train and evaluate staff.
  • Experience and behavior that has demonstrated:
    • Leadership – direct, coach, problem solve , make decisions and think strategically
    • Integrity – leads by example, high adherence to policies, conduct, ethics and behavior and exemplifies Agency values
    • Team building & Teamwork - contribute and collaborate positively, help staff and peers move forward positively to reach team goals even if there are differing opinions
    • Excellent interpersonal communication skills – writing and verbal skills, understands audience, effective listening, address and resolve interpersonal conflicts

Please see attached job description for the details regarding essential functions of the position (link at the bottom of posting)

SELECTION PROCESS

• Initial Review - Application & Qualifications Review – (Pass / Fail) – Application materials will be screened to ensure candidates meet the minimum job qualifications. Candidates will be notified of their eligibility to continue in the process by 6/1/26.
  • Internal Candidates - The 911 Operations manager &/or HR manager will also review each candidate's latest performance evaluation, reference checks and current record of commendations and/or corrective actions. A below standard performance rating on the evaluation and/or a written warning or higher within the last 3 years will be automatically disqualifying.

• Candidate Written Examination or Testing – Specific dates to be determined. (Scored: must receive 70% or higher to proceed). Candidates who continue in the recruitment process will take a written examination to demonstrate their knowledge of dispatch operations principles and their ability to apply critical thinking, decision making and judgment to a variety of typical supervisory scenarios.
• First Oral Board Interview – Specific interview date to be determined. (Scored: must receive 70% or higher to proceed). The panel will be comprised of 2 to 5 individuals, including at least the 911 Operations Manager, Human Resource Manager and 911 Training Manager. The interview will be behavioral, experiential and situational.
• Eligibility Pool – Candidates will be placed in an eligible pool. They will get an overall score, based on 30% of Candidate Written Examination score; and 70% of the Oral Board Interview score. Candidates will be notified of their score. The eligibility pool and subsequent scores will be valid for the period of six months. The certified candidates are considered a "pool of eligible candidates." Candidates will be selected from the eligible pool to participate in a final interview process.
• An examination process to establish a new eligibility pool may occur whenever the existing list contains less than five candidates and/or the Agency Deputy Director reserves the right to establish a new eligibility list. CRESA may create a new eligibility list for each new opening
• Final Interview – Specific interview date to be determined. The panel will be comprised of at least the 911 Operations Manager, Deputy Director and Director. Optional to include an Operations Supervisor / Manager from a regional communications center and/or public safety discipline to participate on panel.
• The Agency Director and the Deputy Director may jointly select one or more candidates to fill the available position(s) without regard to ranking or scores.

1. Background Investigation- (Pass/Fail, conducted in rank order) - Requires detailed Personal History form and comprehensive background investigation with elements including but not limited to candidate's employment history, education, job and personal references, criminal history, driving record check, etc.
1. Disqualifiers: Felony Convictions, Dishonesty, Falsification, Failure to Disclose, Failure to provide appropriate contact information, Behavior that does not support Public Safety Code of Ethics or CRESA values.
2. Conditional Job Offer- (Offered in ranked order) - When a vacancy is available, the candidate will receive a conditional job offer of employment, contingent upon successfully passing the post-offer processes.
3. Post-Offer Process- (Pass/Fail) - Post offer processes include a psychological evaluation, fingerprinting criminal review, general medical examinations, drug test and baseline hearing and vision tests.