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Dispatch Center Jobs in Virginia (NOW HIRING)

GardaWorld

Security Dispatch Specialist

Newport News, VA · On-site

$21/hr

Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.) Other duties as ...

GardaWorld

Security Dispatch Specialist

Newport News, VA · On-site

$21/hr

Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.) Other duties as ...

Carilion Clinic

Communication Specialist I

Roanoke, VA

$20.10 - $28.14/hr

R160798 Communication Specialist I - Ambulance Dispatch (EMT required) (Open) How You'll Help Transform Healthcare: The Communication Specialist I works in the call center for Carilion Clinic Patient ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering 5-star customer experience and maintaining strong alignment with Operations ...

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Showing results 41-60

All JobsDispatch Center JobsDispatch Center Jobs in Virginia

Dispatch Center information

See Virginia salary details

$29.7K

$62.3K

$102.6K

How much do dispatch center jobs pay per year?

As of Aug 23, 2026, the average yearly pay for dispatch center in Virginia is $62,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a dispatch center?

A dispatch center is a facility where operators coordinate the movement of vehicles, personnel, or equipment in response to service requests or emergencies. These centers are commonly used in public safety (such as police, fire, and EMS), transportation, and delivery services. Dispatchers communicate with field units using radios, phones, or computer systems to ensure efficient and timely responses. Their role is crucial in managing resources, prioritizing calls, and maintaining safety. Dispatch centers often operate 24/7 to provide continuous support to their teams.

What are the key skills and qualifications needed to thrive in a dispatch center role?

To excel in a Dispatch Center role, you need strong organizational skills, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, two-way radio systems, and geographic information systems (GIS) is typically required. Effective communication, stress management, and problem-solving abilities help you stand out in this high-pressure environment. These skills ensure timely and accurate coordination of resources, which is critical for safety and operational efficiency.

What are some common challenges faced by professionals working in a dispatch center, and how can they be managed?

Dispatch center roles often involve managing high-pressure situations, handling multiple tasks simultaneously, and responding quickly to emergencies or service requests. Balancing the need for accuracy with the demand for speed can be challenging, especially during peak times or crisis events. Successful dispatchers use strong communication, problem-solving skills, and stress management techniques to maintain efficiency and composure. Many centers offer training and ongoing support to help staff develop these vital skills and foster a collaborative team environment.

How do you become a dispatch center?

To work in a dispatch center, individuals typically need a high school diploma or equivalent, strong communication skills, and experience with computer systems or dispatch software. Some positions may require relevant certifications or training, and familiarity with the specific industry, such as transportation or emergency services, is beneficial.

Is it hard to get hired as a dispatch center?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Entry-level positions may be easier to obtain, while specialized roles might require additional training or knowledge of dispatch software. The hiring process often includes interviews and background checks.
Dispatch Center jobs near you
Infographic showing various Dispatch Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $62,349 per year, or $30 per hour.

Operations Manager - Client Services & Dispatch

Excel Courier and Logistics

Ashburn, VA

Full-time

Re-posted 2 days ago

Job description

Operations Manager - Client Services & Dispatch


Excel Courier | Ashburn, VA | Full Time | On-Site


Position Summary
The Operations Manager - Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.


Essential Functions (Duties and Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
  • Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
  • Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
  • Performance standards and accountability. Establish clear performance.
    standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
  • Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
  • Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
  • Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.


Work Environment
This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.


Physical Requirements
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.


Core Competencies
Team Leadership
Managing People / People Development
Performance Coaching & Accountability
Interpersonal Skills / Impact and Influence
Conflict Resolution
Change Management
Customer Service
Delegation
Problem Solving
Communication


Required Education and Experience
Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.


Compliance Requirements
Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.

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