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Dispatch Associate Jobs in Watertown, MA (NOW HIRING)

Ricoh USA, Inc.

Mailroom Associate

Mansfield, MA · On-site

$17 - $20/hr

Senior On-Site Service Specialist {POSITION PROFILE} The Mailroom Associate is responsible for ... Prepare, process, and dispatch outgoing mail utilizing postage and shipping systems. * Track and ...

Ricoh Americas Corporation

Mailroom Associate

Mansfield, MA · On-site

$17 - $20/hr

Senior On-Site Service Specialist {POSITION PROFILE} The Mailroom Associate is responsible for ... Prepare, process, and dispatch outgoing mail utilizing postage and shipping systems. * Track and ...

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

... dispatch/customer service, ideally in an MSP. * Managing competing priorities. * Ticketing/PSA reporting. * IT support terminology. Qualifications * High school diploma required; associate or ...

CoStar

Associate Photographer - Worcester, MA

Sudbury, MA · On-site

$50K - $60K/yr

Associate Photographer - Worcester, MA Associate Photographers are the talented and versatile team ... Work closely with scheduling and dispatch teams to maximize appointments and meet our client ...

Global Industrial

Technician, Service

Boston, MA · On-site

... associates to grow. Our culture is built on: * Meritocracy & Pay for Performance - Your impact ... Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time ...

Global Industrial

Technician, Service

Boston, MA · On-site

... associates to grow. Our culture is built on: * Meritocracy & Pay for Performance - Your impact ... Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time ...

Global Industrial

Technician, Service

Boston, MA · On-site

... associates to grow. Our culture is built on: * Meritocracy & Pay for Performance - Your impact ... Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time ...

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All JobsDispatch Associate JobsDispatch Associate Jobs in Watertown, MA

Dispatch Associate information

See Watertown, MA salary details

$14

$31

$74

How much do dispatch associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dispatch associate in Watertown, MA is $31.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.98 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and consider obtaining a basic understanding of transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you get started in this field.

What are the most commonly searched types of Dispatch jobs in Watertown, MA?

The most popular types of Dispatch jobs in Watertown, MA are:

What cities near Watertown, MA are hiring for Dispatch Associate jobs?

Cities near Watertown, MA with the most Dispatch Associate job openings:

Dispatch Associate jobs near you
Infographic showing various Dispatch Associate job openings in Watertown, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,285 per year, or $31.4 per hour.

Mailroom Associate

Ricoh USA, Inc.

Mansfield, MA • On-site

$17 - $20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

69th of 157 rated electronics manufacturers

Job description

Senior On-Site Service Specialist

{POSITION PROFILE}

The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipments while providing exceptional customer service in a professional office environment. This role supports daily mailroom operations, ensuring the timely and accurate distribution of mail, courier packages, and internal correspondence.

Key Responsibilities

  • Receive, sort, and distribute incoming mail and packages.
  • Prepare, process, and dispatch outgoing mail utilizing postage and shipping systems.
  • Track and log packages using internal tracking software.
  • Coordinate shipments through carriers such as FedEx, UPS, DHL, and USPS.
  • Maintain accurate records of mailroom activities and package deliveries.
  • Operate mail processing equipment, including postage meters, scanners, and inserters.
  • Provide customer service support to employees and visitors regarding mail and shipping inquiries.
  • Ensure compliance with company policies, security procedures, and shipping regulations.
  • Maintain inventory of mailroom supplies and submit replenishment requests as needed.
  • Maintain a clean, organized, and safe work environment.

Preferred Qualifications

  • Experience with shipping and logistics systems.
  • Knowledge of postal regulations and courier services.
  • Experience in a corporate office or managed services environment.

Qualifications (Education, Experience and Certifications)

         Requires high school diploma or GED and1-2 years of related work experience.

         May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

         Demonstrate competency in basic computer skills including proficiency in MS Office Suite

  KNOWLEDGE, Skills And Abilities

         Requires knowledge and understanding of shipping/receiving procedures.

         Basis electronics knowledge is preferred.

         Possesses ability to work independently and flexibly to complete projects.

         Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

         Possesses ability to comprehend instructions concerning mail delivery.

         Possesses troubleshooting and problem solving skills.

         Possesses excellent customer relations skills and excellent verbal communication skills.

 

Working Conditions, MENTAL aND PHYSICAL DEMANDS

         Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.

         Dealing with tight deadlines and quick turnaround times imposes high stress levels.

         Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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