Dispatch Associate Jobs in Appleton, WI (NOW HIRING)

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Position Title:
Police Dispatcher
Job Category:
University Staff
Employment Type:
Regular
Job Profile:
Police Dispatcher II
Job Duties:
The UWOPD Dispatcher position evaluates and acts upon information and knowledge regarding safety, law enforcement and the University in general. This position is responsible for communication via radio, Mobile Data Computer (MDC) terminal, telephone, written correspondence, computer programs and chatting and in-person conversation & customer service. This position coordinates emergency and non-emergency communication between the UW Oshkosh Police Department and other campus departments, law enforcement agencies, fire departments, emergency medical units and other agencies. This position is also responsible for monitoring alarm panels, numerous radio frequencies, and acts as the after-hours emergency contact for the campus community.
The UWOPD offers training opportunities to those who express interest in areas outside their daily duties, but also meet the needs of the Police Departments operations.
In addition, the position is responsible for maintaining the computerized police record keeping system, ensuring accuracy in all entries, providing dispatch training to all dispatchers and officers, and ensuring security measures are being met with regards to confidential information and record retention.
This position is eligible for Night Differential Pay for time worked between 6:00 PM and 6:00 AM. If interested in learning more about this please review UW System Administrative Policy 1277.
Key Job Responsibilities:

• Troubleshoots, triages, and escalates issues according to established policies and procedures

• Documents incidents accurately and adheres to all applicable policies, rules, and regulations

• Trains new dispatchers, manages training task updates, and provides training and coaching weekly reports. Assists in ensuring training initiatives are completed

• Maintains complex records of information in directories and alarm databases, ensures continuity of operations plans, and ensures other resources are accurate and up-to-date

• Assists with leading and coordinating projects

• Communicates effectively and provides accurate and detailed instructions to all types of audiences in high stress emergency situations

• Operates police radios, phone consoles, and various equipment and technologies to receive and processes requests and information from institutional affiliates, law enforcement, and other public safety agencies

• Schedules logistics and secures resources for response to emergency incidents for the institution

Department:
University Police Department
Compensation:
Starting at $19.00 per hour and commensurate with experience.
Required Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in a customer service-related position.
• Knowledge and experience in the use of Microsoft Office (i.e. Word, Excel, Outlook, etc.)
• Proven ability to perform varied tasks quickly, accurately and simultaneously while under stress.
• Proven ability to recognize and protect confidential information
• Must have a positive attitude and be proactive and team oriented.
• Demonstrated ability to accurately detect and interpret essential visual and auditory signals required for safe and effective job performance while maintaining focus in environments with varying noise levels.
• Commitment to demonstrating resilience, adaptability, and cultural competency in serving a diverse campus community.

Preferred Qualifications:

• Associate degree or higher college degree
• Prior experience in a dispatch center or a communications center capacity.
• Knowledge of the TIME system procedures and DOT/NCIC/CIB polices and guidelines.
• Some knowledge of Police authority, judicial procedures, and law enforcement reporting requirements
• Ability to operate communications systems, including two-way radio dispatch equipment, multiple-line telephone systems, MDC systems, and alarms systems.

How to Apply:
Applicants must submit the following documents using the online application:

• Cover Letter
• Resume

TO ENSURE CONSIDERATION: Applications received by January 4, 2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.
If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.
Contact Information:
For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166
Legal Notices:
Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact hroffice@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.