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Disney Customer Service Jobs in Springfield, VA (NOW HIRING)

SPS North America

Receptionist

Washington, DC

$17.75 - $23.50/hr

"Do what you do so well that they will want to see it again and bring their friends" (Walt Disney ... They consistently deliver high-caliber customer service. DUTIES & RESPONSIBILITIES * Provides a ...

Lids

5826 - Assistant Store Manager PT

Dulles, VA · On-site

$12.77 - $16/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5912 - Assistant Store Manager PT

Fairfax, VA · On-site

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

0062 - Assistant Store Manager PT

Waldorf, MD · On-site

$15 - $18/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5826 - Assistant Store Manager FT

Dulles, VA · On-site

$12.77 - $18/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

6762 - Assistant Store Manager PT

Bethesda, MD · On-site

$17.30 - $19/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

6738 - Assistant Store Manager PT

Silver Spring, MD · On-site

$16.75 - $19/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

6619 - Assistant Store Manager PT

Arlington, VA · On-site

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5939 - Assistant Store Manager PT

Hyattsville, MD · On-site

$15.30 - $18/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principal Duties ...

Lids

6547 - Assistant Store Manager PT

Wheaton, MD · On-site

$17.50 - $19/hr

Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

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All JobsDisney Customer Service JobsDisney Customer Service Jobs in Springfield, VA

Disney Customer Service information

See Springfield, VA salary details

$10

$19

$28

How much do disney customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for disney customer service in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a Disney Customer Service?

A Disney Customer Service job involves assisting guests with inquiries, resolving issues, and ensuring a positive experience across various Disney services. Representatives may work in call centers, online support, or in-person at theme parks, hotels, and retail locations. Responsibilities include handling reservations, providing information about Disney products, and addressing guest concerns with professionalism and Disney’s signature hospitality. Strong communication skills, problem-solving abilities, and a passion for delivering magical guest experiences are essential.

What are some of the typical challenges Disney Customer Service representatives face, and how are they supported?

Disney Customer Service representatives often encounter a wide range of guest inquiries, including managing high guest volumes during peak times and resolving unexpected issues while maintaining Disney’s signature hospitality. Representatives are supported through thorough onboarding, ongoing training, and strong teamwork, ensuring they feel confident in delivering excellent service. Supervisors, team leads, and supportive colleagues provide guidance and resources to assist with challenging situations. Collaborative problem-solving is encouraged, and employees are empowered to make decisions that create positive experiences for guests.

Does Disney offer remote customer service jobs?

Disney Customer Service roles may be available remotely, especially for positions involving phone or online support. However, many customer service jobs at Disney require on-site presence, and availability of remote work depends on the specific role and department. Candidates should review job postings for remote options and requirements.

What are the key skills and qualifications needed to thrive in Disney Customer Service, and why are they important?

To thrive as a Disney Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in hospitality or customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is valuable, as is knowledge of Disney-specific programs. Exceptional patience, a positive attitude, and attention to detail help individuals provide memorable guest experiences and resolve concerns effectively. These skills are essential to maintain Disney's high standards for guest satisfaction and create magical moments for visitors.

What are popular job titles related to Disney Customer Service jobs in Springfield, VA? For Disney Customer Service jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Disney Customer Service jobs in Springfield, VA look for? The top searched job categories for Disney Customer Service jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Disney Customer Service jobs? Cities near Springfield, VA with the most Disney Customer Service job openings:
Disney Customer Service jobs near you
Infographic showing various Disney Customer Service job openings in Springfield, VA as of August 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Service Quality Trainer

Michael & Son Services Inc

Alexandria, VA • On-site

Full-time

Re-posted 13 days ago

Job description

Service Quality Trainer

Position Overview

The Service Quality Trainer architects and leads the overarching customer experience and service excellence strategy across our entire trade operations. This individual contributor transforms technical service delivery into a premium brand differentiator by embedding elite, world-class hospitality standards into field and office operations.

Key Responsibilities:

Strategic Architecture

  • Establish premier service benchmarks for all customer-facing trade and support roles.
  • Assist with designing the end-to-end customer journey map from initial dispatch call to post-service follow-up.
  • Collaborate with executive leadership to align service behaviors with business growth goals.

Advanced Curriculum & Soft Skills Training

  • Build a comprehensive, scalable curriculum for field and office staff.
  • Translate luxury hospitality frameworks into practical, field-friendly communication steps.
  • Develop specialized modules for defusing high-stakes escalations and premium client management.

Metrics, Accountability & Quality Assurance

  • Partner with Service Managers to drive customer satisfaction metrics.
  • Audit service delivery via field ride-alongs, call monitoring, and "mystery shopper" programs.
  • Analyze operational data to identify performance gaps and deploy targeted training interventions.

Qualifications:

  • Experience: 10+ years of experience in luxury hospitality management and / or training management within residential services, HVAC, plumbing, or electrical sectors. Bachelor's Degree and / or certifications in Hospitality is preferred.
  • Luxury Background: Direct, verified prior employment with elite hospitality brands (e.g., Four Seasons, Ritz-Carlton).
  • Service Culture: Direct, verified training or employment experience with Disney or Disney-like service culture frameworks.
  • Industry: Proven success adapting hospitality principles to various industries specifically decentralized, field-based, or trade industries.

Skills:

  • Influence: Exceptional ability to gain buy-in and respect from seasoned trade professionals.
  • Data Literacy: Strong aptitude for translating customer feedback metrics into actionable training strategies.
  • Agility: Expert at pivoting training methods to support rapid business scaling or new trade lines.

Apply