Dispatch Operations Manager Jobs in Olive Branch, MS

Application Instructions
Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
At Penhall Company, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Every single Penhall Company employee moves our company forward. If you are self-motivated and find a job well-done to be the ultimate reward, you'll fit right in!
We offer a comprehensive benefits package which includes medical, dental, vision, and life/AD&D/LTD insurance; paid sick leave, paid vacation, a 401(k)-retirement savings plan with contribution; Employee Assistance Program and a culture that values opportunity for growth, development, and internal promotion.
Apply today to be considered for this open position-interviewing now!
Position Description
The Operations Manager is responsible for overseeing and optimizing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule. This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees. This is an onsite position; remote work is not available for this role. This is a full time position, with a competitive salary and comprehensive benefits.
Duties and Responsibilities:

• Coordinate and manage the dispatch of employees, equipment, and materials to job sites.
• Ensure that trucks are loaded with the necessary tools, materials, and equipment for each job.
• Monitor daily job assignments and work schedules to ensure employees arrive at job sites on time and jobs are completed efficiently.
• Communicate with Account Managers and Superintendents to track job progress and adjust operations as needed.
• Oversee the return of equipment, ensure proper inventory [management, and verify job completion reports.
• Manage the scheduling of employees and equipment to ensure optimal utilization of resources.
• Work closely with the Branch Manager to forecast equipment needs and coordinate repairs or maintenance.
• Ensure compliance with all safety regulations and procedures, including equipment handling and transport.
• Supervise, train, and mentor operations staff, including drivers, dispatchers, and laborers.
• Utilize servant leadership principles to foster a positive work environment that emphasizes teamwork, accountability, and personal growth.
• Conduct regular performance evaluations and provide feedback to encourage employee development.
• Assist with workforce planning, including recruitment and scheduling of staff based on operational needs.
• Serve as the operational point of contact for customers, addressing any scheduling or on-site concerns promptly and effectively.
• Ensure that jobs are completed according to customer expectations, maintaining a focus on safety, quality and timeliness.
• Work with the Branch Manager to identify areas for operational improvements to enhance customer satisfaction
• Assist with managing the operational budget, ensuring that resources are used efficiently.
• Monitor operational costs, including labor, fuel, and equipment maintenance, to ensure they stay within budgetary guidelines.
• Collaborate with the Branch Manager on identifying opportunities for cost savings and efficiency improvements, optimizing project financial performance while maintaining quality and client satisfaction.
• Enforce company policies and ensure compliance with all relevant regulations, including OSHA standards.
• Conduct regular safety inspections and ensure all team members are trained on and adhere to safety protocols.
• Investigate and address any operational or safety incidents, implementing corrective actions where necessary.
• Other duties as assigned.

Essential Core Competencies:

• Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize resource usage.
• Leadership: Proven ability to lead and develop teams with a focus on servant leadership.
• Customer Focus: Commitment to providing excellent service and resolving issues to meet customer needs.
• Time Management: Skilled at managing multiple tasks and schedules, ensuring timely execution of all operational activities.
• Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management.
• Safety Conscious: Proactively enforces safety standards and promotes a safety-first culture.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Position Requirements
Qualifications: Need to Have and Nice to Have:

• Associate's degree in business or logistics preferred, or equivalent work experience required.
• Bachelor's degree in relevant field highly desired.
• OSHA 30 hour training certificate obtained within past 4 years.
• Minimum 3-5+ years of experience in an operations management role within the construction field or related industry required. Field experience considered.
• Experience developing a high-performance team through supervision, training, coaching, and mentoring.
• Experience establishing, developing and delivering a comprehensive training program based on project needs and statutory or local regulations.
• Knowledge of computers and the following software desired: MS office (Word, Excel, Outlook, etc.) and Viewpoint Vista/Keystyle.
• Familiarity with transportation and logistics coordination.
• Strong organizational and time management skills.
• Excellent leadership and team-building abilities.
• Effective verbal and written communication skills.
• Problem-solving and critical thinking skills.
• Familiarity with fleet management and scheduling tools.
• Strong focus on safety and compliance.
• Display a professional and courteous attitude to co workers, supervisors and the general public at all times
• Versatility, flexibility, and a willingness to work within constantly changing priorities and sometimes conflicting deadlines.
• Reliable and punctual attendance.
• Selected candidates for all positions must submit to and successfully pass post offer pre-employment drug/alcohol screen, background check and motor vehicle records check.

Physical Requirements:

• Ability to lift up to 50 pounds at times.
• Prolonged periods of standing, walking, or sitting.
• Must be able to navigate job sites, including rough or uneven terrain.
• May require occasional travel to job sites or other locations.

Equal Opportunity Employer
Legal Disclaimer:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
AI-Assisted Hiring and Automated Decision Tool Disclosure
The Company may use Artificial Intelligence ("AI"), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.
All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.
The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.
Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Company's use of automated tools by contacting Human Resources.
Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information.