Dispatch Associate Jobs in Provo, UT (NOW HIRING)

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Security Control Analyst

The Security Control Analyst uses analytical and critical thinking to maintain the safety and physical security for the entire BYU campus community. Position will be responsible to observe, receive, and interpret data from multiple and complex systems, sources, and personnel to detect threats or potential threats and relay information to law enforcement, medical first responders, and other entities involved in the incident(s).

What You'll Do in This Position

• Monitor and analyze information from security systems, alarms, surveillance cameras, emergency communications, and other sources to identify threats, hazards, and suspicious activity.
• Coordinate emergency response by receiving emergency and non-emergency calls, determining priorities, and dispatching police, fire, EMS, maintenance, and other university resources in accordance with established procedures.
• Simultaneously monitor multiple radio channels and maintain accurate status and location information for police officers, security personnel, emergency responders, and other field units.
• Operate and monitor physical security systems including access control, intrusion detection, fire and life-safety systems, environmental monitoring, and security cameras.
• Provide technical support and guidance to university departments regarding access control, alarm systems, security cameras, and related physical security technologies.
• Conduct investigative support by reviewing recorded video, researching system activity, and documenting findings for law enforcement and university personnel.
• Accurately enter, update, retrieve, and maintain confidential information in CAD, criminal justice, security, and other computerized records management systems.
• Coordinate communications and information sharing between university departments, public safety agencies, and government organizations during routine operations and emergencies.
• Maintain detailed documentation, process reports, make required notifications, and ensure compliance with department policies, Utah POST standards, and applicable state and federal regulations.
• Participate in ongoing training, maintain required certifications, and perform other assigned duties in support of the University's public safety mission.

What qualifies you for this role:

Required:

• A firm commitment to the mission of Brigham Young University.
• High school diploma or GED required; associate degree with two years of dispatch experience or an equivalent combination of education and experience preferred.
• Ability to successfully pass a background investigation, pre-employment screening, and meet all hiring requirements, including no felony convictions.
• Ability to obtain and maintain Utah POST Dispatch Certification, Total Response Police/Fire/Medical Certifications, and Utah Criminal Justice Information System (UCJIS) Certification within one year of hire.
• Demonstrate ability to remain calm under pressure, think critically, multitask, prioritize work, and make sound decisions during emergency and routine situations.
• Excellent verbal and written communication skills with the ability to gather, interpret, document, and relay critical information accurately and professionally.
• Strong organizational skills, attention to detail, reliability, integrity, confidentiality, and the ability to work effectively both independently and as part of a team.
• Ability to work rotating schedules, including days, evenings, nights, weekends, holidays, and extended shifts as operational needs require.
• Proficiency or the ability to become proficient with CAD, security camera systems, access control systems, life-safety monitoring software, radio consoles, Microsoft Office, and other public safety technologies.

Preferred:

• 5 years Dispatch experience in Police, Medical and/or Fire
• Bachelor's degree in a related field

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 50

Typical Starting Pay:

$25.00 to $32.50 /hourly

$52,500.00 to $68,000.00 annually

The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!