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Dispatch Operations Manager Jobs in Phoenix, AZ (NOW HIRING)

Howard Air

Dispatch Supervisor

Phoenix, AZ

Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency. * Monitor schedules throughout the day and make adjustments as priorities change. * Support ...

Howard Air

Dispatch Supervisor

Phoenix, AZ

$70K - $120K/yr

Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency. * Monitor schedules throughout the day and make adjustments as priorities change. * Support ...

Howard Air

Dispatch Supervisor

Phoenix, AZ

$70K - $120K/yr

Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency. * Monitor schedules throughout the day and make adjustments as priorities change. * Support ...

Howard Air

Dispatch Supervisor

Phoenix, AZ · On-site

$70K - $120K/yr

Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency. * Monitor schedules throughout the day and make adjustments as priorities change. * Support ...

company122

Night Dispatch

Buckeye, AZ · On-site

$45K/yr

Resolve driver issues and communicate with Customer Service, OPS Dispatch, and Dispatch Managers ... Prioritize Last Free Day containers and ensure timely coverage of operational needs. Locate drivers ...

FNS, INC

Yard Coordinator

Phoenix, AZ · On-site

$18.50 - $22/hr

... dispatch operations. * Maintain accurate records of dispatched shipments and update inventory systems accordingly. * Communicate any delays or issues promptly to the operations manager and relevant ...

Smart Pool Services LLC

Operations Manager

Surprise, AZ · On-site

The Operations Manager will execute, direct, and coordinate the activities of the Pool Maintenance ... Directs dispatching and routing activities and tracks transportation vehicles to ensure compliance ...

SPS PoolCare

Operations Manager

Surprise, AZ · On-site

The Operations Manager will execute, direct, and coordinate the activities of the Pool Maintenance ... Directs dispatching and routing activities and tracks transportation vehicles to ensure compliance ...

M HOLDING CO

DISPATCH MANAGER

Phoenix, AZ

Train and familiarize on reviewing repair invoices as backup for Operations Managers * Assist in ... Supervise the dispatchers to make sure related processes and systems are executed in a manner ...

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Dispatch Operations Manager information

See Phoenix, AZ salary details

$29.6K

$62K

$102K

How much do dispatch operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch operations manager in Phoenix, AZ is $61,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Phoenix, AZ? For Dispatch Operations Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Phoenix, AZ look for? The top searched job categories for Dispatch Operations Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Dispatch Operations Manager jobs? Cities near Phoenix, AZ with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Dispatch Supervisor

Howard Air

Phoenix, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

We are seeking an experienced Dispatch Supervisor to lead our Phoenix-area dispatch team. This role is responsible for overseeing daily dispatch operations, coaching team members, optimizing technician schedules, and ensuring an exceptional customer experience.

The ideal candidate is a strong leader who thrives in a fast-paced environment. 

Key Responsibilities

  • Strong management skills; able to supervise, coach, and develop a team of dispatchers.
  • Call center leadership experience is a plus.
  • Work with your team to manage daily technician scheduling and dispatch operations to maximize efficiency.
  • Monitor schedules throughout the day and make adjustments as priorities change.
  • Support dispatchers with escalated customer concerns and service issues.
  • Track key performance metrics including technician utilization, response times, scheduling accuracy, and customer satisfaction.
  • Partner with Operations, Customer Service, and Sales to ensure seamless communication and service delivery.
  • Assist with hiring, onboarding, training, and continuous process improvement.

Qualifications

  • Previous supervisory or leadership experience preferred.
  • Call center supervisory experience is highly preferred.
  • Excellent communication, leadership, organizational, and problem-solving skills.
  • Experience with ServiceTitan or similar dispatching software preferred.
  • Proficient with Microsoft Office and computer applications.

Benefits

  • Competitive salary based on experience
  • Performance bonus opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Professional development and advancement opportunities
  • Positive, team-oriented culture

Why Join Our Team?

You'll have the opportunity to lead a high-performing dispatch team while helping drive operational excellence and outstanding customer service. If you're an organized leader who enjoys coaching others and making an impact, we'd love to hear from you.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodation may be made to perform essential functions.

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