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Discount Jobs in Indiana (NOW HIRING)

Discount Tire

Customer Care Specialist I 9-6

Wyatt, IN · On-site

$18/hr

Overview: Customer Care Specialist I (9-6) Employment Type: Full-Time Location: South Bend, IN (On-Site) Hourly , Non-Exempt, Starting at $18 About the Role The Customer Care Specialist I serves as a ...

Discount Tire

Customer Care Specialist I 9-6

Elkhart, IN · On-site

$18/hr

Overview: Customer Care Specialist I (9-6) Employment Type: Full-Time Location: South Bend, IN (On-Site) Hourly , Non-Exempt, Starting at $18 About the Role The Customer Care Specialist I serves as a ...

Discount Tire

Customer Care Specialist I 9-6

Granger, IN · On-site

$18/hr

Overview: Customer Care Specialist I (9-6) Employment Type: Full-Time Location: South Bend, IN (On-Site) Hourly , Non-Exempt, Starting at $18 About the Role The Customer Care Specialist I serves as a ...

Discount Tire

Customer Care Specialist I 9-6

Elkhart, IN · On-site

$18/hr

Overview: Customer Care Specialist I (9-6) Employment Type: Full-Time Location: South Bend, IN (On-Site) Hourly , Non-Exempt, Starting at $18 About the Role The Customer Care Specialist I serves as a ...

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Discount information

What is the difference between Discount vs Cashier?

AspectDiscountCashier
Required CredentialsHigh school diploma or equivalent; knowledge of sales and discountsHigh school diploma or equivalent; basic math skills
Work EnvironmentRetail stores, supermarkets, online platformsRetail stores, supermarkets, restaurants
Employer & Industry UsageUsed in retail to promote sales and manage discountsUsed in retail to handle transactions and customer payments

While both roles are found in retail settings, a Discount role focuses on managing and applying discounts to products, whereas a Cashier handles customer transactions and payments. Understanding these differences helps clarify job expectations and required skills in retail environments.

What cities in Indiana are hiring for Discount jobs? Cities in Indiana with the most Discount job openings:
Infographic showing various Discount job openings in Indiana as of July 2026, with employment types broken down into 64% Full Time, 33% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Customer Care Specialist I 9-6

Customer Care Specialist I 9-6

Discount Tire

South Bend, IN • On-site

$18/hr

Full-time

Posted 4 days ago

Discount Tire rating

6.1

Company rating: 6.1 out of 10

Based on 1,042 frontline employees who took The Breakroom Quiz

342nd of 724 rated retailers

Job description

Overview:

Customer Care Specialist I (9-6)

Employment Type: Full-Time
Location: South Bend, IN (On-Site)

Hourly, Non-Exempt, Starting at $18 

About the Role

The Customer Care Specialist I serves as a key point of contact for Tire Rack customers by delivering exceptional service through phone, email, and chat communications. This role is responsible for providing accurate information regarding products, orders, policies, and procedures while resolving customer concerns in a professional and timely manner.

The ideal candidate is customer-focused, detail-oriented, and committed to creating a positive customer experience. This position requires strong communication skills, problem-solving abilities, and the capacity to effectively manage multiple tasks in a fast-paced environment.

At Tire Rack, we are committed to delivering peace of mind to our customers through expertise, responsiveness, and outstanding service.

What You'll Do

Customer Support & Communication

  • Respond to incoming customer calls, emails, and chat inquiries in a professional and timely manner.
  • Provide accurate information regarding products, orders, policies, and procedures.
  • Handle customer service experience calls and follow-up communications.
  • Document customer interactions thoroughly and accurately within the AS400 system.

Customer Issue Resolution

  • Resolve routine customer service concerns while maintaining a positive customer experience.
  • Process replacement orders, returns, exchanges, and refunds in accordance with company policies and procedures.
  • Escalate complex issues when appropriate to ensure prompt resolution.

Order Management & Team Collaboration

  • Process and release basic e-commerce order follow-up requests.
  • Coordinate with internal departments to ensure seamless customer support and issue resolution.
  • Support other teams and departments as business needs require.
  • Contribute to overall customer satisfaction and operational efficiency.

Additional Responsibilities

  • Maintain a strong customer-first mindset in all interactions.
  • Learn and adapt to evolving processes, systems, and technologies.
  • Perform other duties as assigned.

What We're Looking For

Required Qualifications

  • Minimum of 1 year of customer service experience, preferably in a call center, retail, or e-commerce environment.
  • Working knowledge of Microsoft Office applications.
  • Strong customer service orientation and commitment to delivering positive experiences.
  • Excellent verbal and written communication skills.
  • Effective active listening, problem-solving, and conflict-resolution abilities.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • Ability to quickly learn new processes, systems, and software applications.
  • Demonstrated initiative and willingness to learn.

Education

  • High school diploma or equivalent required.

Schedule

Work Days

  • Monday through Friday
  • Occasional Saturdays and Sundays may be required based on business needs.

Work Hours

  • Regular schedule: 9:00 a.m. – 6:00 p.m.
  • Additional hours may be required as business needs dictate.

Why Join Tire Rack?

At Tire Rack, you'll be part of a team dedicated to delivering exceptional customer experiences while supporting one of the most trusted names in the automotive industry. We offer a collaborative environment, opportunities for growth, and the chance to make a meaningful impact on our customers every day.

If you're passionate about helping customers, solving problems, and providing outstanding service, we'd love to hear from you.

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What Discount Tire employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Discount Tire

Sourced by ZipRecruiter

In 1960, Bruce T. Halle founded the first Discount Tire in Ann Arbor, Michigan. Starting with an inventory of only six tires, Halle grew his store by cultivating connections to the community and honoring relationships with customers and employees. Through respect, fairness, and a willingness to always pay it forward, Halle transformed his store into a thriving, responsible business. Today, Discount Tire is America's largest independent tire and wheel retailer. Our 1,100+ locations across 37 states provide a wide range of product choices, affordable pricing, and expert staff. More importantly, all our stores offer the individual customer focus and warm personal touch you'd expect from a neighborhood store. In the spirit of the first Discount Tire store, we maintain commitments to mutual respect and fairness for all through community engagement and responsible growth. Discount Tire continues to prosper because of the vision that lives and thrives in the hearts of our employees, from the store level to the corporate level. Visit one of our stores today and experience the values that make Discount Tire the nation's most trusted tire and wheel retailer. Learn more about our Company, our culture, and our benefits by visiting careers.discounttire.com

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

1960

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