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Dispatch Associate Jobs in Cedar Rapids, IA (NOW HIRING)

MCI Careers

Early Morning Dispatch

Marengo, IA

$12.10 - $16.10/hr

As an Early Morning Call Center Dispatch Representative , you will play an essential role in ... The right candidate will have a professional disposition when communicating with associates ...

MCI Careers

Early Morning Dispatch

Iowa, IA

$16 - $20/hr

The right candidate will have a professional disposition when communicating with associates ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

MCI Careers

Early Morning Dispatch

Iowa, IA · On-site

$12.10 - $16.10/hr

The right candidate will have a professional disposition when communicating with associates ... As an Early Morning Call Center Dispatch Representative , you will play an essential role in ...

Gopuff

Operations Associate, Iowa City, #75

Iowa City, IA · On-site

$13.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Responsibilities: -Pick and pack items for dispatch to customers -Receive and unpack pallets of ...

West Side Transport Inc

Iowa Hub Supervisor

Cedar Rapids, IA · On-site

$55K - $65K/yr

Associate or bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. * Two or more years of experience in transportation, trucking, logistics, dispatch, or fleet ...

Posted today

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Dispatch Associate information

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$12

$28

$66

How much do dispatch associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for dispatch associate in Cedar Rapids, IA is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $25.19 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and consider obtaining a basic understanding of transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you get started in this field.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.
What are the most commonly searched types of Dispatch jobs in Cedar Rapids, IA? The most popular types of Dispatch jobs in Cedar Rapids, IA are:
What are popular job titles related to Dispatch Associate jobs in Cedar Rapids, IA? For Dispatch Associate jobs in Cedar Rapids, IA, the most frequently searched job titles are:
What cities near Cedar Rapids, IA are hiring for Dispatch Associate jobs? Cities near Cedar Rapids, IA with the most Dispatch Associate job openings:
Dispatch Associate jobs near you

Early Morning Dispatch

MCI Careers

Marengo, IA

$12.10 - $16.10/hr

Full-time

Re-posted 15 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

As an Early Morning Call Center Dispatch Representative, you will play an essential role in interacting with customers and partners to deliver exceptional customer service. The right candidate will have a professional disposition when communicating with associates, customers, and operational departments. You'll handle inbound calls from customers and make outbound calls to coordinate with vendors and partners.

Located in Melbourne, FL 32934. Full-Time or Part-Time. Early Bird Shift.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Answer inbound and make outbound calls in a friendly, professional manner
  • Resolve customer issues efficiently, aiming for first-call resolution
  • Use internal systems to research and retrieve information
  • Collaborate with other departments to resolve complex inquiries
  • Accurately document customer interactions and claims
  • Follow scripts, policies, and procedures while using your training and resources
  • Handle sensitive information with confidentiality
  • Escalate unresolved issues to the appropriate team or manager
  • Attend training sessions and stay up to date with program updates
  • Adhere to your assigned part-time schedule and attendance requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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