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Dispatch Associate Jobs in Chelsea, MA (NOW HIRING)

Boston Freightliner

Dispatcher

Everett, MA · On-site

Dispatch drivers for pick-ups and deliveries and inform sales associates of problems or changes. * Maintain driver routing software screen. * Maintain company vehicles. * Manage delivery drivers by ...

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All JobsDispatch Associate JobsDispatch Associate Jobs in Chelsea, MA

Dispatch Associate information

See Chelsea, MA salary details

$14

$31

$74

How much do dispatch associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for dispatch associate in Chelsea, MA is $31.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $27.93 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and consider obtaining a basic understanding of transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you get started in this field.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.
What are the most commonly searched types of Dispatch jobs in Chelsea, MA? The most popular types of Dispatch jobs in Chelsea, MA are:
What job categories do people searching Dispatch Associate jobs in Chelsea, MA look for? The top searched job categories for Dispatch Associate jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Dispatch Associate jobs? Cities near Chelsea, MA with the most Dispatch Associate job openings:
Dispatch Associate jobs near you
Infographic showing various Dispatch Associate job openings in Chelsea, MA as of June 2026, with employment types broken down into 45% Full Time, 51% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,227 per year, or $31.4 per hour.

Dispatcher

Nicholson Plumbing, Heating & Air Conditioning

Framingham, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Nicholson Plumbing, Electrical, Heating, and Air Conditioning, a dynamic, rapidly-growing residential services company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Holliston, MA location.


Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess:

Minimum of two years office/customer service experience (dispatch experience is preferred)

Professional appearance

Excellent interpersonal skills with the ability to interact with all types of customers Strong customer service attitude.

Able to plan and schedule work rather than just react.

Able to "think on your feet" to provide customers with needed information for their specific installation or repair.

Ability to work as part of a team.

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

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