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Disclosed Rx Customer Service Jobs (NOW HIRING)

Value Drug CO

CSR, Specialty Pharmacy

Arlington, TN · On-site

$14.25 - $19.25/hr

Restore Rx Customer Service Representative Provides customer service responsibilities for Restore RX operations. The successful candidate is an individual capable of maintaining a positive ...

Sleep Rx LLC

Customer Service Representative

Highland, MI · On-site

$14.50 - $19.75/hr

... are / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the ... Position Overview We are seeking a compassionate, detail-oriented DME Customer Service ...

Wasatch Rx LLC

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$18/hr

This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer service, and eCommerce platform management. The eCommerce department functions as a smaller ...

Chewy

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We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager in Louisville KY , to ...

Chewy

Manager Customer Service I RX

Louisville, KY · On-site

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager in Louisville KY , to ...

RIS Rx

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Patient Care Specialist (Customer Service)

Irvine, CA · On-site

$20 - $23/hr

As a Patient Care and Reimbursement Specialist (Customer Service) , you will play a vital role in ... At RIS Rx, we believe that no patient should be left behind. We are a healthcare technology and ...

Rx Valet, LLC

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Customer Service Call Center Representative - Spanish Speaking

Lawrenceville, GA · On-site

$16 - $18/hr

Position Overview Rx Valet is seeking a professional and service-driven Customer Service Representative (CSR) to join our call center team in Lawrenceville, GA. In this role, you will serve as the ...

Capital Rx

Customer Care Supervisor, Judi Rx

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$71K - $112K/yr

In the role of a Customer Service Supervisor, you will have a wide range of responsibilities, including: * Handle complex or sensitive customer inquiries or complaints that require supervisor ...

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How much do disclosed rx customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for disclosed rx customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Disclosed Rx Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pharmacy Services Liaison - SEEN Health

Alhambra, CA • On-site

Grane Rx
Health Care and Social Assistance • 201 - 500 employees
Learn more about Grane Rxexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
Pharmacy Services Liaison - Mandarin Speaking
POSITION SUMMARY
The Pharmacy Services Liaison - PACE position serves PACE customers by answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction. This position requires onsite work at PACE customer center to further strengthen customer service between Grane Rx and the PACE center staff. This position will work full-time between onsite at SEEN Health and remote from the Team Member's home office.
KEY RELATIONSHIPS
The Pharmacy Services Liaison reports directly to the Director of Pharmacy Services. This position works directly with center staff, nurses, providers, and leadership at the PACE center on a daily basis. This position also works with Grane Rx team members, including Pharmacy Operations team members, Consultant Pharmacists, Billing associates, and Inventory team.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • On-site attendance at the PACE center on a routine basis as directed by Grane Rx leadership. Team member will primarily work onsite at PACE center, with the remainder of the work being completed at the team member's home office. Each week, team member will report to the PACE Center with specific days to be determined as collaborated between SEEN Health and Grane Rx leadership.
  • The team member will assist with the PACE center initiatives/questions.
  • This position will act as the point person for all initial questions or concerns for center and clinic staff. Team member will be responsible for escalating all quality-related occurrences to the Grane Rx Quality team, as well as escalating any service issues to Grane Rx leadership.
  • Team member will be tasked with the following directives on a continuous basis, including but not limited to:
    • Assist with daily pharmacy needs, including troubleshooting and resolving any quality-related occurrences;
    • Coordinate with White Glove Delivery management and couriers to assist with daily and cycle deliveries;
    • Train new center staff team members and conduct refresh trainings on pharmacy protocols;
    • Solicit feedback from center staff while observing PACE center protocols to improve upon mutual standard processes;
    • Act as a liaison for any customer concerns or escalations;
    • Process refill requests and tracking requests from clinic staff and participants;
    • Communicate with outside providers to support PACE participants' continuity of care;
    • Assist with reordering and maintaining center stock supply while supporting centers' protocols surrounding center/provider stock;
    • Obtain clarifications from providers for any clinical questions sent from the Grane Rx Customer Care team.
  • Team member shall maintain a Leader Standard Work report, which will be due to the Director of Pharmacy Services each week.
  • Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s).
  • Follow procedures, guidelines/SOPs to ensure compliance is maintained.
  • Competent in software systems that include FrameworkLTC, FrameworkECM, Salesforce, and Automated Packaging System.
  • Additional duties as assigned by manager.

Qualifications
PREFERRED EXPERIENCE, EDUCATION, AND SKILLS
  • Certified, licensed pharmacy technician in the state of California preferred.
  • Preferred pharmacy experience.
  • Preferred experience in long term care or PACE pharmacy.
  • High School Diploma or equivalent required.
  • Proven customer support experience - passion for excellence with respect to treating and caring for customers.
  • Strong attention to detail - interested in preventing errors and solving problems.
  • Strong phone contact handling and active listening skills.
  • Strong work ethic and team player mindset.
  • Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.
  • Mandarin communication skills

ADDITIONAL SKILLS AND REQUIREMENTS
  • Ability to read, write, speak and comprehend English.
  • Ability to use good judgment.
  • Ability to work in a fast paced, challenging and technical environment.
  • Ability to work with teams.
  • Active listening skills.
  • Adaptability.
  • Attention to detail and accuracy.
  • Attention to detail and completion of all workflow steps.
  • Customer service orientation.
  • Excellent communication skills - verbal and written.
  • High energy level.

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