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Dispatch Operations Manager Jobs in Lexington, KY

Robert Half

Logistics Clerk

Georgetown, KY · On-site

$18/hr

... dispatch operations in Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who can manage transportation coordination, maintain accurate shipment records, and ...

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Manage dispatch and inside sales. Oversee the process of taking concrete orders from customers, in ... Knowledge of operations, sales, and accounting in the industry a plus. * Previous dispatching ...

Guardian Fleet Services

Dispatcher

Lexington, KY · On-site

... management. Key Responsibilities * Receive and prioritize incoming service calls from customers ... operations with administrative tasks when required. Required Qualifications * Prior dispatch ...

Guardian Fleet Services

Dispatcher

Lexington, KY · On-site

... management. Key Responsibilities * Receive and prioritize incoming service calls from customers ... operations with administrative tasks when required. Required Qualifications * Prior dispatch ...

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Dispatch Operations Manager information

See Lexington, KY salary details

$29.8K

$62.5K

$102.9K

How much do dispatch operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for dispatch operations manager in Lexington, KY is $62,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,100.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Lexington, KY?

For Dispatch Operations Manager jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Lexington, KY look for?

The top searched job categories for Dispatch Operations Manager jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Dispatch Operations Manager jobs?

Cities near Lexington, KY with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,505 per year, or $30.1 per hour.

Transport Dispatch Manager

Lexington, KY • On-site

Guardian Fleet Services
Transportation and Warehousing • 11 - 50 employees

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

People enjoy working here

Good training

Learn more about Guardian Fleet Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Position Summary
The Specialized Transport Dispatch Manager is responsible for leading and coordinating the dispatch operations for specialized towing, heavy-duty recovery, equipment transport, and emergency roadside service activities. This role oversees dispatch personnel, manages fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction. The Dispatch Manager serves as the critical link between customers, drivers, operators, and field operations.
Key Responsibilities
Dispatch Operations Management
  • Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
  • Coordinate and prioritize service calls based on urgency, customer needs, equipment requirements, and operational capacity.
  • Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
  • Monitor field operations and make real-time adjustments to maximize efficiency and response times.
  • Maintain accurate dispatch records, service logs, and operational reports.
Team Leadership amp; Development
  • Supervise, coach, and develop dispatchers and dispatch support staff.
  • Establish performance standards and service expectations.
  • Conduct training on dispatch systems, customer service practices, and company procedures
  • Manage employee schedules to ensure appropriate coverage for 24/7 operations.
  • Foster a collaborative, customer-focused work environment.
Customer Service amp; Communication
  • Serve as the primary escalation point for customer concerns and service-related issues.
  • Coordinate communication between customers, drivers, operators, law enforcement agencies, insurance companies, and commercial accounts.
  • Provide accurate service updates, ETAs, and status reports.
  • Ensure high levels of customer satisfaction through responsive and professional communication.
Required Qualifications
  • High School Diploma or GED required.
  • Minimum 3-5 years of dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
  • Minimum 2 years of supervisory or management experience.
  • Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
  • Experience using dispatch software, GPS tracking systems, and fleet management platforms.
  • Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).
Physical Requirements
  • Ability to work extended periods at a computer and dispatch workstation.
  • Ability to respond to operational emergencies outside normal business hours.
  • Ability to work evenings, weekends, holidays, and on-call rotations as needed.
Benefits Offered:
  • Paid Time Off amp; Paid Holidays
  • Medical, Dental, amp; Vision Plans
  • $15K Employer paid Life and AD amp;D
  • 401(k) Plan
  • Short Term Disability amp; Long-Term Disability
  • Hospital Indemnity
  • Cancer plan
  • Accident Insurance
  • Employee Assistance Program
EEOC Policy Statement - We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.
We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.

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